Chapter 13: Skills for Developing Others

To understand whether performance is acceptable, individuals should seek feedback from which of the following?

A variety of sources using a variety of criteria

Effective delegation includes all of the following except

Allocating blame where it is deserve

Identify a true statement about providing constructive feedback.

An issue related to impressions and evaluative feedback concerns the distinction between job-related feedback and more discretionary feedback.

As part of the third step in the coaching process, leaders must ___.

Build a coaching plan that outlines the actions they will take to support their coachees' development

Which of the following most likely allows leaders to free themselves of time-consuming chores, give followers development opportunities, and increase the number of tasks accomplished by the work group, team, or committee?

Delegation

Which statement about delegation is most likely false?

Delegation is an overused management option that frustrates most followers.

Identify the common reasons for avoiding delegation.

Delegation is risky The job will not be done well Delegation takes too much time

What is the first step of informal coaching?

Establishing a relationship built on mutual trust and respect with a follower

Which type of feedback are followers unlikely to believe?

Feedback that is designed to embarrass them

Which of the following is not true of delegation?

Followers are always happier when their leaders frequently delegate tasks

Which part of the GAPS analysis do career strategies fall under?

Goals

Which of the following is true?

Goals should be attainable and also challenging

Which of the following is not an example of helpful feedback on a draft of a term paper?

Good start, but needs work in a few areas

Which of the following is not likely to promote the achievement of goals?

Having a reputation of being inept or curt

Which type of goal is most likely to lead to higher levels of effort and performance?

I will maintain a B average next year.

Which of the following could be classified as a challenging but achievable goal for most runners?

Improving running times steadily through the season

Match the levels of individual, interpersonal, team, and organizational training with the associated questions.

Individual: What do I bring to and need from the group? Interpersonal: what do you bring to and need from the group? Team: what will we do? Organization: how will we organize and create?

Feedback should be all of the following except which?

Involve inferences about behavior

In the context of leadership, which of the following is part of the third step in the coaching process?

Leaders and coachees either jointly build a plan or have the coachees individually build a plan for the leaders to review

In which part of the GAPS Analysis do you address how others see you?

Perceptions

When giving performance feedback privately to a subordinate, what should a leader most likely emphasize?

Positive behaviors and results

Which of the following statements about feedback is most likely false?

Research shows that subordinates believe their leaders give more feedback than their leaders think they do.

Which of the following is the most important intervention for leaders trying to create a learning environment?

Role-modeling development

Of the following, which is the best time to give feedback?

Soon after the behavior occurs

The best time to provide feedback is

Soon after the behavior occurs

In the context of an organization, match the components of feedback skills with their descriptions.

The knowledge component: concerns knowing when, where, and what feedback is to be given The behavioral component: concerns how feedback is actually delivered The evaluative component: concerns examining whether recipients actually modify their behavior accordingly after receiving it

In the context of leadership, identify the guidelines for individuals giving feedback to be helpful.

They should avoid being emotional They should be clear They should give feedback only about behaviors actually under the other person's control

Which of the following is not a characteristic of good coaches?

They take a hands off approach and let followers find their own way

When is feedback most helpful?

When it is specific and points out behaviors to change.

Capitalizing on a coachable moment should take

about two minutes or less

All of the following are important to setting goals except goals should be

based on bottom-to-top commitment

Which type of feedback is most helpful for a subordinate?

both positive and negative

to acquire. bench strength, employers can

buy or build talent

In the context of the Rocket Model, which of the following is a way team leaders are most likely to build buy-in?

by developing a compelling team vision

What is the first step in effective delegation?

deciding what to delegate

Which of the following is not a reason why delegation is important?

delegation reduces responsibility

Delegation affects the organization in all of the following ways except

delegation shows that subordinates can be manipulated.

In the context of the Rocket Model, a critical first step to building a high-performing team is to

gain alignment on team context.

In the context of the principles of effective delegation, which of the following is the first step of deciding what to delegate?

identifying all the present activities

Which of the following components of feedback concerns knowing what kind of feedback is to be given?

knowledge

In a learning environment

personal development is an ongoing process

Which of the following is best when giving feedback?

providing both positive and negative feedback

The first requirement for a team intervention to be successful is

raising awareness about how teams really work.

When providing feedback

stick to the facts as a general rule

When talking about rationale for training, which level can end in competition and apathy if issues go unresolved?

team

Organizational goals are most likely to be achieved when

there is a commitment from the top and bottom

Which of the following would least likely improve a leader's feedback skills?

Being critical

Which of the following is not one of the three general requirements for successful interventions at the team level?

Interventions should involve subjective data whenever possible

Which of the following is not a reason to be flexible when giving feedback?

Providing feedback right away could allow everyone to forget about the behavior and just move on.

One a coachee's development needs are identified and prioritized by his or her leader, the third step in the coaching process involves

The coachee building development plans to overcome targeted needs

In the context of leadership, what is the primary purpose of feedback?

To provide others with information they can use to change their behavior

Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach

encourage a coachee to focus on his/her development

The most important step in accomplishing a goal is to

state it right from the beginning

Highly effective facilitators leading interventions should

Be able to do all of these Understand real-time team dynamics Help participants link their experiences to the work environment Have an understanding of the business involved

In the context of an organization, which of the following are the characteristics of good feedback?

Descriptive Specific Direct

It is easiest to determine whether which of the following goals has been achieved.

I will lose 10 pounds by March