Chapter 1 through Chapter 15

In the past several years, Dawson Inc., a consumer durables company, has been focusing only on a particular region due to its forecasted potential for the durables industry. Due to recessionary conditions in the region, the sales of Dawson's products has been hit hard and resulted in severe losses. Which of the following strategies could prevent such a scenario?​

Global diversification

Benjamin Corp., a farmer-owned dairy cooperative company, procures milk from a number of farmers in the locality and distributes packaged products to retailers across the state. The cooperative company has been successful over the years due to its emphasis on values such as loyalty, pride, and cohesiveness. In which of the following dimensions is the company likely to score the highest?

In-group collectivism

Felix Inc., a real estate company, wants to increase efficiency at work and improve customer experience. In pursuit of this goal, it creates an online portal that could store relevant information on various aspects in a systematic manner. Users can easily access required information. Which of the following captures the above mentioned scenario?​

Knowledge dissemination

Which of the following examples shows the use of a power-oriented linguistic style?​

a. ​Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.

The managing director of an organization addresses two sales teams, A and B, who are in charge of different products. While communicating a critical strategic decision of the company, members of team A had a pre-existing idea, while members of team B appeared clueless. In this context, which of the following statements is most likely to be true?

a. ​The team leader of A practices open-book management, while the team leader of B does not.

Which of the following is regarded as a fallacy about coaching?

a. Coaching that deals with personal issues should be regarded as psychotherapy.

Which of the following is the clearest example of socially responsible behavior on the part of a business firm?

a. Creating a pleasant workplace

Which of the following practices is least likely to be helpful in managing creative people?

a. Giving creative people considerable structure

At which of the following levels in an organization, is hands-on leadership usually expected?

a. Level below the executive category

Leadership can be practiced

a. at any level in the organization.

Who among the following is a delegating leader?

a. ​Ryan, who neither sets clear goals for his teammates, nor encourages them

William heads the marketing department of an apparel company. He is an enthusiastic leader who puts in extra work hours to increase the productivity of his team. He is so engaged and passionate about his work that he willingly contributes to his team even during his vacation. Which of the following could possibly be a consequence of William's behaviour?

a. ​Work addiction

The employees of an organization are told that if they don't work for a minimum of three extra hours every week, they would not be considered for promotions.This is most likely an example of _____.

a. ​deliberate machiavellianism

A rationale for empowerment is that the most successful organizations:​

a. ​effectively use the talents of all players on the team.

​The team leader of the media team explains the impact of the latest business channels on the advertising returns of the firm to the team. This is an example of _____.

a. ​sense making

A vision deals mostly with:

b. the ability to imagine different and better conditions and the ways to achieve them.

A method of managing creative workers is to _____.

b. give them flexibility

​Simon, the CEO of a consumer electronics firm, received a huge positive response from the industry experts and consumers for introducing breakthrough technologies in the company's products. Simon is a _____ leader.

b. ​creative

The Sarbanes-Oxley Act requires public companies to _____.​

b. ​disclose whether they have adopted a code of ethics for senior financial officers

When Carlos, the manager of a coffee shop, speaks to customers in order to find out trends in their preferences and their changing requirements, he is performing the leadership role of a(n) _____.​

b. ​entrepreneur

Followers who are completely detached and passively support the status quo by not taking action to bring about changes are called _____.

b. ​isolates

According to a consultant cited in the leadership text, after the group is empowered, the leader:​

b. ​should still provide guidance.

According to the Hedgehog concept, a company succeeds by:

becoming very good at one thing.

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

casually drops by the cubicles of her direct reports to chat.

Marcie is a charismatic leader. When she encounters Salvatore, a work associate she met once two years ago, Marcie is likely to say,

d. "Hello Salvatore, good to see you again."

An entrepreneurial leader is least likely to _____.

d. thrive on hierarchy and routine

Of the following leadership practices, the least likely to enhance innovation is:

d. to encourage innovation for its own sake.

A person's linguistic style:

is his or her characteristic speaking pattern.

Self-discipline plays an important role in leadership development because _____.

it involves many apects of personal development

An important way for leaders to capitalize on challenging experiences is for them to be given _____.

leeway in choosing how to resolve the problem

Todd, an American strategy specialist, visits his company's Italian affiliate. He is introduced to Annette, a native Italian and the human resources director of the Italian affiliate. Todd should probably:

lightly kiss Annette on both cheeks.

A major purpose of strategic leadership is to:

provide direction and inspiration in an organization.

A key characteristic of an organization with leadership diversity is that:

there is a heterogeneous group of leaders.

