Chapter 10: Assignment: Understanding Individual Behavior
At the end of his presentation, Mike did not know the answers to the questions his audience asked. He felt embarrassed, a negative emotion. If Mike often feels this way at work, he will probably be xxx. A-less effective. B-more effective
A
"Lyle, a third-grade teacher, often does not grade students' assignments promptly because he has too many students in his class," is an example of xxx. A-external attribution B-self-serving bias C-internal attribution D-social awareness
A
Every Thursday at 1:30 pm, Celine's cell phone sounds an alert, reminding Celine that she has a weekly appointment with her yoga trainer. Celine is using xxx to remind herself of her appointments. A-an organized system B-clarity of objectives C-clarity of mind
A
If Ana is working with a client with an xxx locus of control, this client is probably hard to motivate but more likely to believe that following Ana's recommendations is the best way to achieve his fitness goals. A-external B-internal
A
Roger knows he frequently exhibits xxx because he is competitive and impatient and puts the job first. A-Type A behavior B-Type B behavior C-Machiavellianism D-Authoritarianism
A
You love your new manager, who is always expressing enthusiasm and appreciation for the work of his subordinates. xxx means that everyone in your department feels better because of this manager. A-Halo effect B-Emotional contagion C-Self-confidence D-Self-efficacy
B
Chester, a salesperson, has high xxx because he is sure he can exceed all his sales goals this year. A-Conscientiousness B-Extroversion C-Self-efficacy D-Organizational Commitment
C
Beth knows that to be a better manager, she needs to understand herself better. Which of the following would help her gain insight into herself? A-Model her behavior as a manager on that of another very successful manager. B-Administer a personality test to her employees. C-Note every day whether she is proud of the work she's accomplished. D-Use 360-degree feedback to understand how others perceive her behavior.
D
People who are high on Machiavellianism do not do well: A-in jobs that require hard-bargaining skills B-in win-lose situations C-when achieving personal goals is critical at all costs D-in jobs that are highly structured
D
xxx has four components, including relationship management , which is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others. A-Learning B-An attitude C-Self-efficacy D-Emotional intelligence
D
Decide the next action
Do it, delegate it, or defer it (2)
Perform a weekly review
Update calendars, actions lists; process new items
Kumi, your coworker, has been working on his taxes for the last two months. If Kumi gets audited this year, he is likely to believe that it happened because of an external cause, such as xxx. Kumi's perception is being influenced by the self-serving bias. A-the tax program he used to prepare his taxes B-his poor financial skills
A
Kumi, your coworker, has been working on his taxes for the last two months. If Kumi gets audited this year, he is likely to believe that it happened because of an xxx cause, such asthe tax program he used to prepare his taxes . Kumi's perception is being influenced by theself-serving bias. A-external B-internal
A
Linda knows that her company is selling a product that is not as safe as the company claims, and she is angry and disgusted about this. She feels a knot in her stomach every time she has to talk to a customer about the product. A-Threat stress B-Challenge stress
A
Noah is in the process of getting organized. Which of the following actions should he take during this time? -1- A-Noah should put all of his important projects into a calendar that he looks at every day. B-Noah should inform his employees of the activities he wants them to do for him. C-Noah should write down a list of all of the actions he needs to take so that he will have a reminder of what he needs to do when he needs to do it. D-Noah should get to work and take action on all of his organized projects and commitments.
A
Raul is a new manager. He can increase his employees' job satisfaction by: A-Giving his employees a clear and inspiring vision B-Holding his employees accountable for higher performance C-Asking his employees to work faster D-Setting easier goals for his employees
A
Shakia likes people, but she needs a lot of time to herself as well. After a busy week, Shakia likes to go home, curl up with a good book, and not talk to anyone for a while. A-introversion B-extroversion C-low agreeableness D-high agreeableness
A
Your cousins differ in their xxx John thinks that grandparents should have the most say in the family and parents should obey them and children should obey their parents; Johanna thinks that everyone in the family should have equal say in decisions and respect each other's different choices. A-Authoritarianism B-Big Five personality factors C-Machiavellianism D-Myer-Briggs types
A
Which of the following statements describe people who are high on Machiavellianism? A-they pragmatic B-They manipultate others for personal gain C-they know how to acquire and use power D-they thrive in highly structured work situations E-they are more likely to be persuaded than to persuade
A B C
Emotional intelligence has four components, including xxx , which is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others. A-Self-awareness B-Relationship management C-Social Awareness D-Self-Management
B
If Ana is working with a client with an external locus of control, this client is probably xxx but more likely to believe that following Ana's recommendations is the best way to achieve his fitness goals. A-hard to motivate B-achievement oriented and motivated
B
Imagine that you are a manager and your company has been realigning to be more competitive. The company just downsized, so everyone is doing more work while missing their former colleagues, and no raises or bonuses will be given out this year. How can you help your employees manage stress? (2) A-Discourage employees from using all their vacation time or from ever calling in sick to communicate that they are needed at work. B-Provide opportunities to learn new skills and knowledge. C-Model an attitude of lighthearted play, telling jokes and bringing toys to work. D-Work longer hours than anyone else to emphasize the seriousness of the situation and show your commitment.
