Chapter 16 Assignment

Based on the meeting between Carlos, Rita and Juan, which of the following forces for change seems to be involved?

Managerial behavior and decisions

Imagine that the emergency department is expanding to help alleviate the problems associated with overcrowding. Which target of organizational change does this represent?

Organizational arrangements

From the perspective of Dr. Zane, what is the main problem at the University of Colorado Hospital's Emergency Department?

Poor organizational performance

Which of the following is a cause of the problems at Best Buy?

Poor relationships with manufacturers and vendors

__________ are perceptions of whether a stressor is irrelevant, positive, or negative.

Primary appraisals

Imagine you are a consultant to CEO Joly and you recommend that he introduce practices that are completely new to the entire personal electronics industry. What type of organizational change does this reflect?

Radically innovative

The market forces associated with Best Buy's competitors, such as Circuit City, CompUSA and Radio Shack going out of business are examples of what area of the organizing framework?

Situation factors inputs

Some of the issues Rita and Juan bring up include interpersonal interactions with their supervisors. Based on the systems model of change, which element of change should Carlos predominantly target to alleviate these issues?

Social factors

The transition to an ERP system was clearly very stressful at H&B. This stress was likely related to which of the following types of potential stressors in an organization?

Technology and job demands

The change in Uber's logo is an example of

an output.

By doing attitude surveys of all staff, Cue Manufacturing shows management that moral is quite low and, as a result, the risk to safety is quite high. Management knows they have to take action. They decide to modify employee shift hours and breaks. Once employees and managers begin to see how these actions are benefiting them, the company and those around them, they will begin to participate more fully in the transition. This occurs during the ________ stage of the Lewin model.

change

XYZ, Inc., makes consumer products such as shampoo, conditioner, deodorant, and toothpaste. Recently, market research conducted at a university revealed that consumer tastes have changed, and consumers now want their products to come in pastel colors. Currently, XYZ's products all follow a deep blue packaging scheme. What source of change is this?

changing customer preferences

Tony has a full courseload and a full-time job. He has tried everything he can think of to help him deal with his stress, but nothing has worked. He plans to go see a counselor next week. What method relies on therapeutic intervention?

cognitive restructuring

The stages of OD are, in order,

diagnosis, intervention, evaluation, and feedback.

Harold's boss has just told him that he will be moved to a new office in order to allow space for a new copier for the office. Harold is very unhappy with the prospect of having to pack up all his things and then reorganize them in his new area. He also is having trouble understanding why the new copier has to be in his space, instead of someone else's. How would you describe the most likely cause of Harold's resistance?

dispositional resistance

The advantage of _________ as a means of overcoming change is that once persuaded, people will often help with the implementation of the change.

education and communication

Alex managers a team of several professionals. He is cognizant that he needs to be aware of how stress might present in his workforce. Alex should be on the lookout for

employees that experience headaches, back discomfort, and migraines.

Based on his comments in the video, it appears that John Hillerich uses _____ to overcome employees' potential resistance to change.

facilitation

Gina is very serious about her budget. As a new manager, she wants to make sure that she is a good steward of her employees, knowing that stress can cause her division to miss their bottom line at the end of the year. When Gina is considering the physiological implications for her workforce, which of the following is she not considering?

family leave

Linda has never worked as a manager before, but she was just promoted to a directorial position at her firm. She just had her first conversation with HR to strategize around how she can both reward her employees and also combat the negative effects of stress for her team. She is considering offering benefits in the form of _________ and __________ in order to keep her team positive and productive.

flexible scheduling; leisure time

When Mr. Brown, the new CEO of XYZ Department Stores, took over, his first action was to get rid of the organization's existing marketing strategy, which was heavily based on couponing. He replaced it with a strategy of low prices every day, a policy with which some of its competitors were having much success. This was a(n) ________ change.

innovative

The business department at WhatsUp University is planning to split into two departments, one for accounting and finance and another for marketing and management. As a result, the present department chair, Professor Bland, will lose his full-time release from teaching and also share his position on the dean's council with whoever the other department chair will be. He is against the change, stating that it will cause many problems. How would you describe the most likely cause of Dr. Bland's resistance?

loss of status

Elements of change consists of all but

methods.

