Chapter 11

15) Which of the following is a form of outsourcing hardware infrastructure in the cloud?

B) Infrastructure as a service (IaaS) cloud hosting

13) Which of the following statements is true about outsourcing?

B) It saves both direct and indirect management time.

8) Which of the following statements is true about a data administration staff function?

B) The group establishes standards to protect information assets.

1) Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.

B) information systems

3) In an information systems (IS) department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

operations

9) Which of the following is a limitation of aligning information systems (IS) with organizational strategy?

A) Adapting the IS to new versions of business processes is complex and time-consuming.

6) The purpose of a ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

A) data administration

20) Users should not bother the information systems (IS) personnel for trivial issues, instead they should fulfill their responsibilities by ________.

A) learning basic computer skills

18) Every information systems (IS) user has the right to a secure computing environment. This means that the ________.

A) organization should protect his/her computer and its files

2) Which of the following is a responsibility of a chief information officer (CIO)?

A) serving as the principal manager of the IS department

4) Which of the following statements is true about the maintenance group of information systems (IS)?

C) It involves adapting existing systems to support new features.

17) Which of the following is a risk of outsourcing information systems (IS)/ information technology (IT) functions?

C) It involves the potential loss of intellectual capital.

19) Which of the following statements is true about users of information systems?

C) They should learn standard techniques and procedures for the applications they use.

14) Which of the following statements is a characteristic of outsourcing?

C) To achieve quality, it is easier to hire another vendor than it is to fire and rehire internal staff.

5) If an organization does not develop programs in-house, then the development group of the information system (IS) department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.

C) business and systems analysts

16) In 2005, Marrion International chose a human resources consulting agency to handle its human resource needs for the next 7 years. This is an example of ________ outsourcing.

C) business function

12) Outsourcing is done to ________.

C) cap an organization's financial exposure

11) Which of the following statements is true about information systems (IS) planning functions?

D) The chief executive officer (CEO) and other executive staff decide the membership of the steering committee.

10) Which of the following is a function of the steering committee for the information systems (IS) department?

D) setting IS priorities

7) A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials.

D) technical writer