Chapter 12: Power and Politics MGT 420 GCU

Which of the following describes a form of power arising from alliances with others developed through reciprocity? a) Reciprocal alliances b) Association power c) Internalization d) Constructive resistance e) Social capita Ans: a

a

Which of the following dictate what is to be done in organizations and how work processes are to be coordinated and structured? a) Formal systems b) Informal systems c) Legitimate powers d) Self-interested politics e) Organizational politics Ans: a

a

Which of the following involves sharing power, information, and rewards with employees to make decisions and solve problems in their work? a) Empowerment b) Zero sum game c) Power d) Control e) Formal systems Ans: a

a

Which of the following states that when power imbalances get bad enough, forces are triggered that will rise up and take the power away to restore balances? a) Iron law of responsibility b) Zero sum game c) Legitimate power d) Zone of indifference e) Connection power Ans: a

a

Working around the system to accomplish a task or goal when the normal process or method isn't producing the desired result is known as ______________. a) workarounds b) self-interested politics c) organizational politics d) organizational political climates e) perceptions of organizational politics Ans: a

a

In a department meeting, Jamira engages in a thoughtful dissent aimed at constructively challenging her manager, Shivana, to rethink the decision to close two major client accounts. Jamira is engaging in which of the following? a) Forceful resistance b) Constructive resistance c) Control d) Dysfunctional resistance e) Conformity Ans: b

b

Patterns of activity and relationships that arise in everyday activities as individuals and groups work to get things done are known as a) formal systems. b) informal systems. c) legitimate powers. d) self-interested politics. e) organizational politics. Ans: b

b

When Mary is able to call on her networks both inside and outside the organization for support in getting things done and in meeting her goals, she is utilizing which of these powers? a) Association power b) Connection power c) Referent power d) Information power e) Coercive power Ans: b

b

Which of the following are the sources of power individuals and subunits develop in organizations? a) Lobbying b) Power bases c) Social capital d) Political savvy e) Control Ans: b

b

Which of the following describes a situation in which one person's gain is equal to another person's loss? a) Iron law of responsibility b) Zero sum game c) Legitimate power d) Zone of indifference e) Connection power Ans: b

b

Which of the following means that the individual or the work performed by the subunit cannot be easily replaced? a) Workarounds b) Non-substitutability c) Powerlessness d) Structural holes e) Legitimate power Ans: b

b

Which of the following occurs when individuals accept another's influence because of the positive or negative outcomes tied to it? a) Internalization b) Compliance c) Force d) Conformity e) Identification Ans: b

b

Which type of capital is the knowledge, skills and intellectual assets employees bring to the workplace? a) Political b) Human c) Social d) Power e) Economic Ans: b

b

Which type of power stems from the formal hierarchy or authority vested in a particular role or position? a) Personal b) Position c) Referent d) Information e) Formal Ans: b

b

__________ means that one person or group relies on another person or group to get what they want or need. a) Being reliable b) Dependency c) Independence d) Compliance e) Commitment Ans: b

b

___________ is when men and women of otherwise strong personal integrity and intelligence engage in unethical and selfish behavior in the pinnacle of power because they mistakenly believe they are above the law. a) The Iron law of responsibility b) The Bathsheba syndrome c) Hierarchical thinking d) The zone of indifference e) A structural hole Ans: b

b

A manager who withholds positive outcomes, such as special assignments or bonuses, as a means for controlling the behavior of employees is using which type of power? a) Legitimate power b) Expert power c) Coercive power d) Process power e) Reward power Ans: c

c

All of the following are reasons subordination is a problem EXCEPT: a) Leads employees to defer responsibility. b) Leads employees to not take initiative. c) Leads employees to become more empowered. d) Leads employees to become overly dependent on managers for direction. e) Leads employees to become overly dependent on managers for motivation. Ans: c

c

In the context of self-protection against organizational politics, the methods of redirecting accountability includes all of the following EXCEPT: a) rewriting history. b) blaming the problem on someone or some group that has difficulty defending themselves. c) working to the rules. d) blaming the problem on uncontrollable events. e) escalating commitment to a losing course of action. Ans: c LE

c

Managers derive power from both organizational and individual sources, which are called __________. a) bureaucratic power and individual power b) authority power and indigenous power c) position power and personal power d) statutory power and individual power e) hierarchical power and personal power Ans: c

c

The lack of autonomy and participation is known as a) dysfunctional resistance. b) internalization. c) powerlessness. d) dependence. e) compliance. Ans: c

c

When Kenyatta, a manager in a department store, tells her staff to do something and refers to the fact that she is the boss and therefore they must do as asked, she is trying to use which type of power to influence the other person's behavior? a) Personal power b) Reward power c) Legitimate power d) Coercive power e) Process power Ans: c