The _______ for Mortimer, Inc. is "We build the world's best mousetraps."

mission statement

Barbara is managing two franchises and is a single mother of three children. Which stress-reduction technique would Barbara find inexpensive and easy to use?

muscle relaxation

Claire is working 24/7 to meet a deadline. She often uses _________, a method for stress reduction that involves slow, deep breathing.

muscle relaxation

Nola graduated from her MBA program last year and took on a high-paying position as a consultant-in-training at McCrabree Consulting. She often works 60-80 hours per week, and mostly her assignments are in cities across the country; she rarely stays home for more than two days at a time. This is all part of the way consulting operates, as she was told by the people who ran the firm's orientation session. In fact, at that session, the facilitator brought in consultants who had worked at the firm for several years who stressed that the firm believes in pushing employees to the limit. Nola is definitely feeling the stress! What would you characterize as the level of her stressors?

organizational

Inputs are most effected by what part of the system?

outputs

In the video, John Hillerich (CEO of H&B) talks about his employees' level of motivation which, according to the systems model of change, is part of the _____ target element of change.

people

The recommended way to look at resistance to change is to view it as caused by

recipient characteristics, change agent characteristics, and the relationship between the change agent and the recipient.

Meghan is a little stressed over an assignment. She just can't seem to identify an easy way to get this work done, but she's not one to give up. Finally, she says: "If this way fails, I can always try another method." This indicates a positive

secondary appraisal.

Able, Baker, and Charlie, Ltd., is an accounting partnership. The Internal Revenue Service has implemented new procedures for filing taxes beginning next year. What kind of change does this represent?

social and political pressures

A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results.

strategic plan

The __________ includes inputs, strategic plans, target elements of change, and outputs. It is a very practical approach that can diagnose what to change and how to evaluate the success of a change effort.

systems model of change

The Systems Viewpoint on how change works advocates ______________ when implementing change.

taking the independence of the different parts into consideration

Negotiation & agreement

Advantages- Avoid Disadvantages- Alert

Participation & involvement

Advantages- Committed Disadvantages- Design

Education & communication

Advantages- Help Disadvantages- Time

Facilitation & support

Advantages- No other Disadvantages- Expensive

Manipulation & co-optation

Advantages- Quick Disadvantages- Future

Explicit & implicit coercion

Advantages- Speedy Disadvantages- Risk

Which of the following is not a potential cause of the problems in the minicase?

Awful patient satisfaction scores

Based on a model of occupational stress, which outcomes are Rita and Juan exhibiting by threatening to leave the organization?

Behavioral

________ is a stress-reduction technique that uses electronic monitors to train people to detect muscular tension.

Biofeedback

Which of the following external forces of change motivated change at H&B?

Changing customer preferences

From the perspective of CEO Hubert Joly, which of the following is not a serious problem at Best Buy?

Decision making is bureaucratic

If the type of customers that shopped at Best Buy were to evolve over time, this would put pressure on the organization to change. What type of change would this most closely align to?

Demographic characteristics

Rita and Juan claimed that Carlos did not "get to them in time" before they decided the issues were insurmountable. Based on organizational development theory, Rita and Juan would most likely agree that Carlos failed at which step of the process?

Diagnosis

An example of a Strategic Plan is

Domino's broadening their menu to include pasta, sandwiches and salads.

Kotter recommends eight steps for leading change. During their discussion of what drove their decision to change over to an ERP system, the two executives describe which of these during the video?

Establish a sense of urgency

Ideally, which strategy for overcoming resistance to change should Carlos pursue, when it comes to Rita and Juan?

Facilitation and support

_________ is(are) an example of social and political pressures for change.

Impact of climate change