Chapter 11 Quiz

Which of the following is NOT one of the stages of the organizational life cycle?

Decline

In a stable environment organizations tend to be

differentiated

The best-known and most important behavioral approach to organization design is

Likert's System 4.

Which of the following is NOT a strength of the matrix organization design?

Lower costs from low requirement for managerial personnel

Which of the following approaches to organization design automatically creates lateral relationships?

Matrix

When a patient in critical condition enters the emergency room, the skills of numerous people are geared toward saving the individual's life. Sometimes this isn't possible, and as a result, the personnel look to each other for emotional support. Subordinates and supervisors are close friends because they understand the emotional traumas that the others have experienced. According to Weber's bureaucratic model

None of these choices

Which of the following is NOT a characteristic of organic organizations?

High level of specialization

Which of the following BEST describes the situational view of organization design?

The appropriate organization design depends on the circumstances.

The matrix organization design violates Fayol's principle of unity of command, which states that each subordinate should report to one and only one superior.

True

The Pizza Place makes only pizza and sells only pizza, drinks, and prepackaged snacks. This is an example of the ____ organization design.

functional (U-form)

The Siemens sectors are industry, energy, healthcare, and infrastructure, which all require strong engineering. Siemens uses related diversification. The divisions are

integrated.

Discount retailers like Michael's rely on economies of scale. They use ____ technology.

large-batch

When Kellogg's makes cereal and cereal bars, it uses ____ technology.

large-batch

A ____ organization works to facilitate the lifelong learning and personal development of all of its employees while continually transforming itself to respond to changing demands and needs.

learning

Heinrich works for Siemens Corporation. He lives in New York City and reports to both the communications president in Munich and the president in charge of Siemens Americas. He works in a ____ design organization.

matrix

The behavioral model paralleled the emergence of

the human relations movement.

The Landon Corporation has three divisions that are very closely related and functional departments for personnel and information systems. Landon is using a hybrid design.

true

With ____ technology, products are created in small quantities and made to customers' specifications.

unit

Some fast-food restaurants introduced healthier food options in response to lawsuits. This reactor strategy indicates that those fast-food restaurants

were likely to have either a System 2 or a System 3 design.

A dental office with one dentist will likely follow

All of these choices

When Hewlett Packard was pursuing a defender strategy it was likely to

All of these choices

Virgin Group has divisions for media, active, atlantic, holiday, money, and trains. The general managers function independently of each other. This is an example of which organization design?

Conglomerate (H-form)

An organization that uses two overlapping bases of departmentalization has a hybrid structure.

False

Exxon Mobil is an example of an organization that uses large-batch technology.

False

The divisional (M-Form) design is based on unrelated diversification.

False

Under the H-form arrangement, the members and units in the organization are grouped into functional departments such as marketing and production.

False

Woodward considered continuous-process technology simple compared to large-batch technology.

False

Charmed by Claire is a gift shop. Each employee specializes in one product line, like Vera Bradley, Pandora, or Brighton. Clair, the CEO, oversees coordination of the entire operation. Which form of organization design is appropriate for Charmed by Claire?

Functional (U-form)

The CEO of Abercrombie and Fitch, Michael Jeffries, personally interviews ad models and approves every detail of store operations—actions typical of CEOs of smaller companies. Based on Jeffries' level of control, which of the following organization designs would you expect it to use?

Functional (U-form)

Which of the following statements does NOT describe a characteristic of Weber's bureaucracy?

It created labor unions.

Which of the following characteristics does NOT describe the matrix form of organization design?

Lack of opportunity for employees to grow and develop

The Aston studies found basic generalizations. Which of the following is NOT one of them?

Large organizations tend to have more job satisfaction than smaller organizations

Organization ____ refers to the manner in which an organization's structural components are arranged to manage the total organization.

design

The ____ form of organization design is one in which a set of product groups is superimposed on a functional organization design.

matrix

As it was developed by Burns and Stalker, the ____ design is most like System 4.

organic

To be successful, Glamour magazine must respond to the latest fads and inform their readers of upcoming trends in fashion. This need for flexibility indicates that a(n) ____ design is appropriate.

organic

Weber viewed the bureaucratic form of organization as all of the following EXCEPT

personal.