Chapter 12

A) Referent power

"Mike, I'm really in a bind. Unless I get that report finished, Mr. Johnson will be very upset with me. Because you're my friend, I'm asking you to help me out of this jam." The speaker appears to be relying on which of the following bases of power? A) Referent power B) Reward power C) Coercive power D) Legitimate power

A) exchange

) Ken promises his subordinates benefits if they comply with his requests. Ken is using: A) exchange. B) legitimating. C) pressure. D) collaboration.

A) referent power

A type of personal power that is based on both expertise and personal qualities is: A) referent power. B) legitimate power. C) expert power. D) charisma power.

C) they are high in workflow centrality

According to strategic contingencies theory, subunits acquire power when: A) they control valued resources. B) they have access to the founder/CEO. C) they are high in workflow centrality. D) they are able to enthuse and excite other work units to greater performance.

D) All of the above.

According to strategic contingencies theory, which of the following is a factor that provides subunit power? A) The capacity to reduce uncertainty B) High organizational centrality C) Performing nonsubstitutable activities D) All of the above.

B) resource-dependency model

According to the ________, the most powerful organizational subunits have the greatest control over resources that other subunits need. A) economic decision-making model B) resource-dependency model C) strategic contingencies model D) organizational communication model

D) All of the above

According to the strategic contingencies model, a subunit's power is enhanced when ________. A) it can reduce the level of uncertainty experienced by other subunits B) it occupies a central position in the organization C) its activities are non-substitutable D) All of the above

B) 15%

Approximately what percentage of males have filed sexual harassment charges? A) 5% B) 15% C) 26% D) 33%

D) personal appeals

Arvin tries to get others to comply with his requests by using his friendship with the person as part of the appeal. He is using: A) exchange. B) legitimating. C) pressure. D) personal appeals.

D) collaboration

Chris finds a way to make it easier for his subordinates to agree to his request. Chris is using: A) exchange. B) legitimating. C) pressure. D) collaboration.

C) pressure

Don seeks compliance through the use of intimidation. He is using: A) exchange. B) legitimating. C) pressure. D) collaboration.

D) legitimate power

For an individual to exercise expert power in an organization, he/she most likely also has: A) charisma power. B) social influence power. C) expert power. D) legitimate power.

C) Personality and leadership skills

From which power bases do American CEOs obtain their influence? A) Management decision control B) Expertise and knowledge C) Personality and leadership skills D) Support from the board of directors

B) ingratiation

Getting someone to do what you want by putting that person in a good mood is called: A) personal appeal. B) ingratiation. C) inspirational appeal. D) emotional persuasion.

A) controlling access to information

If an individual withholds information that might make him/her look bad, avoids those who might ask for information, and overwhelms others with information, he/she is probably using the organizational political tactic of: A) controlling access to information. B) cultivating a favorable impression. C) playing a political game. D) developing a base of support.

A) 12,696

In 2009, approximately how many sexual harassment charges did the EEOC receive? A) 12,696 B) 43,010 C) 67,819 D) 1,507

B) $51 million

In 2009, approximately how much did the EEOC recover in monetary benefits for the charging parties of sexual harassment? A) $15 million B) $51 million C) $78 million D) $125 million

A) reward power

Individuals with the capacity to control access to jobs and money are said to have: A) reward power. B) coercive power. C) social power. D) information power.

D) inspirational appeal

John is trying to influence the behavior of his company's softball team by appealing to their values and ideals about teamwork and winning. John is using the social influence technique of: A) consultation. B) personal appeal. C) legitimating. D) inspirational appeal.

B) legitimating

Ken calls attention to his authority when making his requests. Ken is using: A) exchange. B) legitimating. C) pressure. D) collaboration.

B) consultation

Lee attempts to get his subordinates to help him by asking them to be involved in the process of planning organizational change. He appears to be using the social influence technique of: A) legitimating. B) consultation. C) ingratiating. D) personal appeal.

