Chapter 14 Quiz

The first question that leaders ask themselves is usually a. "What needs to be done?" b. "What can and should I do to make a difference?" c. "What are the organization's missions and goals?" d. "Do I pass the mirror test?"

a. "What needs to be done?"

Setting standards and comparing actual performance to the standard is known as a. controlling b. organizing c. planning d. leading

a. controlling

Some important leadership skills in the hospitality work area are a. honor, integrity, and a sense of humor b. taking moderate risks c. not showing excessive enthusiasm d. reading and public speaking

a. honor, integrity, and a sense of humor

Efficiency and effectiveness are most important for a. management to have good results b. housekeeping employees c. controlling d. the kitchen staff e. decisionmaking

a. management to have good results

Managers who start their careers on the front line and work their way up must have the ________ skills they acquired along the way. a. technical b. interpersonal c. conceptual d. communication

a. technical

Long-range strategic goals are determined by a. top management b. midlevel management c. frontline management d. supervisors

a. top management

Leaders possess a mental and physical intensity that causes them to be assertive by showing a. guaranteed outcomes b. control, assuming responsibility c. moderated risks d. performance, regardless of method e. dislike for unexpected events

b. control, assuming responsibility

________ are responsible for short-term planning. a. Top managers b. Midlevel managers c. Frontline managers d. Supervisors

b. Midlevel managers

________ leadership involves charisma, individual consideration, and intellectual stimulation. a. Transactional b. Transformational c. Charismatic d. Traditional

b. Transformational

Managers with ________ skills have the ability to communicate with a wide range of employees. a. conceptual b. interpersonal c. technical d. functional

b. interpersonal

The difference between leadership and management is that a. leaders control risks and people b. managers coordinate efforts c. managers provide a vision d. leaders work outside the system e. leadership is a formal process

b. managers coordinate efforts

A key skill for a successful manager is a. to always rise from the ranks b. the ability to be a team player and work with others c. to know the owner's needs and wants d. to do every job better than their employees e. to be a computer expert

b. the ability to be a team player and work with others

Which of the following is NOT an identifiable practice common to leaders? a. Challenging the process b. Inspiring a shared vision c. Creating a model d. Encouraging the heart

c. Creating a model

________ manage the work of line employees. a. Top managers b. Midlevel managers c. Frontline managers d. Executives

c. Frontline managers

Dr. Martin Luther King, Jr. was an example of what specific type of leadership? a. Incentive b. Transactional c. Transformational d. Peer-led e. Experienced

c. Transformational

Great leaders a. are the individuals who have been on the job the longest and have the most experience b. are hired at entry levels c. are motivated and grow into their roles d. must be highly educated and aggressive to get the job done

c. are motivated and grow into their roles

The three management skill areas are a. bookkeeping, office management, and scheduling b. planning, hiring, and housekeeping c. conceptual, interpersonal, and technical d. knowing the company, profit making, and investing e. services, knowledge of guests, and building maintenance

c. conceptual, interpersonal, and technical

Performing ceremonial duties is part of the ________ role of leaders. a. liaison b. negotiator c. figurehead d. communicator

c. figurehead

Looking at the past and using that information to predict the future is known as a. planning b. motivating c. forecasting d. organizing

c. forecasting

Courage, endurance, integrity, and judgment are all traits common to a. managers b. supervisors c. leaders d. CEOs

c. leaders

Keeping morale high and managing conflict is part of the ________ function. a. planning b. organizing c. motivating d. controlling

c. motivating

_____________ is the set of moral principles and values that people use to answer questions about right and wrong. a. Codes b. Beliefs c. Values d. Ethics

d. Ethics

The ability to view a corporation as a complete entity is a(n) ________ skill. a. technical b. interpersonal c. communication d. conceptual

d. conceptual

Some of the important characteristics for good leadership are a. neatness and appearance b. ability to give unquestioned orders c. dependence on others to give you answers d. integrity, judgment, and dependability e. using ideas from your peers

d. integrity, judgment, and dependability

Decision making, communicating, and controlling are key functions of a a. leader b. supervisor c. CEO d. manager

d. manager

Management is defined as a. the authority to control the work process b. the ability to lead a group of workers c. the control of a work situation d. the process of coordinating work activities

d. the process of coordinating work activities

The ________ model outlines the coming together of a leader, the followers, and the situation. a. charismatic leader b. traditional leader c. transformational leader d. transactional leader

d. transactional leader

Which of the following is NOT a distinction of management? a. Work in the system b. Control risks c. Enforce organizational rules d. Coordinate effort e. Create opportunities

e. Create opportunities

Management is simply what managers do to a. pay bills and do office work b. answer the phone and make reservations c. plan, organize, and control the business d. schedule employees e. research the market

c. plan, organize, and control the business

Setting goals and creating objectives to achieve those goals is the process of a. organizing b. controlling c. planning d. forecasting

c. planning

Leadership can be identified as a. someone who has followers b. achieving a goal c. showing transactional or transformational traits d. always giving rewards e. acting out theories

c. showing transactional or transformational traits