Chapter 14 : Troubleshooting Windows

Use Task Manager. // Use the taskkill command.

An application is frozen and you cannot close its application window. What is the first thing you should do to end the process? Second thing?

Update network settings

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem?

Open Task Manager and end the process associated with the application.

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?

Memory is faulty; run Memory Diagnostics.

A customer reports that his recently purchased computer does not consistently run his old applications. Application errors occur intermittently, and data files get corrupted. He has tried uninstalling and reinstalling the apps, and the problems persist. As you troubleshoot the problem, you reboot the system and get a BSOD error. The customer tells you the BSOD has occasionally appeared. Which subsystem is most likely causing the problem? What is the next best step?

System Restore is turned off.

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue?

mdsched.exe

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool?

Use the tasklist utility to locate the PID for the explorer.exe process.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?

The operating system or driver is causing the issue.

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue?

Services Console

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?

Use the Performance tab of Task Manager to observe database software activity.

A user complains that her computer is performing slowly. She tells you the problem started about a week ago when new database software was installed. The software runs in the background to update a database synced between the user's workstation and database server. Which is the best tool or method to use to determine if the new software is hogging computer resources?

The user must open the command-line interface using Run as administrator.

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following best describes the reason for this issue?

Ask the user when the problem first started.

A user tells you that Microsoft Word gives errors when saving a file. What should you do next?

Resolution

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?

Details

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

Use Task Manager to disable the program. // Use System Configuration to disable the program.

Using Task Manager, you discover an unwanted program that is launched at startup. Of the items listed below, which ones would not be an appropriate solution to the problem?

Search the web on the error message to better understand the problem. // Use Task Manager to identify the startup process.

When Windows first starts and the user signs in, a message about a missing DLL appears. Which tool or method should you use first to solve the problem? Second?

Check the C:\Users\Belinda Lim\Documents folder. // Use the chkdsk command.

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in File Explorer and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem? Second?

Run System Configuration to see what processes are started.

When cleaning up the startup process, which of these should you do first?

Disable superfetch to improve performance.

When trying to improve performance of a slow system, you notice in Task Manager that the superfetch service is using a high percentage of CPU time. What is your next best step?

Users

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

Performance Monitor

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

Verify the SOHO router is powered on and the port LEDs indicate connectivity. // Verify the network cable between the computer and router is connected and not damaged.

Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select Two)

It depends on the version of Windows installed.

You are having difficulty uninstalling freeware a user accidentally installed while surfing the web. You look online and see the software is designed to work in an x86-based version of Windows. In which folder should you expect to find the program files for the software?

Mdsched.exe

You are troubleshooting an application problem and want to eliminate faulty memory as a source of the problem. Which command do you use?

Ask a knowledgeable coworker for help.

You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do?

Create the console on one computer and copy the .msc file to the other nine.

You need to install a customized console on 10 computers. What is the best way to do that?