Major account executive Katrina is visiting another country, and soon discovers that her customers will not talk about business until the group has dined together for several hours. Katrina would show cultural sensitivity by:

trying to understand the dining tradition.

In relation to an organization, systems thinking refers to:

understanding how the organization interacts with the environment.

Jett Inc., an automobile manufacturer, uses solar energy to run about 30 percent of the automobile manufacturing operations. Jett's initiative can be referred to as:​

​a green strategy.

Melissa wants to bring about transformations in her organization. Which one of the following would be the best recommendation for her?

a. Help people understand the need for change.

Which one of the following is considered an important coaching technique?

a. Model desired performance and behavior.

Wanda, a team leader, is managing the critical role of selling company assets to raise cash and has, therefore, gained prominence. Which of the following is the explanation for the source of power Wanda is exercising?

a. Strategic contingency theory

The generally accepted leadership style in the modern organization is the _____.

a. participative style in general

Zach is a team member who rarely offers inputs to his team leader. He follows orders passively and does not take an interest in his company's growth. As a follower, Zach is most likely a(n) _____.​

a. ​isolate

Which of the following is an example of e-leadership?

b. ​The sales manager of a company , on a business trip to Mumbai, chats with his team members through web conferencing.

Participative management is likely to work the best with

b. competent and intelligent people.

Amanda, a business analyst, presents false research findings to her manager to prove that the desired results have been achieved and to get appreciation for her work. ​Which level of moral development is illustrated in the given scenario?

b. ​preconventional level

Division manager Pedro believes strongly in the path-goal theory of leadership, so he engages in behaviors that

c. complement subordinate characteristics and task demands.

Which of the following refers to a group's shared perception of its ability to successfully perform challenges and tasks?

c. ​Team potency

​According to the Law of Reciprocity (as it relates to organizational politics),:

c. ​everybody expects to be paid back.

Which of the following is recommended as an effective empowering practice?

d. Providing ample information to workers

The purpose of forming a coalition is to:

d. combine your power with that of others.

When ingratiation takes the form of well-deserved flattery or compliments, it is a _____ influence tactic.

d. positive

Which of the following is true of leadership during a crisis?

d. ​It is important to prevent potential crisis through disaster planning.

In an research and development firm, the _____ has the most legitimate power.

d. ​head of research and developement

When a company is founded, a major strategic task of the founder is to:

define the purpose of the company.

The virtuous cycle in relation to social responsibility suggests that

b. corporate social performance and corporate financial performance feed and reinforce each other.

We know that charismatic leadership has taken place when

b. extraordinary levels of devotion, identification, and emulation are aroused in group members.

Which one of the following is the farthest removed from a power-oriented linguistic style?

b. Emphasizing indirect talk

A useful variation of the collaborative style of conflict management is to:

b. agree with the person criticizing you.

Chief operations officer Joan has an ethical mind, so she has a point of view that helps workers:

b. aspire to do good work that matters to many people.

A rule of thumb offered for the sequencing of influence tactics is to:

b. begin with the most positive, or least abrasive, tactic.

Joking or kidding is often used as an influence tactic when:

b. being direct might be interpreted as being too harsh.

A major characteristic of a team is:

b. common commitment.

An effective vision should

b. connect with the goals and dreams of constituents.

An essential part of coaching is to:

b. help remove obstacles for the person being coached.

Charismatic leaders are likely to cultivate relationships with group members by means of

b. impression management.

Following Fiedler's contingency model, a leader can increase situational control by:

b. increasing his or her position power.

For e-leadership to take place, work must be:

b. mediated by information technology.

Recognition is an effective motivator is because:

b. most employees feel they do not receive enough recognition.

Financial manager Josie needs a creative idea. She might try jogging because:

b. physical exercise pumps more blood and oxygen into the brain.

Chief financial officer Justin took his family on an Asian vacation using the company jet. He excuses his behavior by stating, "My family and I were spreading goodwill around the world for the company." Therefore, Justin tries to defend his actions by:

b. rationalizing.

Jane is a farsighted leader, so she:

b. sees the long-range implications of her actions.

An example of a physical structure to facilitate communication among team members is a:

b. shared physical facility such as a beverage lounge.

A business example of thinking outside the box is:

b. sidewalks can be made out of rubber rather than cement.

A journalist questions the director of a chemical manufacturing company about the possible hazards of a recently introduced chemical for use in water purification systems. The journalist's question is based on the _____.

b. utilitarian notion of doing the greatest good for the greatest number of people

_____ refers to an individual's sense of having a choice in initiating and regulating actions.

b. ​Self-determination

​Which of the following is true of a leader with socialized power motives?

b. ​They exercise power more for the benefit of the entire organization.

