Chapter 10

Drag and drop the descriptions against each stage of Lewin's model of change. 1) Unfreezing 2) Chaning 3) Refreezing

1) Creating the motivation to change 2) Introducing new information, perspectives, and ways of doing things 3) Supporting and reinforcing the new behavior

Place the steps in the OD process in the correct order, with the first step listed at the top.

1) Diagnosis 2) Intervention 3) Evaluation 4) Feedback

Match each step in the organization development process with the type of question that it answers. 1) Diagnosis 2) Intervention 3) Evaluation 4) Feedback

1) What is the problem? 2) What should we do to fix it? 3) How well has the intervention worked? 4) How can the diagnosis and intervention be further refined?

Which type of change implementation makes employees feel the least threatened?

Adaptive change

What are two factors that contribute to resistance to change?

Change agent characteristics Employee characteristics

What are the stages of the Lewin model for change? (Choose every correct answer.)

Changing Refreezing Unfreezing

Which of the following are increased by employee openness to change? (Choose every correct answer.)

Continuous learning Job satisfaction

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

Demographic characteristics

True or false: Organizational development is used to hire new executives.

False - Reason: Organizational development is not used for hiring executives. Its purpose is to implement change to make organizations and people more effective.

What are the parts of a systems model of change? (Choose every correct answer.)

Inputs Outputs Target elements of change

Which of the following are among the seven components of fostering innovation? (Choose every correct answer.)

Instituting the necessary human resource policies, practices, and procedures Establishing the required structure and processes Getting commitment from top managers Creating an innovation strategy

Which of the following statements about self-affirmation are true? (Choose every correct answer.)

It is a positive statement that helps you focus on goals. It is a way of getting rid of negative thoughts.

Which statements about openness to change are true? (Choose every correct answer.)

It is an example of an important career readiness competency. It is critical for the success of organizational change. It typically leads to positive work outcomes for the employee.

Which of the following is a purpose of organizational development?

Managing conflict

What are three things that can help you achieve more self-compassion?

Remember you are not alone. Engage in mindfulness meditation. Practice self-kindness.

Which statement about organizational development is true?

Successful organizational development usually involves multiple interventions.

Which of the following are supertrends that are currently affecting the future of business?

The way we work is being impacted by offshore suppliers. Competitive advantage is coming increasingly from knowledge, not from information.

Jane is planning to implement the same work scheduling system in the accounting department that her company uses in the retail division. Which type of change does this represent?

adaptive change

Organizational development can be used to manage ______ within an organization.

conflict

One assumption that is central to a systems approach to change is that change ______.

creates a ripple effect through an organization

Organizational ______ is a set of techniques for implementing planned change to make people and organizations more effective.

development

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

development

Which of the following is a demographic characteristic that is a force for change outside the organization?

education

Self-compassion is best described as ______.

gentleness with yourself

Miriam's mother was in the army, so as a child, Miriam moved a lot. It was rare for her to spend more than a year in any location, which meant she was always the new girl in school and had a hard time making friends. She was often lonely and unhappy as a result. Recently, Miriam's company decided to move into a new building and reorganize the different departments. Miriam is likely to be resistant to this change because ______.

her childhood predisposed her to dislike change

People's reaction to change depends largely on ______.

how they were taught to handle change as children

A set of interdependent processes, practices, and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______.

innovation system

The process of creating a new solution to an existing problem is valuable enough that consumers are willing to pay is referred to as:

innovation.

Innovations must be ______.

novel

Changing the appearance or the performance of a product or a service, or creating a new one, is called ______ innovation.

product

The process of changing the appearance or performance of a product or service is known as ______ innovation.

product

Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change.

reactive

An emotional/behavioral response to real or imagined threats to an established work routine is known as ______.

resistance to change

Reactive change is change that ______.

responds to problems or opportunities as they arise

Positive statements that help you focus on goals, program your subconscious mind, and eliminate negative beliefs are referred to as ______.

self-affirmations

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends

True or false: Multiple organizational development interventions have been found to work better than single interventions.

true - Reason: Multiple interventions have been found to work better than single interventions in organizational development.