Chapter 11 SmartBook

Which of these are examples of counterproductive work behaviors? -Alcohol abuse -Tardiness -Citizenship -Attribution -Theft

-Alcohol abuse -Tardiness -Theft

People with high rates of self-efficacy, including generalized self-efficacy, tend to have what characteristics? -Poor academic performance -High job performance -High rates of burnout -Higher rates of motivation

-High job performance -Higher rates of motivation

Which of these are person factors that contribute to employee engagement? -Leadership -Job characteristics -Human and social capital -Positive psychological capital -Personality

-Human and social capital -Positive psychological capital -Personality

How can you raise your emotional intelligence (EI)? -Embrace the "halo effect." -Learn about aspects of your EI that could be enhanced. -Become aware of your EI level. -Build your self-esteem through positive self-talk.

-Learn about aspects of your EI that could be enhanced. -Become aware of your EI level.

Which groups are often incorrectly perceived as having low organizational commitment? -Mothers -Fathers -Pregnant women -Men with pregnant wives or girlfriends

-Mothers -Pregnant women

According to Daniel Goleman, which traits make up emotional intelligence? -Self-management -Social awareness -Self-monitoring -Relationship management -Self-awareness

-Self-management -Social awareness -Relationship management -Self-awareness

Which situational factors can reduce employee engagement? -The presence of stressors -A job that offers little variety -Inspiring organizational climate -Positive psychological capital

-The presence of stressors -A job that offers little variety

What are the types of employee behavior that managers can influence? -Self-esteem and locus of control -Turnover and absenteeism -Performance and productivity -Counterproductive work behaviors -Organizational citizenship behavior

-Turnover and absenteeism -Performance and productivity -Counterproductive work behaviors -Organizational citizenship behavior

Relationship management is the component of emotional intelligence that deals with the ability to: -communicate clearly and convincingly -empathize with others -disarm conflicts -build strong personal bonds -control your emotions

-communicate clearly and convincingly -disarm conflicts -build strong personal bonds

Locus of control, or the extent to which people believe they control their fate through their own efforts, can be characterized as: -external -optimal -internal

-external -internal

Emotional intelligence reflects the ability to: (select all that apply) -monitor your and others' feelings and to use this information to guide your thinking and actions -carry out accurate reasoning about emotions -use emotions and emotional knowledge to enhance thought -believe that you can accomplish most things in your job successfully

-monitor your and others' feelings and to use this information to guide your thinking and actions -carry out accurate reasoning about emotions -use emotions and emotional knowledge to enhance thought

People who feel greater job satisfaction are also likely to experience greater ______. -perceived stress -motivation -commitment to the organization -life satisfaction

-motivation -commitment to the organization -life satisfaction

People with low levels of emotional stability are more likely to experience: -negative world views -increased anxiety -better job performance

-negative world views -increased anxiety

Complete the sentence with all of the accurate statements regarding the relationship between conscientiousness and job performance. Conscientiousness is consistently and positively related to: -creativity -supervisor-rated liking -resilience -task performance -leadership behavior -cooperation

-supervisor-rated liking -resilience -task performance -leadership behavior

Of all the employees in the world, which percentage are highly or moderately engaged on the job?

62

Everyone in the office considers Halle a good-natured person. She trusts the people she works with and cooperates on group projects. What personality dimension does Halle display?

Agreeableness

People in the office can always count on Tyrone to get the job done. He's methodical, detail-oriented and his work is always completed on time. Which of the Big Five personality dimensions would this illustrate?

Conscientiousness

_____ are types of behaviors that harm employees and the organization as a whole, such as absenteeism, tardiness, drug and alcohol abuse, sexual harassment, theft, and white-collar crime.

Counterproductive work behaviors

Irene has always been known to exhibit "grace under pressure". Even when she's under a tight deadline, she appears to be relaxed, confident and in control. Which Big Five personality dimension does this BEST describe?

Emotional stability

_____ is defined as an individual's involvement, satisfaction, and enthusiasm for work.

Employee engagement

What is the term for the way individuals perceive their ability to perform across a variety of different situations?