Davis is the CEO of a group of luxury hotels. As a committed and authentic leader, he brought major changes in the company to attract new customers and ensure quality services. In addition, he also executed major changes in employee relations and satisfaction causing an increase in employee productivity. Which of the following best describes Davis' leadership style?​

b. ​Transformational

The employees of a team are offered a direct incentive hike of 5 percent of their existing incentive amount set, if they improve their performance by two-folds. In the context of the expectancy theory, the additional amount the team members receive as incentives is known as _____.

b. ​valence

​An overview of research on managerial succession over a recent twenty year period shows that:

c. ​a consistent relationship is found between who is in charge and how well an organization performed.

Which of the following actions or events would bring a person legitimate power?

c. Being appointed a corporate officer

Adapting to changing times is the most important for which approach to leadership?

c. Contingency approach

Which one of the following should be considered the least effective contributor to empowerment?

c. Encouraging employees to set their own limits to empowerment

Which one of the following is a recommended approach to leadership during a crisis?

c. Lead with compassion

The approach that focuses on social responsibility by finding out better ways for leaders to make a positive contribution to society is the _____ approach .

c. Thou Shalt

Which one of the following questions in an ethical screen deals with the principle of reversibility?

c. What would you tell your child to do?

According to the dependence perspective, Alex has power over Ziggy when:

c. Ziggy is dependent on Alex.

When coming up with a creative idea,

c. a person needs to try a large number of ideas.

A key barrier to cross-cultural communication is to confuse the identity of people because they:

c. are members of the same race or ethnic group.

A common thread to creativity-enhancing exercises is that they require:

a. flexible thinking.

An inspirational appeal is more likely to be effective when the influence agent:

a. involves the workers in the change process.

A dominant characteristic of creative workers is a passion for:

a. their work.

According to implicit leadership theories, an example of a leadership antiprototype would be _____.

a. tyranny

A refinement of the individual approach to executive coaching is for a coach to:

c. collaborate with the leader's group members.

A leader is practicing e-leadership when he or she:

c. congratulates team members at remote locations by email.

A major moderating variable in the use of rational persuasion is the:

c. credibility of the influence agent.

Studies have shown that employees working in an ethical environment tend to:

c. deliver superior peformance.

A leader acquires prestige power through:

c. developing an outside reputation.

The general purpose of disaster planning is to:

b. prevent a crisis.

A recommended way of giving advice to an employee is to:

b. put your advice in the form of a question.

Brainstorming is often condemned as being _____.

b. superficial

Which of the following is true of the motivational use of recognition and praise?​

c. ​An individual's preference for the type of praise should be taken into account.

Roxanne, a manager, applies the dependence perspective toward power when she:

c. makes her staff members dependent on her to pursue their ideas.

Margaret has Machiavellian tendencies, so she is likely to:

c. manipulate other people for her personal gain.

The teamwork tactic "emphasize pride in being outstanding" is based on the premise that:

c. most groups are especially good at some tasks.

You and the other members of your business unit are participating in the pet-peeve technique.Therefore, you would:

c. think up complaints that others might have about your unit

An example of an executive leader helping sustain the environment would be to:

c. use as much renewable energy as possible at the company.

An example of Machiavellianism would be for a manager to tell a group member that he must:

c. work every Saturday to be evaluated as a good team player.

An opportunity for an organization to practice social responsibility involves:

c. working with its supplier to improve working conditions.

Collin, an executive of a telecom company, has an inclination to acquire more power to further his own interests. He spends lavishly on sports cars and branded watches to exhibit his power and stature. Which of the following best describes Collin's leadership style?

c. ​Personalized charismatic

Annette's team has been able to meet the production target of 20,000 units per year. In the next financial year, Annette sets a target of 25,000 units for the team. Accordingly, the individual targets are set to increase. In the context of the path-goal theory of leadership effectiveness, Annette follows the _____ of leadership. ​

c. ​achievement oriented style

Milton, a manager, is forced to turn down an idea for a new product from Steven, one of his most creative team members because of financial limitations. In order to prevent ​Steven from feeling discouraged, Milton should _____.

c. ​give gentle feedback to Steven when turning down the idea

Susan is the proud owner of an apparel boutique. She has a few branches and has decided to focus on one particular branch where the business does not seem to be doing well. The branch has only been incurring losses and has affected the overall business strategy planned by Susan. However, Susan has decided to take-on the challenge and re-build her brand name. In this case, Susan is faced with a(n) _____.

crucible

Which of the following is a recommended initiative for achieving an ethical and socially responsible organization?

d. Provide strategic leadership directed toward the goal.

