Chapter 12 Communication in Organizations Key Concepts

Rite

A dramatic, planned set of activities that brings together aspects of cultural ideology in a single event.

Ritual

A form of regularly occurring communication that members of an organization perceive as a familiar, routine part of organizational life and that communicates a particular value or role definition.

Policy

A formal statement of practice that reflects and upholds an organization's culture.

Structure

An organized relationship and interaction between members of an organization. Structures include roles, rules, policies, and communication networks.

Workplace bullying

Recurring hostile behaviors used by people with greater power against people with lesser power.

Communication network

The links among members of an organization. May be formal (e.g., as specified in an organizational chart) or informal (friendship circles).

Role

The responsibilities and behaviors expected of a person by virtue of his or her position.

Organizational culture

Understandings about identity and codes of thought and action that are shared by the members of an organization.