Chapter 11: Human Resource Management

Place the steps in the performance appraisal in the correct order

1. Establishing Performance Standards 2. Communicating Standards 3. Evaluating Performance 4. Discussing Results 5. Taking Action 6. Making Decisions

The Five Steps of Human Resource Planning

1. Preparing a human resource inventory 2. Prepare a job analysis 3. Assess future human resource demand 4. Assess future labor supply 5. Establish a strategic plan

When it comes to hiring, promotions, benefits and so on, older workers are protected from discrimination based on their age by the

Age Discrimination in Employment Act (ADEA)

Which of the following areas is particularly challenging when recruiting workers for small businesses?

Compensation

Which of the following statements about the Civil Rights Act of 1964 is the most accurate?

It prohibits discrimination based on race, religion, creed, sex or national origin when it comes to issues such as hiring, firing and compensation

Blue-collar and clerical workers who punch a time clock typically are paid a(n)

hourly wage

Promotions and transfers are __________ sources available to human resource managers in their recruiting efforts.

internal

According to the text, an advantage of hiring from within is

it helps maintain employee morale

There are several disadvantages for an organization that allows employees to work from home. One such disadvantage is

it makes job-performance appraisal more difficult for managers.

As a NASA pilot, Serena regularly practices piloting the space shuttle in a computerized setting that duplicates the sights, sounds, and experiences of the real control rooms under space flight conditions. To train for her future space flights, Serena uses

job simulation

Companies that make a concerted effort to develop female and minority managers

know that their hiring efforts will allow them to serve their diverse customers better

An experienced employee who supervises, coaches and guides lower-level employees by introducing them to the right people and generally being their organizational sponsor is refereed to as a(n)

mentor

The process of establishing and maintaining contacts with key managers in your own and other organizations, and using those contacts to weave strong relationships that serve as informal development systems is called

networking

The roles and responsibilities of human resource management have evolved primarily because of changes in the law that rewrote many traditional practices and

organizations' recognition of employee as their ultimate resource

The selection process may include a(n) _____ where employment is only guaranteed for a specified period of time, until either a permanent offer is extended or the employee is discharged

probationary period

Title VII of theCivil Rights Act of 1964

prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges of employment based on race, religion, creed, age, sex, or national origin.

One of the key functions of human resource management is

recruiting

A disadvantage of flextime plans is that they often

require supervisors and managers to work longer hours

All of the following are important reasons for developing an effective compensation and benefits program EXCEPT

rewarding all employees equally regardless of their contribution

A human resource inventory of an organization's employees would include all of the following EXCEPT

salary levels of employees

Once the job analysis is performed, there are several well-structured steps to the hiring process. This process includes _____________.

setting up interviews, performing background checks on selected candidates and establishing probationary periods.

A common method of compensating teams is

skill-based pay

The two most common compensation methods for teams are

skill-based pay and gain-sharing

Many firms now offer their employees ______ benefits, such as on-site haircuts and free breakfasts, which help employees maintain a balance between work and family life.

soft

Progressive companies who want to attract and keep good employees are now offering their employees ______ benefits, such as on-site dry-cleaning services, shoe repair, onsite medical care, and even free breakfasts

soft

Computer and robotics training is sometimes performed in a nearby classroom type setting. We refer to near-the-job-training as _____________.

vestibule training

Which agency is charged with enforcing affirmative action programs?

The EEOC

Most union electronics launch their careers by enrolling in a(n) _____ program, which combines on the job training with classes taught by experienced electricians

apprentice

After preparing a job analysis, the next step in the human resource planning process is to

assess future human resource demand

Employee tests must

be directly related to performance on the job

Instead of offering the same benefit package to every employee, Cassandra's company allows her to choose whether she wants day care or health care, a gym membership or an extra week of vacation. Cassandra's employee benefits package is part of a(n) _____

cafeteria plan

When new employees start work at Nickles Manufacturing, the HR manager introduces them to the organization, their fellow workers, and supervisors and goes over the policies, practices, and mission of the firm. This process is called

employee orientation

A _______ plan gives employees some ability to adjust hours when they work, as long as they work the required number of hours

flextime

Sick-leave pay, vacation pay, pension plans, and health plans are part of a company's

fringe benefits