Implicit leadership theories deal mostly with the personal assumptions:

d. about the attributes of an ideal organizational leader.

A leader at the post-conventional level of moral development is likely to:

d. attempt to do the most good for the most people.

Division manager Cassandra wants to get the most out of her direct reports. A good strategy would be for her to _____.

d. concentrate on the strengths of her direct reports

When asked about leadership effectiveness, an executive said in part, "The length of the leash varies with different people. . . ." The executive's comments support the _____ perspective on leadership.

d. contingency

According to the idea of entitlement, some corporate executives behave unethically because they feel they are:

d. entitled to whatever they can get away with or steal.

An effective coaching technique to achieve enthusiasm and high performance is for a leader/manager to:

d. give gentle advice and guidance to team members.

An entrepreneurial leader is most likely to _____.

d. have high enthusiasm and creativity

An example of a formal mechanism for dealing with ethical problems is:

d. having an ethics committee for reviewing complaints about ethical problems

Team members use technologies like groupware which:

d. help groups collaborate better.

The feeling of being proud is essentially a(n):

d. internal motivator.

Jodie has high self-efficacy, meaning that she:

d. is highly confident that she can perform a particular task.

Team play can be an influence tactic when a person:

d. is more concerned about collaboration than tough-mindedness.

A creative idea is considered to be innovative when the idea:

d. is put into action.

Most unethical behaviors have:

d. led to the layoffs of thousands of workers.

In terms of exerting influence, the more position power a person has over another,:

d. less the need for being cautious in the use of influence tactics.

A stereotype of difference in negotiation style noted between Americans and negotiators in other countries is that Americans are more likely to:

d. move quickly toward a resolution of the problem.

A major factor in defining a team is that the members:

d. must collaborate to achieve optimum results.

The _____ is a leadership network aimed at doing one's assigned task more effectively.

d. operational network

A principle of ethical and moral leadership is to:

d. pay attention to all stakeholders.

Front-loading communication messages involves:

d. placing key ideas at the beginning of a conversation.

A good example of ingratiation when dealing with a person you are trying to influence would be for you to:

d. praise that person lavishly.

When workers are aligned, they tend to _____

d. pull together for a higher purpose

A barrier buster is a manager who:

d. removes obstacles that hinder work accomplishment.

Department head Matt wants the department members to be convinced of the merits of a new procedure. He gets a well-liked worker to speak in favor of the new procedure. Matt is using the persuasion principle known as:

d. social proof.

During the insight step of creative thinking, a person:

d. suddenly obtains the problem-conquering solution.

Judy Rosener contended that male leaders, in contrast to female leaders, are more inclined to _____.

d. use a command-and-control style

A major concern about using goals to boost performance is that some workers, including leaders, will:

d. use dysfunctional methods to attain goals

Ethics can be considered the:

d. vehicle for putting values into action.

Alan, the marketing manager of an organization , finds out that his team has performed below the standards set. He considers two influence tactics to deal with the issue. 1) Joking and kidding 2) Forming a coalition In the context of sequencing of influence tactics, which of the following options is Alan most likely to choose to deal with the issue?

d. ​1,2

Keith often resorts to excessive flattery to obtain favorable treatment from his boss. Which of the following is the factor motivating Keith toward such behavior?

d. ​Emotional insecurity

Grace, the CEO of an oil and gas exploration company, decides to buy an oil block, even though experts have warned her of security risks and uncertainty with regard to oil presence. Grace completes the oil deal, and exploration in the block confirms oil presence. Which of the following traits best describes Grace's actions?

d. ​Gutsy

Which of the following is true of delegation? ​

d. ​It is a narrower concept than empowerment.

According to Nick Petrie, which of the following is a feature of the old paradigm of leadership?

d. ​Leadership resides in a single person or role.

Steven, the legal representative of a company entering into a joint venture with another firm, ​formulates an agreement after discussions with his counteparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _____ style of conflict management.

d. ​collaborative

The leader of a particular group decides to conduct personal meetings with his team members, to understand how they feel about their positions in team. The leader in this case wants to know if the group members are satisfied with the appreciation they get. In the given example, the leader is engaged in _____.

d. ​developing group emotional intelligence

Age Inc., a company producing scientific instruments, has a dedicated team working on product innovations. This team is not involved in the company's regular activities. The team is provided with ample resources and has direct access to the company's​ senior management team. From the given scenario, it can be inferred that _____.

d. ​innaovation is continuously pursued

Oscar, an extrovert, enjoys meeting new people and traveling to remote areas. He quits his job as an investment banker to find a new and exciting job that would also give him a high level of work satisfaction. Oscar has now got a job in a non-profit organization that requires him to travel to a number of underdeveloped countries and localities to provide his services. The given scenario is an example of:​

​a good person-organization fit.

