Chapter 11 Questions

Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills.

False

Printed materials designed to be taken aware by trainees from a training session to refresh a user's memory are called _____

Handouts

Which of the following training environments is generally the most cost-effective because the ratio of trainees to trainers is highest?

Classes

_____ is a skill level in which a trainee learns the basic vocabulary needed to communicate with others.

Concepts level

What is the sequence in which the skills are usually built

Concepts, understanding, basic skills, expertise

Which skill levels deals with performing a task effectively and efficiently?

Expertise

A first time trainer should read notes and slides to trainees in order to avoid making a mistake or omitting important material

False

Due to the popularity of self guided training materials and online interactive training delivery systems, the role of support specialists are likely to disappear in the next few years.

False

Effective trainers often cover bells & whistle features in a software package to pique trainees interests

False

Experienced trainers agree that most trainees learn best by watching a demonstration.

False

_____ is a training approach that matches the needs of each individual trainee with an information acquisition strategy in order to achieve the most effective training results.

Learning Styles

____ materials combine text, images, animations and sound in a training delivery system.

Multimedia

Which of the following learning methods results in the highest retention and trainee performance?

Problem solve

____ is an activity in which trainees participate in a rehearsal or practice of a simulated workplace situation.

Role Play

Which statement accurately describes the costs associated with computer based delivery methods

The development cost is high, but the cost per user is low.

Which assessment tool is aimed primarily at evaluating a trainer's effectiveness?

Training evaluation survey

One goal of end-user training is to make users as self-reliant as possible in order to reduce their need for support.

True

The best performance objectives for a training session specify how well a trainee needs to be able to perform a task.

True

Trainers often discover that more short breaks during a training session are preferable to fewer long breaks.

True

A learning style in which a trainee learns most effectively by reading material and takes notes is

Visual/nonverbals

Which one of the following is not a step in the training process described in this chapter

to perform