Chapter 11 Quiz

Information-rich channels convey more nonverbal information. Which of the following has the highest information-richness?

Video Chat

The receiver can engage in __________ to enhance the probability of effective communication.

Active Listening

Criticizing, blaming, ordering, judging, and shaming can put an end to effective communication by making the receiver feel judged or defensive. This is known as __________.

Communication Freezers

__________ happens when communication is hampered because either the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident.

Emotional Disconnect

Under the process model of communication, the sender'saction to translate the idea to be communicated into words/symbols is called __________.

Encoding

True or false:It is appropriate to establish and hold eye contact with the speaker, in all cultures, to improve communication effectiveness.

False

__________ occurs in communication when we distort or withhold information to manage the receiver's reactio

Filtering

Which of the following statements is true about information overload?

Information overload occurs when the receiver's information processing demands exceed their capacity (in time, quantity, or complexity).

What is jargon?

Jargon is the language of specialized terms used by a group or profession, and it can make communication faster and more precise.

The sounds of a loud air conditioning system can cause the received message to differ from what was sent. Under the process model of communication, this is known as __________.

Noise

Involuntarily distorting or withholding information to suit our own needs is known as __________.

Selective Perception

When the message is emotional or personal, what form of communication is usually best?

Verbal