An organization is in the process of assessing a group of potential leaders based on their personality traits. A few of the group members did not fare well in the test. They displayed symptoms of emotional instability while role playing and when they were made to participate in simulations. Some of the behaviors exhibited included belittling other employees, swearing, and unduly pressurizing subordinates. In order to help these employees display more appropriate behavior and deal better with emotional instability, the organization could use _____.

​psychotherapy

Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one ​of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?

Accommodative style

Which of the following is not one of the three components of cultural intelligence?

Financial CQ

John, the chief marketing officer of Neptune. Inc., is working closely with his team to develop a series of marketing campaigns for the newly launched product of his company. John is considered to be a leader who is high on consideration by his employees. The employees' impression of John could stem from the fact that John _____.

a. ​ensures that the members of his team have a separate floor to themselves in the office

Team leader Steve wants to personally observe the problems and developments within his team. Which of the following techniques is most likely to suit his purpose?

a. Making the rounds

Which one of the following is not particularly recommended as a method of formulating a vision?

a. Studying historical precedents

Stephen, chief financial officer of Pluto Inc., is considered to be a very organized and disciplined master by his employees thus scoring high on the dimension of initiating structure. This impression of Stephen could stem from the fact that he _____.

a. arranges to set up a gymnasium for the members of his team

Leadership effectiveness, as defined in the framework for understanding leadership, refers to the leader:

a. attaining desirable outcomes such as productivity and satisfaction

Middle manager Bob establishes idea quotas for his organizational unit, meaning that workers will be asked to:

a. bring one fresh idea to each meeting.

Emily, the product development manager of JuzTel, seeks suggestions from her team members for improvising on the company's existing range of cell phones. The team members pour in their suggestions and Emily takes the final call on the inputs received by them. In this scenario, Emily is portrayed as a(n) _____.

a. consultative leader

In the context of teamwork, _____ directly states that collaboration is better than competition.

a. cooperation theory

Baxter, a chief operating officer, practices contingency leadership when he:

a. discards old ideas that no longer fit the situational forces.

An important part of making an inspirational appeal is to:

a. display emotion as needed.

A transactional leader in contrast to a transformational one is more likely to:

a. emphasize rewards for good performance.

A recommended method of selecting team members is to:

a. emphasize self-selection when possible.

Nancy a middle manager, wants to use the influence tactic of legitimating to improve quality within her unit. Nancy, therefore:

a. explains that top management wants quality improvements.

A major concern about charismatic leadership is that

a. group members sometimes follow a charismatic leader down an unethical path.

Research suggests workers are more likely to have a breakthrough idea when they are:

a. happy the day before.

Brain research about visions suggests that visionaries in contrast to non-visionaries:

a. have different levels of brain activity.

A major role of an executive coach is to:

a. help uncover strengths of the person being coached.

A defining aspect of leadership is that it includes the ability to

a. inspire people's confidence and gain their support.

The question, "If I get the job done, will I really get my reward?" illustrates the _____ aspect of expectancy theory.

a. instrumentality

Gus has been empowered by his manager to develop a new workflow design for the office. After completing the task successfully, Gus believes that he has the ability to perform another important task. The characteristic of empowerment just described is:

a. self-efficacy.

When senior management provides strategic leadership for ethics,

a. senior managers become ethics leaders.

A leader with an internal locus of control:

a. takes responsibility for events happening.

With respect to heredity and environment, leadership effectiveness appears to be:

a. the combined influence of heredity and environment.

Finance manager Sharon has the reputation of "walking the talk," so she most likely scores high on the trait of:

a. trustworthiness.

Martin, the marketing manager of a company, requests his immediate subordinate, Ayan, to take up the role of coaching rest of the team members. However, the coaching is not for an individual team member, but for the whole team. This makes Ayan doubtful about the outcome. In the context of coaching, which of the following statements is true in this case?

a. ​Ayan probably has a false notion that coaching applies only in one-to-one work.