C) coalition building

Leroy is trying to get his idea through to the operations director about TQM. He has talked to other floor supervisors and with the HR VP and takes one supervisor and the HR director in with him to talk with the OPS director. Leroy is selling his TQM idea up the organization by use of the technique of: A) credibility. B) responsibility. C) coalition building. D) congruence.

C) Creating obligations and using reciprocity

Managers who do favors for others who might feel obligated to repay them are using which political tactic? A) Cultivating a favorable impression B) Controlling access to information C) Creating obligations and using reciprocity D) Aligning oneself with more powerful others

D) associating oneself with powerful others

One can cultivate a favorable image in an organization in a number of ways, such as: A) blaming and attacking others. B) withholding information that might make them look bad. C) playing political games. D) associating oneself with powerful others.

A) blaming and attacking others

One of the most popular tactics of organizational politics is: A) blaming and attacking others. B) withholding information that might make them look bad. C) playing political games. D) associating oneself with the successful accomplishments of others.

D) all of these conditions

Organizational political activity is likely to occur in the face of: A) ambiguity. B) large amounts of scarce resources being at stake. C) conflicting interests of organizational units. D) all of these conditions.

C) actions taken to pursue one's self interests

Organizational politics is concerned with: A) meeting organizational goals. B) the disbursement of subunit power. C) actions taken to pursue one's self interests. D) the meeting of departmental goals

B) introversion

People who engage in organizational politics would likely possess all of the following characteristics EXCEPT: A) ambition. B) introversion. C) intelligence. D) popularity.

A) rational persuasion

Personal power has a number of bases, including: A) rational persuasion. B) information power. C) the capacity to control punishment. D) All of these.

D) None of these

Position power is based on a number of things including: A) expertise. B) charisma. C) rational persuasion. D) None of these.

B) charisma power

Power based on others liking the power wielder because of his/her attitude of enthusiasm and magnetic personality is called: A) legitimate power. B) charisma power. C) expert power. D) information power.

A) reward power

Power derived from one's control over valued resources, such as pay, is known as: A) reward power. B) legitimate power. C) information power. D) referent power.

B) legitimate power

Power that derives from the recognized ability of someone to make decisions is referred to as: A) referent power. B) legitimate power. C) expert power. D) reward power.

B) departments that are the most important for organizational success

Research found that within successful firms, strategic contingencies were controlled by: A) quality circles and focus groups. B) departments that are the most important for organizational success. C) subunits that exist on the periphery of the organizational chart. D) departments that have the most experienced personnel.

C) resided in areas that pertained to the expertise of the company's founder

Research into the semi-conductor industry in California found that the most powerful organizational subunits tended to be those that: A) were dependent on other departments for significant portions of their operating budgets. B) had the largest number of employees with degrees in business administration. C) resided in areas that pertained to the expertise of the company's founder. D) were trained in organization behavior and organizational development techniques.

B) coercive power

Suppose a supervisor gets a subordinate to do what she wants by threatening him with suspension or firing. It can be said that the supervisor is relying on: A) reward power. B) coercive power. C) expert power. D) legitimate power.

C) Expert power

Suppose that you do something the way your boss asks you to do it because you believe your boss knows the best way to do it. What type of power would your boss be relying on in this case? A) Legitimate power B) Coercive power C) Expert power D) Reward power

D) sexual harassment

The abuse of power is evidenced in ________. A) strategic uncertainty B) employee empowerment C) expert power D) sexual harassment

A) counterpower

The capacity to neutralize another's influence is known as: A) counterpower. B) legitimating. C) pressure. D) collaboration.

C) organizational politics

The concern of a decision maker for the implication of a personnel decision he/she made is reflective of: A) counterpower. B) hostile environment. C) organizational politics. D) deviance.

C) organizational politics

The concern of a rater for his/her own image when evaluating an employee is reflective of: A) counterpower. B) hostile environment. C) organizational politics. D) deviance.

