Chapter 13: Managing Diversity

Monoculture

A culture that accepts only one way of doing things and one set of values and beliefs, which can cause problems for minority employees is called?

Mentor

A higher-ranking organizational member who is committed to providing upward mobility and support to a protege's professional career

Chief Diversity Officer

A top executive responsible for implementing a firm's diversity efforts

Diversity

All the ways in which people differ is called?

Glass Ceiling

An invisible barrier that exists for women and minorities that limits their upward mobility in organizaitons

Pluralism

An organization that accommodates several subcultures

Employee Affinity Groups

Based on social identity; are organized within companies to focus on concerns of employees from that group

Managing Diversity

Creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized. Key management skill today.

Discrimination

If someone acts out their prejudicial attitudes toward people who are the targets of their prejudice ______ occurs.

- Income - Nationality - Pay level - Work style

Inclusive dimensions of diversity include:

Increase

Managers who cultivate a diversity of thought significantly ________the change of rating a hard-to-replicate competitive advantage.

Must make a conscious effort to

Most organizations _____ shift from a monoculture perspective to one of pluralism.

Diversity of Thought

Provides a broader and deeper base of ideas, opinions, and experiences for problem solving, creativity, and innovation.

Valuing Cultural differences

Recognizing individual differences and see these differences with an appreciative attitude is called?

Stereotype

Rigid, exaggerated, irrational beliefs associated with a particular group of people.

Reduced costs associated with high turnover, absenteeism, and lawsuits

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

Opt-out Trend

Tendency of women and some minorities to never hit the glass ceiling because they voluntarily leave the fast track before getting close to the ceiling.

Older

The average U.S. worker, today, is ____ than ever.

Ethnorelativism

The belief that groups and subcultures are inherently equal

Ethnocentrism

The belief that one's own group and culture are inherently superior to other groups and cultures is called?

Inclusion

The degree o which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated is called?

- Better use of employee talent - Increased understanding of the marketplace - Enhanced breadth of understanding in leadership - Increase quality of team problem solving - Reduced costs associated with high turnover, absenteeism, and lawsuits.

The dividend of diversity include?

Prejudice

The tendency to view people who are different as being deficient.

Inclusive model of diversity

This model includes ALL the ways in which employees differ, including aspect of diversity that can be acquired or changed throughout ones life.

Traditional model of diversity

This model includes inborn differences that are immediately observable....

Unconscious Bias

This occurs when a person is not aware of the bias in his or her favorable and unfavorable assessments, actions, and decisions toward members of specific groups.

- Be assertive and ask for what you want. - Highlight your achievements

To break through the glass ceiling into senior management roles, top executives suggest female and minority managers follow this advance:

- Foreign-born employees - rise of female employees

Two specific issues that illustrate how the environment and the workplace are changed are an increase in____?

- Age - Sexual orientation - physical ability

What are dimensions of the traditional model of diversity?

- Inappropriate/Offensive - Coercion with threat of punishment - Solicitation with promise of reward - Generalized

What are the categories of sexual harassment?

- Enhanced quality of team problem solving. - Better use of employee talent. - Reduced costs associated with high turnover, absenteeism, and lawsuits. - Increased understanding of the marketplace

What are the dividends of workplace diversity?

"The Female Advantage"

When women are favored in leadership roles for demonstrating behaviors and attitudes that help them succeed in the workplace

Hispanic

Which of the following group is expected to grow the most in employment from 2008 to 2018?

????

Which of the following groups has the largest wage gap between genders?

Diversity Training

Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

Generation Y

Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?

Accommodating Special Needs

With most new employees in the late twenties or early thirties, Albertson & Sons Inc. has learned that helping new employees secure home loans has been a valuable service that pays off in the long term. This is an example of what type of diversity initiative or program?

Reverse Mentoring

Younger managers and employees help older workers navigate the challenges they face with new technology

The glass wall

__ serves as invisible barriers to important horizontal movement within the organization.

Opt-out trend

___ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.

Stereotype Threat

_____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.

Cross-race

_____ mentoring relationships sometimes leave both parties uncomfortable.