B
Kumi, your coworker, has been working on his taxes for the last two months. If Kumi gets audited this year, he is likely to believe that it happened because of an external cause, such as the tax program he used to prepare his taxes. Kumi's perception is being influenced by the xxx A-defensive bias B-self-serving bias C-fundamental attribution error
B
Malinda is a wreck. Always worried, she chews her fingernails down to the quick. Just last week she texted her boyfriend 14 times in an hour, wanting reassurance that he still loved her. A-high emotional stability B-low emotional stability C-high openness to experience D-low openness to experience
B
Michelle is competing in the national figure skating championships, and the other competitors have all skated well. She knows she needs to put a nearly flawless performance on the ice to win. Her practices have gone well, her coach just told her he believes in her, and she can visualize how the crowd will react as she strikes her final pose after landing all her jumps. She can't wait for her music to start. A-Threat stress B-Challenge stress
B
Mitch likes his coworkers, thinks his pay is fair, and appreciates the interesting assignments his boss gives him, so Mitch is likely to have high xxx A-self-management B-job satisfaction C-emotional stability D-self-awareness
B
Ronald Williams wants to be CEO of Caterpillar one day. For now, he is working hard as an associate engineer, learning as much as he can from more experienced employees and going to school at night. He doesn't have as much time as he'd like to spend with his friends, but he's willing to make this short-term sacrifice for long-term gains. A-Emotional contagion B-Self-management C-Relationship management D-Social awareness
B
Studies show a xxx relationship between job performance and high levels of emotional intelligence in a variety of jobs. A-negative B-positive
B
Estaban gets irritated with his coworker Delores because he thinks she talks to customers on the phone longer than necessary just because she loves to talk. Estaban is xxx because in fact, Delores's customers have complex questions that require lengthy explanations. A-exhibiting the self-serving bias B-demonstrating the halo effect C-making a fundamental attribution error D-stereotyping
C
Imagine that you are a manager and your company has been realigning to be more competitive. The company just downsized, so everyone is doing more work while missing their former colleagues, and no raises or bonuses will be given out this year. How can you help your employees manage stress? (1) A-Discourage employees from using all their vacation time or from ever calling in sick to communicate that they are needed at work. B-Provide opportunities to learn new skills and knowledge. C-Model an attitude of lighthearted play, telling jokes and bringing toys to work. D-Work longer hours than anyone else to emphasize the seriousness of the situation and show your commitment.
C
In the process of xxx, people select, organize, and interpret information from the environment. A-stereotyping B-perceptual distortion C-perception D-attribution
C
Irene Rosenfeld, the CEO of Kraft Foods, knew that Kraft was in trouble when she came back in 2006. Although Rosenfeld wasn't sure she could turn the company around, she energized employees by encouraging them with the slogan "Let's Get Growing!" and publicly celebrating employee successes. As a result, employees felt more positive about both Rosenfeld and the company, and soon Kraft was on the road to recovery. A-Emotional Contagious B-Cognitive dissonance C-Relationship management D-Self-awareness
C
Margie is a visionary, and she's always willing to try something new. In the past 6 months, she's visited 25 different offices, looking for different ways to build team spirit, with the hope that she can incorporate them into her ideal company. A-low agreeableness B-high agreeableness C-high openness to experience D-low openness to experience
C
Noah is in the process of getting organized. Which of the following actions should he take during this time? -2- A-Noah should put all of his important projects into a calendar that he looks at every day. B-Noah should inform his employees of the activities he wants them to do for him. C-Noah should write down a list of all of the actions he needs to take so that he will have a reminder of what he needs to do when he needs to do it. D-Noah should get to work and take action on all of his organized projects and commitments.
C
You are taking the xxx if the results indicate you have 1 of 16 personality types, such as one with a preference for introversion, intuition, thinking, and judging (INTJ). A-DISC Assessment B-Minnesota Multiphasic Personality Inventory (MMPI) C-Myers-Briggs Type Indicator (MBTI) assessment D-California Psychological Inventory
C
Throughout history, people have searched for the best way to describe the characteristics of the people around them. In ancient Greece, Hippocrates classified people in terms of bodily fluids—the four humors described in the following list: =Associated with spring and air, blood describes a person who is courageous and hopeful. =Associated with summer and fire, yellow bile describes a person who is bad-tempered and easily angered. =Associated with autumn and earth, black bile describes a person who is despondent and sleepless. =Associated with winter and water, phlegm describes a person who is calm and unemotional. Modern psychologists such as Robert McCrae and Paul Costa classify people based on "the Big Five" personality traits. Which of the following traits are included in this group? A-Authoritarianism B-Locus of control C-Openness to experience D-Agreeableness E-Extroversion
C D E
Empty your head
Collect all the thing you need or want to do (1)
Do it
Consider time and context, energy level, and task priority
Get organized
schedule appointments, tasks; set up calendars, action lists