D) quid pro quo sexual harassment

The practice of requiring sexual favors in exchange for some tangible conditions or privileges of employment is known as: A) counterpower. B) hostile environment sexual harassment. C) pressure. D) quid pro quo sexual harassment.

B) hostile environment sexual harassment

The practice of subjecting individuals to negative, unwanted or abusive conditions is known as: A) counterpower. B) hostile environment sexual harassment. C) pressure. D) quid pro quo sexual harassment.

D) support from the financial community.

The smallest or least important power base for CEOs is: A) management decision control. B) expertise and knowledge. C) personality and leadership skills. D) support from the financial community.

A) resource-dependency and strategic contingencies models

The two theoretical models that explain the use of organizational power by groups or subunits are: A) resource-dependency and strategic contingencies models. B) the same as for individuals, the position and personal power models. C) based in position authority and organizational politics. D) None of these.

A) rational persuasion

The use of facts and logical arguments to influence another's behavior is: A) rational persuasion. B) personal appeal. C) legitimating. D) exchange.

D) position power

Tim is the CEO of Doc.com, a information search Internet company. A manager comes in saying that he's been trying to get the information services manager to meet with him to discuss a new product, but the IS manager keeps claiming he's too busy. Tim calls the IS manager and asks him to come to his office. The IS manager shows up, Tim tells him to meet with the other manager and do so now. The meeting happens. Tim's power to do this is an example of: A) rational persuasion. B) charisma. C) expert power. D) position power.

C) political activity is present in employee selection, appraisal, and compensation

When it comes to organizational politics and the human resource function, it seems that: A) it is the least political of management functions because of the intense governmental regulation. B) political activity is limited to the training and development function. C) political activity is present in employee selection, appraisal, and compensation. D) organizational political activity is discouraged here except in dealings with upper management.

C) resource-dependence view

When one organizational subunit has control over another because it has more of some valued resource than the other, you see an example of the: A) use of information power by a unit. B) strategic contingencies theory. C) resource-dependence view. D) combination of coercive and expert power.

A) The victim must be a member of the opposite sex

Which of the following is NOT true about sexual harassment? A) The victim must be a member of the opposite sex. B) The harasser can be a non-employee. C) It may occur without economic injury. D) The harasser's conduct must be unwelcome.

B) Harassment will stop if the victim simply ignores it

Which of the following is a myth about sexual harassment? A) Anyone can be sexually harassed, regardless of how they are dressed. B) Harassment will stop if the victim simply ignores it. C) Harassment that is ignored either continues or worsens. D) No means no.

C) Harassment that is ignored either continues or worsens

Which of the following is not a myth about sexual harassment? A) If women would only say no, harassment would stop. B) Harassment will stop if the victim simply ignores it. C) Harassment that is ignored either continues or worsens. D) If women dressed less provocatively, there would be no sexual harassment.

D) Coercive power

Which of the following is not one of the basic types of personal power? A) Expert power B) Referent power C) Rational persuasion D) Coercive power

D) Consultation

Which of the following is one of the most popular social influence tactics used with peers in organizations? A) Coercive B) Ingratiating C) Personal appeal D) Consultation

D) All of the above are true

Which of the following is true about sexual harassment? A) The harasser can be a non-employee. B) It may occur without economic injury. C) The harasser's conduct must be unwelcome. D) All of the above are true.

D) Influence

________ involves the effort to get others (target persons) to behave in some desired fashion. A) Behavior modeling B) Proactive behavior C) Distributive justice D) Influence

C) Expert power

________ is derived from an individual's recognized superior knowledge, skills, or abilities in a certain area. A) Charismatic power B) Legitimate power C) Expert power D) Information power

D) Organizational politics

________ may be considered the "dark side" of organizational power. A) Position power B) Employee empowerment C) Corporate centrality D) Organizational politics

C) Organizational politics

________ refers to unauthorized use of power to enhance or protect one's own interests or interests of the group to which one belongs. A) Social influence B) Referential power C) Organizational politics D) Quid pro quo exchange