_____ authorizes people at the highest levels in an organization to make a decision and expect compliance.

a. ​Legitimate power

James, a manager, inspires his team members to be prompt in meeting project deadlines by completing his tasks on time. Which of the following principles of persuasion is seen in the given scenario?​

a. ​Reciprocity

Glow Inc., a company producing personal care products, plans to launch new skin care products for middle-aged men and women. The company is looking at unique and innovative products. The top management decides to collect ideas from all the employees. In order to encourage its employees to think creatively, the company should _____.​

a. ​establish idea quotas to generate new ideas

​" I won't pressurize you to meet the sales target, but think of your familial settings, and to what degree they would be affected provided you fail to meet the target." This dialogue is made by Gregory, a line manager , to one of his subordinates. In the context of influence tactics, Gregory attempts _____.

a. ​gentle manipulation of his subordinate

Tyson is a supervisor at an agro processing industry. He commands respect, confidence, and loyalty of group members by virtue of his honest and transparent policies. Tyson is:​

a. ​likely to score high on emotional intelligence.

When the workers in a workshop encounter operating difficulties or breakdowns while handling their machinery, they seek the help of Drew, their floor manager, to fix or repair the machinery. In this scenario, Drew is carrying out the leadership role of a(n) _____.​

a. ​technical problem solver

Jonathan, the human resource manager of an organization, requests the help of the managing director to communicate on incentive cuts which will be allocated to employees who perform below the organisational standard. In the context of influence tactics, this is most likely an example of _____.​

a. ​upward appeal

A company with a strategy of high quality typically:

supplements quality with other points of differentiation.

Which of the following examples illustrates selective listening?​

​As the director of a company, Adolf is extremely busy and listens only to information on the company's position in the stock market.

Which of the following is an example of an action learning program for leadership development?

​Barry, a production manager, has been assigned a project from the corporate social responsibility division of his company.

Which of the following is a major aim of socializing programs?

It helps employees understand and accept the company's vision and values.

Which one of the following is NOT one of the three components of knowledge management?

Knowledge hoarding

Which of the following is a challenge of being a new leader?

Overcoming the need to be liked by everybody

Which of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?

Speaking slowly and clearly to people

Which of the following is least characteristic of strategic leadership?

The leader as the primary source of input for strategy formulation

Courtney is the finance head of a tourism company. Recognizing that the company is hard-pressed financially, she decides to cancel the projects that are riskier in nature, and concentrated more on developing its reliable projects. Which of the following strategies has been adopted by Courtney?

c. ​Concentrating resources on areas that need the most change

The leader-member exchange model provides a partial explanation of teamwork development because:

a. members of an in-group work smoothly together with the leader.

Ashley is the leader of a virtual team. To increase the effectiveness of her team, Ashley should:

a. monitor progress through the use of information technology.

Feedback in coaching should be:

a. on specific areas which need improvement.

An authentic leader would most likely:

a. practice his or her values consistently.

A recommended way of being a model of teamwork is to:

a. share power with team members.

​Clara is the CEO of an online retail store. Her business saw a 40 per cent increase in profits in the current year owing to her instant adaptation to the current and upcoming trends. This shows that:

b. ​Clara is a flexible leader.

During a team meeting, the team manager expresses disappointment in his team's productivity rate. Svetalana, a team member, speaks up and says that their current project is particularly taxing on the team members and they have not compromised on the quality of their work. Which of the following qualities of a good follower is Svetlana displaying in this scenario?

b. ​Courage

Mike is the head of a research team at a technology firm. In spite of constant rejection of Mike's ideas by the senior officials, he consistently pursued his ideas without losing confidence. This shows that Mike is a(n) _____ leader.

b. ​resilient

Two components of empowerment revealed by research are:

c. competence and self-determination.

A goal contained within a team mission statement should be:

c. congruent with organizational objectives.

The achievement motive refers to:

c. finding joy in accomplishment for its own sake.

A study showed that workers who perceive themselves to have a technical orientation tend to prefer being praised in a manner that:

c. focuses on how their work made a contribution.

The personalized charismatic leader uses power to:

c. further his or her own interests.

Loose-tight leadership in relation to creativity refers to:

c. granting space for exploring creative ideas, yet finally choosing one idea.

The term engagement refers to :

c. high levels of personal investments in the tasks performed on a job.

A particularly robust strategy for enhancing creativity in an organization is to:

c. hire people who are already creative.

A consequence of the resource dependence perspective is that when leaders start losing their ability to control resources, they:

c. lose power.

The contingency factors in the normative decision model are known as:

c. problem attributes.

A retailer targeting low income groups is an example of the _____ strategy.

focus

According to two specialists in leadership assessment, many big mistakes in careers and organizations result from _____.

gaps in self-awareness

The first-mover strategy deals with:

getting to the market first.

Nathan is the CEO of a large business firm whose sales are declining rapidly. A superior act of strategic leadership would be for him to:

give the company a new strategic direction.

A feedback-intensive management development program _____.

helps leaders find more constructive ways of achieving their goals

A carefully considered vision statement:

helps us know who we are and who we are not.

