chapter 13

in order, what are the first three steps in BPM?

1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process

_____ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes.

BPM

which of the following offers the highest reward but also the most substantial chance of failure?

Business process redesign

which type of systems development is characterized by bringing end users and information systems specialists together in an interactive session to discuss the system's desgin?

JAD

the process of creating workabble information systems in a very short period of time with some flexibility to adapt as a project evolves is called:

RAD

which of the following statement about RAD is NOT true?

RAD requires that key parts of the development process occur sequentially

a software package evaluation process is often based on a series of detailed questions sent to vendors, called a :

RFP

the idea that the achievement of quality control is an end in itself describes a main concept of:

TQM

to understand and define the contents of data flows and data stores, system builders use:

a data dictionary

a native mobile app is:

a standalone application that does not use a browser

during the _____ stage of system development, systems tests are evaluated by users and reviewed bby management.

acceptance testing

______ development focuses on rapid delivery of working software by breaking a large project into a series of small subprojects that are completed in short periods of time using iteration, continuous feedback and ongoing user development.

agile

in a parallel conversion strategy, the new system:

and the old are run together for a time

in the traditional systems life cycle, end users:

are limited to providing information requirements and reviewing the technical staff's work

the four kinds of structural organizational change enabled by IT, in order from least to most risky, are:

automation, rationalization, redesign, and paradigm shift

a bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. the goal is to gradually improve its effciency over time. the is an example of:

business process redesign

as discussed in the chapter case, Tommy Hilfiger used which of the following to transform its wholesale sales process?

business process redesign

BPM tools help businesses do all of the following EXCEPT:

complete a systems analysis study

which of the following steps in the system development process involves the process of changing from an old system to a new system?

conversion

commerical software packages often include ____ features that allow the software to be modified to meet organizational requirements.

customization

the primary tool for representing a system's component processes and the flow of data between them is the:

data flow diagram

in an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?

degree is a superclass to mathematics and physics

a "responsive design" for mobile applications is a design that responds to a user's:

digital device and screen resolution

which of the following statements abbout outsourcing is NOT true?

domestic outsourcing is much more cost-driven than offshore outsourcing

in automation:

employees are enabled to perform their tasks more efficiently

a prototype is a working version of an information system that serves as the final version.

false

business process redesign involves a radical rethinking of the bbusiness model

false

data flow diagrams are only used to depict higher-level processes.

false

native apps are inexpensive to develop and only one version is required for different mobile operating systems

false

objects are grouped into hierarchies, and hierarchies into classes

false

protyping is less likely than other types of system development to produce a system that fulfils user requirements.

false

six sigma describes the measurement of quality as 60 defeats per million

false

structured methods handle the mdoeling of data better than the modeling of processes.

false

a systems analysis includes a ____ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint.

feasibility study

which of the following shows the most abstract level of design, providing an overview of an entire information system?

high-level structure chart

as a technical project manager, you have decided to propse implementing a prototyping methodology for a small web-based design project. what is the order of steps you will follow in this project?

identify basic requirments, develop the prototype, use the prototype, revise and enhance the prototype

_____ provide(s) a detailed statement of the information needs that a new system must satisfy; identidies who needs what information, and when, where, and how the information is needed.

information requirements

what is the purpose of responsive web design?

it allows one website to serve different platforms, such as tablets, desktops, laptops, and mobile phones.

which of the following statements about objective-oriented development is NOT true?

it is less iterative and incremental than traditional structured devlopement

changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:

maintenance

which of the following is NOT a true statement about native mobile apps?

native apps can only operate if they are connected to the internet

object-oriented development could potentially reduce the time and cost of writing software because:

objects are reusable

what is the most significant barrier to successful business process change?

organizational culture

a ___ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself.

paradigm shift

an upscale restaurant supply business is implementing an information system that will enable it to add same-day home delivery of groceries to consumers. this is an example of:

paradigm shift

which conversion process introduces the system first to a limited portion of the organization?

pilot study strategy

____ describe the transformation occuring within the lowest level of the data flow diagrams.

process specifications

in object-oriented development:

processing logic resides within objects

which of the following statements about objects is NOT true?

programs pass data to procedures which then send a message to the object

which of the following statements about protyping is NOT true?

prototyping is least useful when there is some uncertainty about requirements or design solution

acceptance testing:

provides the final certification that the system is ready to be used in production setting

in the direct cutover conversion strategy, the new system:

replaces the old one on an appointed day

which process develops a detailed description of the functions that a new information system must perform?

requirements analysis

systems design:

shows how the new system will fulfill the information requirements

which of the following is used to show each level of a system's design, its relationship to other levels, and its place in the overall design structure?

structure charts

in what stage of systems development are design specifications created?

systems design

a ____ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis.

systems design document

which of the following statements about systems development is NOT true?

systems development activities must always take place in a defined sequential order

in whihc type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin?

systems life cycle

unit testing:

test each program separately

system testing:

tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned

which of the following is not hidden cost of offshore outsorucing?

the cost of skilled programmers

the oldest method for building information systems is:

the systems life cycle

which of the following statements about the tradtional systems life cycle is NOT true?

the systems life cycle approach is suitable for small desktop systems, which tend to be less structured and more individualized

what is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions?

to take advantage of technical skills the firm does not have

DevOps emphasizes close collaboration between the software developers and IT operational staff

true

DevOps helps developers at Netlix make hundreds of software changes every day.

true

DevOps stands for "development operations"

true

HTML5 can support cross-platform mobile applications

true

a phase approach conversion strategy introduces a new system in stages, either by functions or organizational units.

true

automation is the most common form ofIT-enabled organizational change?

true

cloud computing is a form of outsourcing

true

documentation reveals how well a system works from both a technical standpoint and end-user standpoint.

true

firms generally do not outsource the conception, systems analysis, and design of IT systems to offshore firms

true

many no-code applications have very limited functionality.

true

process improvement requires continual change

true

prototyping is more iterative than the systems design life cycle approach.

true

structured development methods are process-oriented

true

structured methods treat data and processes as logically separate entities.

true

test plans require input from both end users and information systems specialists.

true

the systems life cycle methodology maintains a formal division of labor between end users and information systems specialists

true

which of the following should drive the netire system-bbuilding effort?

user information requirements

which of the following statements about mobile web apps is true?

users access mobile web apps through their mobile device's web browser

which of the following is NOT a feature of agile development?

waterfall approach