Chapter 15 MGMT

During the speaker's presentation, Angelina took detailed notes and tried to concentrate on the main points of the presentation. What listening style did Angela display?

Discerning style

Using video and audio links along with computers, either regular equipment or with telepresence technology, to enable people located at different locations to see, hear, and talk with one another is known as ____

videoconferencing

____ involves using video and audio links along with computers to enable people located at different locations to see, hear, and talk with one another

videoconferencing

Management by ___ around helps to reduce the problems of distortion that inevitably occur with formal communication flowing up a hierarchy

wandering

The key to protecting yourself against online security threats is _____

prevention

Gina was frustrated when her credit card company sold its customer list to a telemarketing firm. She was not happy that her personal information was released and felt it violated her ____

privacy

The right of people not to reveal information about themselves is called _____

privacy

In the communication process, the person for whom the message is intended is the ____

receiver

A lean medium is more effective with ____ situations.

routine

Collin decided to use Facebook to announce the new product his company is introducing. Facebook is an example of ____ media

social

Mobile and Internet-based technologies that are used to generate interactive dialog with members of a network are know as ____

social media

Barb works for an accounting firm. She works out of her home and communicates with her boss via email and phone. Barb's job is an example of _____

telecommuting

High-definition video conferences that simulate face-to-face meetings between users through the use of multiple cameras and high-definition video screens is referred to as ____

telepresence technology

The three rules of effective speech are ______, say it, and tell them what you said

tell them what you're going to say

An email, a handwritten notice, or a voicemail are all examples of ____ in the communication process

the medium

The 88 million people born between 1977 and 1997, called Millennials, have also been dubbed the "Always-On" generation because ____

they are accustomed to spending 8 hours a day looking at screens

Communication from an employee to her boss is an example of _____ communication

upward

A manager sends a memo to his department advising them of a new company policy. This is an example of ____ communication

vertical

___ communication channels do not follow the chain of command and develop outside the formal structure of the organization

informal

___ occurs when people restate, in their own words, what they have heard or read.

paraphrasing

According to Phil Theibert, what are the three rules of effective speech?

- Tell them what you are going to say - Say it - Tell them what you said

Which of the following are types of informal communication channels?

- The office grapevine - Management by wandering around

Identify the disadvantages brought about by the digital age

- cell phone abuse - loss of security - lack of privacy - too many emails

Which of the following are disadvantages of communicating via email?

- emotions may be miscommunicated - the use of other forms of communication tends to decrease - it leads to coworkers feeling less connected

When laying out your ideas in writing, which of the following strategies should you use?

- list ideas from negative to positive - list ideas from most important to lease important - list ideas from least controversial to most controversial

Identify strategies of effective listening

- use nonverbal cues to demonstrate interest - focus on the speaker - ask questions to make sure you understand

Rank the following media in terms of media richness, placing the medium with the least richness at the top and the medium with the greatest richness at the bottom

1. Newsletter 2. Text message 3. Phone Call 4. Video conference 5. Face-to-face meeting

The importance of communication can be seen in research evidence showing that managers may spend upward of ____ of their time in a typical workday communicating

81%

Listening for amusement or pleasure

Appreciative style

Trying to determine the rationale of the speaker's argument

Comprehensive style

Focusing on speaker's feelings

Empathic style

During a classroom debate, you find yourself formulating challengers to a classmate's points and interrupt her several times. What type of listening style are you demonstrating?

Evaluative style

Tamika emails a supplier, asking for a price on a product

External communication

T/F: Writing is not important for a career in management because managers have administrative assistants who edit and correct their business correspondence

False

_____ communication channels are those that follow the chain of command and are recognized as official

Formal

Suzie sends an email to a coworker, asking if she could cover her shift

Horizontal communication

During which step in the top-down reading process does the reader look for the essence of the material in a paragraph? This is similar to the survey step in the SQ3R process

Skim for main ideas

Sarah emails Joyce to tell her about her new project opportunity. What is Joyce's role in the communication process?

Receiver

Sarah emails Joyce to let her know about a job opening. What is Sarah's role in the communication process?

Sender

T/F: The grapevine is the unofficial system of the informal organization, faster than formal channels, about 75% accurate, and used by employees to acquire the majority of their on the job information.

True

Anne submits her vacation request to her boss

Vertical communication

The process of actively decoding and interpreting verbal messages is known as ____ listening

active

Teleworking has been adopted to replace the term tellecommuting because it represents the idea of working from ___

anywhere

The transfer of information and understanding from one person to another is known as _____

communication

Interpreting and trying to make sense of the message is called ___

decoding

The chancellor of a university sent a memo to the faculty, advising them that the governor would be speaking at the university and encouraging them to attend. This is an example of ____ communication.

downward

____ communication flows from a higher level to a lower level in the organization, as when a manager communicates with his or her subordinates.

downward

An _____ communicator transmits his/her message accurately in the least time.

efficient

Translating a message into understandable symbols or language for transmission is known as _____

encoding

Formal communication is of three types: vertical, horizontal, and ____

external

Jamal calls a supplier to check on the delivery status of an order. This is an example of ____ communication

external

___ communication flows between people inside and outside the organization

external

The expression of the receiver's reaction to the sender's message is known as ___

feedback

The term ___ describes when the receiver expresses his or her reaction to the sender's message

feedback

Jackson sends a memo to his staff announcing a project review meeting to be held the next day. This is an example of ____ communication

formal

Communication that flows within and between work units is known as ____ communication

horizontal

Thieves hijack your name and identity and use your good credit rating to obtain cash or make purchases. This is known as

identity theft

Nanci needs to let Morgan know that the production line will be down until tomorrow and the items she needs to ship to the customer won't be ready on time. The information Nanci wants to share is called the ____

message

Mike repeatedly checks his email and sends several texts during a presentation by the division manager. This is an example of ____

multicommunicating

The use of technology to participate in several interactions at the same time is referred to as _____

multicommunicating

The biggest problem most people have with public speaking is controlling their ____

nerves

During the professor's lecture, Jake was distracted by a classmate's coughing. This distraction is an example of ____ in the communication process.

noise

A rich medium is more effective with ____ situations

nonroutine

One of the dangers of using a rich medium for routine matters is information _____, in which the receiver gets more information than necessary

overloading