A powerful strategy for gaining competitive advantage is to:

hire talented, well-motivated people throughout the firm.

Anecdotes are particularly useful in persuading group members about the:

importance of organizational values.

Workers with a high-power-distance value tend to accept the idea that:

people have unequal power throughout the firm.

Which of the following is a key characteristic of servant leadership?

Caring for people

Which of the following suggestions is least likely to improve cross-cultural communication?

Emphasize racial or ethnic identification to give people full credit.

Daisy Inc.enjoys a monopoly in the procurement and distribution of coffee beans. The company undertakes a strategic analysis of its market position. A local daily newspaper has published a report stating that a global coffee beans producer is entering the region to set up retail stores in order to increase its efficiency in distribution. Daisy Inc. is most likely to include this fact under which of the following components of a SWOT analysis?​

External threats

With respect to safety, positive leader-member exchanges:

a. lead to greater commitment and fewer accidents.

Simon Corp., a global financial services firm, has entered a region whose per capita income is very high. To make its financial products more attractive, it introduces new schemes that specifically cater to high income groups. This is an example of:

a focus strategy.

Adrian is a compassionate and sensitive leader. He is charismatic and dynamic. On the other hand, Joseph is dominant leader and is considered manipulative by his subordinates. In the context of implicit leadership theories, which of the following options is most likely to be true?​

a. ​Adrian's traits are considered prototypes, while Joseph's traits are considered antiprototypes.

​Abraham, the manager of the development team in a software firm, is entrusted with the task of coming up with a creative idea for the company's next new product. Abraham consults people from other teams such as marketing, testing, and customer support for inputs and suggestions that could result in a unique and creative idea. In order to improve his creative thinking, Abraham is playing the role of a(n) _____.

a. ​explorer

A worker receiving a floor clock for having saved the company thousands of dollars in shipping costs is an example of:

b. ​workers experiencing pride in relation to recognition symbols.

Attempts at persuasion, including inspirational speaking and writing, begin with the:

credibility of the message sender.

Extremely challenging experiences are sometimes referred to as _____.

crucibles

Who among the following is considered a transparent leader?​

d. ​A human resource manager who explains to his team the personnel crisis the company is going through

A useful guideline in motivating workers from different cultures is to:

figure out which rewards have high valence for them.

Peter and his teammates engage in action learning when they:

learn while attacking a significant organizational problem.

The _____ style of conflict management is halfway between domination and appeasement.

sharing

A key part of knowledge management in organizations is:

sharing information systematically.

It is recommended that global leaders must:

tap into a deep, universal layer of human motivation.

Samuel, the CEO of a pulp and paper company, has been successful in expanding his company's distribution centres from five to thirty countries in two years. This has been largely attributed to his ability to connect with and motivate employees from various backgrounds and ethnicities competently. Samuel is:

​an effective multicultural leader.

According to the normative decision model, group support refers to:

a. the degree to which the team supports the organization's objectives at stake in the problem.

A person with high emotional intelligence is likely to:

a. build strong personal bonds with people.

A leader engages in management openness when he _____.

a. encourages subordinates to voice their opinion

A study with Norwegian workers found that when employees reported to a manager with a laissez-faire leadership style, they _____

a. experienced role ambiguity

Kevin announces that starting next financial year, 25% of his team members' salaries will depend on their performance. His team members had no say in this process. In the context of the Normative Decision Model, Kevin demonstrates _____.

a. ​deciding

Which one of the following actions on the part of a leader would most likely contribute to a reputation of trustworthiness?

c. Doing what she or he thinks is right in spite of the political consequences

Which of the following leaders reflect the key aspects of servant leadership?

d. ​Angelina focuses on what is feasible to accomplish despite being very idealistic in nature

A consultative leader _____.

d. confers with the group before making a decision

A direct way of being a supportive leader is to _____.

d. give frequent encouragement and praise

In the Pygmalion effect, group members _____

d. live up to expectations set for them

Marketing vice president Derek is engaged in the strategic planner role when he

d. looks for ideas in the outside world that could help the company.

A key part of evidence-based leadership or management is to:

d. translate principles into practice.

Katie, the marketing head of MeDiASure, a digital marketing agency, entrusts her team with the task of conceptualizing innovative marketing strategies for a client. Katie collects the group's opinion and lets the team take the final call on the most suitable strategies. In this scenario, Katie is assuming the role of a(n) _____.

a. ​democratic leader

Jane is part of the sales team at JudyFashions Inc. Even though she has not been given a designation as the team leader, most of the team members rely on Jane for her opinions and suggestions on various sales related queries. Judy can be classified as a(n) ______ leader. ​

a. ​emergent

Craig, a sales manager, has been asked to explain the under performance of his team in the previous financial year. Instead of understanding and working on resolving the team's issues, Craig comes up with a number of defensive statements and deny wrong doing from his team's part. This is known as _____ the problem.

a. ​stonewalling

Stephen, the CEO of an automotive company, addressed his employees in his company's annual meeting. He remarked that the company should acquire 60 per cent of the global market share in the next 10 years, and continue to provide quality products and services to all its consumers. Stephen is a:

a. ​visionary leader.