Generalized self-efficacy

Which region has the most highly or moderately engaged employees?

Latin America

Tasha loves to travel, especially internationally. She's always eager to see new places, try new things, and learn about different cultures. Which Big Five personality dimension does this illustrate?

Openness to experience

______ is characterized by value-adding behaviors such as making constructive statements about the department, taking a personal interest in the work of others, making suggestions for improvements, and mentoring new employees.

Organizational citizenship

Which element of emotional intelligence reflects your ability to use awareness of your emotions and the emotions of others to manage interactions successfully and build strong, personal bonds with others?

Relationship management

According to psychologist Daniel Goleman, what is the most essential trait of emotional intelligence?

Self-awareness

Jordan realized that his bad mood was causing other people in his work group to feel negatively about the project. Which aspect of emotional intelligence is Jordan displaying?

Self-awareness

Jeanine's motto is "Check your bad mood at the office door." Even if she's tired or upset, she makes an effort every day to control her emotions in the workplace. This is an example of which component of emotional intelligence?

Self-management

Louisa seems to have a strong ability to accurately pick up on the emotions of others in the workplace, understand what is going on, and display a keen sense of empathy. Which element of emotional intelligence does this describe?

Social awareness

What is organizational commitment?

The extent to which an employee identifies with an organization and is committed to its goals

Why is it important to manage employees as individuals who have different personalities and circumstances?

To influence the way employees behave

True or false: People can improve many aspects of their emotional intelligence.

True

Employee engagement is defined as

a mental state in which a person performing a work activity is fully immersed in the activity, feeling full of energy and enthusiasm for the work.

An individual who believes that she is in control of her fate through her own actions and efforts would be said to have _____.

an internal locus of control

Self-_____ is the ability to read your own emotions and accurately assess your moods so that you know how you are affecting others.

awareness

Employees who frequently praise their co-workers, show up for work on time, offer helpful suggestions, and take good care of the company's equipment are demonstrating organizational ______.

citizenship

Of the Big Five personality dimensions that have a positive relationship to job performance, _____ describes how dependable, responsible, and achievement-oriented a person is.

conscientiousness

The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as _____.

emotional intelligence

The extent to which a person is relatively secure and unworried and how likely she or he is to experience negative emotions under pressure is known as _______.

emotional stability

Self- _______ is defined as the extent to which people like or dislike themselves, or their overall self-evaluation.

esteem

A(n) _____ locus of control indicates that you believe outside forces control you.

external

Mark failed his last test and blamed it on the fact that the test was poorly written and the room was too noisy for him to concentrate, not because he didn't study for the test. Mark would be said to have a(n) _____ locus of control.

external

Jolene doesn't believe that "luck happens". She firmly believes that you make your own luck in life by what you do and how you do it. Jolene has a(n) _____ locus of control.

internal

The extent to which people believe that they control their fate through their own efforts is called _____.

locus of control

After William's boss asked him to compile sales figures for the past three years, William pulled together the information and turned it over to his boss. After several days of not getting any feedback from his boss, William worried that he hadn't done a good job in presenting the information. William is demonstrating _____.

low self-esteem

The extent to which you feel positive or negative about the various aspects of your work is called job ______.

satisfaction

Even though she had never instructed anyone on how to use the new software, Millicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent's belief represent?

self-efficacy

The "can do" aspect of our personality can best be described as ______.

self-efficacy

The belief in one's ability to complete a task is called __.

self-efficacy

The extent to which you like or dislike yourself is known as your _______.

self-esteem

An aspect of emotional intelligence that involves the ability to control one's emotions and act with honesty and integrity in reliable and adaptable ways is called _____.

self-management

The component of emotional intelligence known as _____ consists of empathy and organizational intuition, the ability to understand how your emotions and actions affect others within the organization.

social awareness

A(n) ______ is an environmental characteristic that causes stress.

stressor

The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____.

the Big Five personality dimensions