c

Which of these is the current or potential resource gained through one's network? a) Technological b) Human c) Social d) Expert e) Economic Ans: c

c

Which type of power arises from influence with a powerful person on whom others depend? a) Connection power b) Referent power c) Association power d) Legitimate power e) Expert power Ans: c

c

_________ is a power made operative against another's will. a) Power b) Control c) Force d) Empowerment e) Constructive resistance Ans: c

c

____________ involves individuals saying no, making excuses, stalling or even arguing against the initiative. a) Compliance b) Conformity c) Resistance d) Force e) Coercion Ans: c

c

____________ is defined as the ability of a person or group to influence or control some aspect of another person or group. a) Control b) Force c) Power d) Commitment e) Skill Ans: c

c

_______________ occurs when an individual accepts influence because the induced behavior is congruent with their value system. a) Conformity b) Identification c) Internalization d) Commitment e) Compliance Ans: c

c

A skill and adroitness at reading political environments and understanding how to influence effectively in these environments is known as a) political power. b) control. c) information power. d) political savvy. e) social capita. Ans: d

d

A term used to recognize that power comes from the ability to influence another in a social relation is called a) force. b) association power. c) information power. d) social power. e) control. Ans: d

d

Developing political savvy involves a combination of skills, including all of the following EXCEPT: a) learning to read the situation. b) increasing self-awareness and awareness of others. c) building relationships. d) approaching conflict in ways that negate others. e) framing messages appropriately so that others will listen. Ans: d

d

Directives falling within the zone of indifference are __________. a) subjected to slight scrutiny b) ignored c) rejected d) obeyed e) subjected to severe scrutiny Ans: d

d

Forms of destructive politics include all of the following EXCEPT: a) illegitimate political activities such as coalition building. b) favoritism-based pay and promotions. c) scapegoating. d) lobbying. e) backstabbing. Ans: d

d

Herbert Kelmen identified three levels of conformity. They are: ___________, ______________, and __________________. a) compliance, instrumental, influence b) influence, motivation, force c) control, dependence, identification d) compliance, identification, internalization e) force, internalization, influence Ans: d

d

Which of the following are the shared perceptions about the political nature of the organization? a) Workarounds b) Self-interested politics c) Organizational politics d) Organizational political climates e) Perceptions of organizational politics Ans: d

d

Which of the following involves a more passive form of non-compliance in which individuals ignore or dismiss the request of the influencing agent? a) Resistance b) Constructive resistance c) Control d) Dysfunctional resistance e) Conformity Ans: d

d

Which of the following occurs when individuals accept an influence attempt out of duty or obligation? a) Identification b) Compliance c) Conformity d) Commitment e) Internalization Ans: d

d

A __________ is the range of authoritative requests to which a subordinate is willing to respond without subjecting the directives to critical evaluation or judgment. a) territory of unconcern b) region of inattention c) region of insensibility d) section of apathy e) zone of indifference Ans: e

e

Ralph makes it a point to always offer help in technical areas in which he is skilled and knowledgeable. His subordinates trust his judgment, and form one of the most productive units in the company. What type of power is Ralph exerting? a) Legitimate power b) Coercive power c) Referent power d) Reward power e) Expert power Ans: e

e

The authority or ability to exercise restraining or dominating influence over someone or something is known as: a) Power b) Authority c) Dependence d) Force e) Control Ans: e

e

The perception that political activities in the organization are self-serving, illegitimate, and harmful to organizational members is called ________________. a) workarounds b) self-interested politics c) organizational politics d) organizational political climates e) perceptions of organizational politics Ans: e

e

The two sources of personal power are __________, and _______________. a) expert; information b) coercive; expert c) reward; process d) legitimate; expert e) expert; referent Ans: e

e

When Abbey offers pay raises, bonuses, special assignments, and compliments as incentives to her subordinates, she is utilizing which of these? a) Legitimate power b) Expert power c) Coercive power d) Referent power e) Reward power Ans: e

e

Which of the following are efforts by organizational members to seek resources and achieve desired goals through informal systems and structures? a) Formal systems b) Informal systems c) Legitimate powers d) Self-interested politics e) Organizational politics Ans: e

e

Which type of power is built through internal networks, external networks, and being central in a network? a) Information b) Social c) Coercive d) Legitimate e) Connection Ans: e

e

______________ occurs when individuals accept an influence attempt because they want to maintain a positive relationship with the person or group making the influence request. a) Compliance b) Conformity c) Internalization d) Commitment e) Identification Ans: e

e