Who among the following is a coaching leader?​

b. ​Ryan, who gives clear task directions to his teammates and encourages and listens to them

Leadership effectiveness tends to be higher when the leader's intelligence is:

b. a little higher than that of the average group member.

A leader who scored high on initiating structure would _____

b. emphasize work scheduling and assigning tasks

One of the definitions of leadership offered in the text deals with figuring out what is right rather than

b. having other people tell you what is right

A systems thinker would be especially good at:

b. understanding how the external environment influences the organization.

In path-goal theory, the participative leader is best suited for improving the morale of:

b. well-motivated employees who perform nonrepetitive tasks.

​Clark is an enthusiastic leader who has the ability to clearly communicate his team plans and goals. He is also known for his ability to resolve disputes quickly, taking into consideration the interests of all the parties involved. Clark is likely to score high on:

b. ​relationship management.

Kiev, the manager of an accounting department, helps his CFO in framing the financial policies of his company. In this scenario, Kiev is carrying out the leadership role of a(n) _____.​

b. ​strategic planner

An article argues that Edmonton Bank is unlikely to change its policies even though it recently appointed a new CEO. It notes that all the CEOs of Edmonton Bank are Caucasian males in their late forties, who went to Ivy League schools.​ This article's argument about leadership irrelevance is based on the idea that:

b. ​the new CEO will act in a way similar to the previous CEOs.

Which one of the following is the most recommended approach to leadership during a crisis?

c. Lead with compassion.

Which one of the following is the least essential characteristic of an effective follower?

c. Reliance on being managed or led by another person

A top leader is supposed to help promote values and principles that _____.

c. contribute to the welfare of individuals and the organization

The consideration dimension of leadership behavior includes how well the leader creates an environment of _____.

c. emotional support, friendliness, and trust

Substitutes for leadership refers to

c. factors in the work setting that make leadership superfluous.

A company president attends a groundbreaking ceremony for a new children's hospital located near company headquarters. The president's role is best classified as that of

c. figurehead.

Which one of the following is the least typical characteristic of a transformational leader?

c. low standing on moral reasoning

Passion for the work on the part of a leader often expresses itself as a(n):

c. obsession for achieving company goals.

A challenge to the validity of charismatic leadership is that leaders might be

c. perceived as charismatic because of their accomplishments.

George and Jonathan are the production and marketing managers of a firm. While George is optimistic to work out the issues of his least preferred coworker, Jonathan ​is adamant that the least preferred coworker in his team has to be replaced. In this case, which of the following statements is true?

c. ​George is relationship motivated , while Jonathan is task motivated.

​Darren, the CEO an airlines company, is widely regarded as a transformational leader who experiments with new innovations and managerial styles. Which of the following would be an outcome of Darren's activities?

c. ​It can arouse employees to a higher level of thinking.

Elaine, a project manager, often seeks feedback from her team members as well as her supervisors on how she is doing.​ Which of the following methods of skill development in leadership does Elaine use in this scenario?

d. ​Feedback on skill utilization, or performance, from others

​Lewis is a team leader at a multinational corporation. Before assigning tasks to his team members, he asks for their preferences and suggestions, to not only enhance project delivery efficiency, but also increase team members' satisfaction. Which of the following traits best describes Lewis' approach?

d. ​Socially aware

In the context of Situational Leadership​ II, who among the following is identified as an enthusiastic beginner?

d. ​Tina, who needs help with her technical skills but is a motivated learner

At a meeting, a(n) _____ is more likely to focus on the refreshments and taking peeks at his or her personal text messages.

d. ​bystander

Torres was recently appointed the marketing head of a cosmetics company. He has a keen interest in the cosmetics industry and has extensively studied the company's past growth and marketing strategies. This reveals that Torres:

d. ​has knowledge of the key task the group is performing.

Chandler is the head of a pulp and fibre manufacturing company. Despite his keen interest in closing a deal with a distributor in a developing country, he was convinced of the emerging surveys that show a lack of demand for the company's products. Hence, he decides to drop the project in spite of his personal interest. This shows that Chandler is:

d. ​sensibly persistent.