chapter 10

Which of the following statements are true of job satisfaction?

Different employees have different values that inform their job satisfaction. It is largely a function of perception. It is a function of values.

Which of the following statements regarding the progression of withdrawal theory is not accurate?

Dissatisfied employees may begin to work harder and take on additional tasks.

Which of the following statements are accurate concerning the use of employee survey-feedback?

Exit interviews with departing employees provide valuable information concerning issues related to retention. Using a systematic survey approach allows the organization to identify differences between units and benchmark best practices.

The measure of job satisfaction that emphasizes facets of satisfaction such as pay, the work itself, supervisors, co-workers, and promotions is known as the

Job Descriptive Index (JDI)

Which of the following best exemplifies an employee going through the progression of withdrawal?

Naveed has started missing a lot of work and is not as productive as he once was.

Which type of justice focuses primarily on ends, as opposed to means

Outcome Justice

Which of the following are basic elements that are typically shared by employee assistance programs?

Supervisors are trained on how to refer employees. Employees are trained on how to make self-referrals when necessary. Programs are identified in official documents such as employee handbooks.

Evidence indicates that there is a strong positive relationship between task complexity and job satisfaction. What does this mean?

The more complex the task, the more satisfied the worker is.

Annie and Stan are both executive assistants. Annie makes $50,000 per year in salary. She thinks this is a competitive rate and is happy with her salary. Stan makes $85,000 per year in salary but feels he is underpaid. His friends who have similar positions earn more than $100,000 per year. Which of the following statements about Annie and Stan is true?

They have different frames of reference.

Which of the following are conditions or guidelines that should be followed concerning the administration of punitive measures?

They should be taken in steps of increasing magnitude. They should be taken only after being clearly documented.

Which of the following are common among individuals who are high in negative affectivity?

They tend to persist in their negative attitudes. They focus extensively on negative things. They report higher levels of aversive mood states.

True or false: For many employees, their actual salary is less important than how their salary compares to that of other people doing similar work

True

Besides quitting, another way to physically withdraw from work is to be

absent

Using the method known as ______, disputes are resolved within an organization instead of within the legal system

alternative dispute resolution

When a supervisor seems to care about a worker as a person, the worker is more likely to ______.

be satisfied work longer hours

Exit surveys of high-performing employees indicate that ______ was the reason for more than 70% of those who left their jobs for new employers.

better pay

Employees who see their job as a ______ are more likely see their work as meaningful.

calling

The two primary groups that affect job satisfaction are _____

co-workers supervisors

Which of the following are affected by the safety of working conditions?

competitive advantage retention employee satisfaction

Which of the following characteristics make a procedure for terminating employees more acceptable to the terminated employees? (Select all that apply.)

consistent correctable representative

Traditionally, an employer or employee could end a work relationship at any point, without a specified

contract

When employers keep employees only because they fear being sued, they may compromise the long-term need to

develop a competitive workforce

Which of the following are the central components of an effective discipline program?

documentation progressive punitive measures

Referral services that employees can use to seek professional treatment for problems, including drug dependence, alcoholism, or psychological issues, are known as

employee assistance programs

Programs that try to prevent health-related issues within an organization are known as

employee wellness programs

Which of the following refers to the policy in which either the employee or employer can terminate the employment relationship at any time for any reason or no reason at all

employment-at-will doctrine

Which of the following are among the determinants of interactional justice?

explanation empathy social sensitivity

The standard point that is used to compare other points and provides meaning is known as a(n)

frame of reference

Interactional justice deals with

how outcomes are implemented

Which of following benefits can result from job rotation?

increase work complexity for employees provide valuable cross-training in jobs spread out the dissatisfying aspects of a job

What is the concept of justice that refers to the interpersonal nature of how outcomes are implemented called

interactional justice

DaShawn works for an athletic sportswear company. He exclusively dresses in his company's clothing, and he gives his company's gear away as gifts. DaShawn talks a lot about his job. DaShawn has a high degree of

job involvement

The degree to which individuals identify themselves with their jobs is known as

job involvement

The process of systematically moving an individual from one job to another over time is known as

job rotation

The positive or pleasurable feeling resulting from the perception that one's job fulfills or allows fulfillment of important job values is known as

job satisfaction

Which of the following are typical examples of services offered to displaced employees through outplacement counseling programs?

job search support job interview training networking opportunities

Of the six key principles that determine whether people perceive procedures as being fair, which of the following are the two most critical features?

lack of bias consistency

At which stage of alternative dispute resolution does a third party from outside the organization hear the case and try to help the parties arrive at a settlement through a non-binding process

mediation

Standardized and systematic methods for disciplining and discharging employees is necessary, in large part, to

minimize financial and personal risk

The dispositional dimension that reflects pervasive individual differences in satisfaction with life is known as

negative affectivity

A written agreement that forbids an employee from seeking a new job in the same industry if the employee leaves the company is called a

noncompete clause

Which of the following job sites have a low rate of fatal accidents but a high rate of nonfatal accidents

nursing homes convenience stores hospitals

The first stage in alternative dispute resolution is

open-door policy

Which of the following are among the four stages often used in alternative dispute resolution?

open-door policy mediation arbitration

The degree to which an employee identifies with the employer and is willing to put forth effort on its behalf is known as

organizational commitment

Which of the following can result when a supportive leader responds appropriately to an employee voicing his or her dissatisfaction?

organizational improvements reduced turnover

learns that her position might be eliminated. She knows that others in her department are not at risk. Tippi is upset about this and doesn't think the situation is just. Tippi's feelings about the situation are known as

outcome fairness

Programs offered by employers that counsel displaced employees in managing their transition from one job to another are known as

outplacement counseling

When employers pay off employees who promise not to sue for wrongful dismissal, they set the expectation that

poor performers will be compensated when they leave

Employee survey research should be a prominent part of any human resource strategy because it allows organizations to do which of the following?

preempt issues of voluntary turnover monitor trends over time

In order to minimize the risk of litigation, employers often hire _______ to collect evidence against employees before they terminate them

private investigators

Employee wellness programs feature which of the following characteristics?

proactive preemptive

According to the theory of ______, employees withdraw from a position gradually, in stages

progression of withdrawal

When people are energized in their work not only for their own benefit but also because it helps other people, they are exhibiting

prosocial motivation

Employees with a strong organizational commitment are more likely to

put forth effort

When measuring job satisfaction, most organizations will rely on

self-report

When an organization introduces and utilizes forced distribution rating systems, it results in

significant improvement gains

As an organization develops a strong reputation, the risk of external forces

targeting employees for recruitment increases

According to the overall model of the job dissatisfaction-job withdrawal process, which of the following are potential causes of job dissatisfaction?

tasks and roles personal disposition pay and benefits

The best predictor of job dissatisfaction is

the nature of the task itself

The average cost to a company of turning over a skilled job is more than 200% of the cost of one year's salary for that role and is attributable to

training a new employee learning curve losses higher error rates

Absenteeism is particularly costly for

very small companies

Jane decided to leave the company where she was employed. Her decision is an example of ____ turnover.

voluntary

Which of the following are considered protected groups in wrongful discharge cases?

whistle-blowers racial minorities older workers

Employees who are often dissatisfied with some aspect of their work life but are unable to initiate internal changes often resort to ______, which makes their grievances public.

whistle-blowing

Typically, involuntary turnover occurs among employees

who would prefer to remain with the company

A suit generally attempting to show that discharge from employment was either in violation of an implied contract or covenant, or that it violated some public policy is called a(n) ______ suit.

wrongful discharge