Chapter 16 Quiz

Which stage of socialization begins on the day an employee starts work? A. Adaptation and understanding B. Selection C. Encounter D. Anticipatory E. Attrition

Encounter

You have recently been hired by TellMe, Inc. Today is your first day. You can be described at which stage of the socialization process? A. Anticipatory B. Selection C. Adaptation and understanding D. Attrition E. Encounter

Encounter

Which of the following is an advantage of a strong culture? A. It makes adapting to the environment less difficult. B. It attracts and retains similar kinds of employees. C. It can be "too much of a good thing" if it creates extreme behaviors. D. It makes merging with another organization more simple. E. It allows employees to identify themselves with the organization.

It allows employees to identify themselves with the organization.

Which of the following is a disadvantage of a strong culture? A. It differentiates the organization from others. B. It facilitates the desired behaviors among employees. C. It allows employees to identify themselves in the organization. D. It attracts and retains similar kinds of employees. E. It creates stability within the organization.

It attracts and retains similar kinds of employees.

Rosy, Molly, Lily, and Cathy are four friends working at four different organizations. In Molly's firm, employees are both distant and disconnected from one another, whereas in Lily's company, it is quite the opposite—employees are friendly, and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly, but they think differently and do their own thing. Cathy's firm can be described as having which culture type? A. Fragmented B. Networked C. Mercenary D. Communal E. Complex

Networked

Which of the following is not one of the most frequently addressed dimensions in most socialization efforts? A. History B. Goals and values C. Policies D. Language E. Politics

Policies

Which of the following culture types reduces treatment errors in medical settings? A. Communal culture B. Creativity culture C. Safety culture D. Diversity culture E. Service culture

Safety culture

Which of the following is a process that begins before an employee starts work and does not end until an employee leaves the organization? A. Socialization B. Mentoring C. Encountering D. Anticipating E. Orienting

Socialization

Which of the following statements is false? A. Countercultures can sometimes serve a useful purpose for an organization. B. In a high consensus culture, employees agree about the way things are supposed to happen. C. Strong cultures are always good for the organization. D. In a high intensity culture, employees' behaviors are consistent with expectations. E. Subcultures are more likely to exist in large organizations than in small firms.

Strong cultures are always good for the organization.

During which stage of socialization do newcomers come to learn the content areas of socialization and internalize the norms and expected behaviors of the organization? A. Understanding and adaptation B. Encounter C. Attrition D. Anticipatory E. Selection

Understanding and adaptation

At the annual holiday party, ABC Airlines gives awards to employees to recognize examples of "going above and beyond" to serve customers. Almost all the employees who possibly can, attend. This is an example of: A. a symbol. B. a ceremony. C. a story. D. an unobservable artifact.

a ceremony.

A manager at a company where everyone always wore a dark suit and white shirt ran out of white shirts one day and decided to wear a very light blue shirt to work. Coworkers stared, pointed at him, and commented so negatively to him that at noon, he went out and bought a new white shirt and changed before going back to the office. This situation is indicative of ______. A. a counterculture B. bullying C. a weak culture D. a strong culture E. lack of self-confidence

a strong culture

Laura, currently employed at Regent International, is looking for a new job. In the process of doing so, she comes across the website of Global Vision and finds that the values and culture of the company match with her own personal values. She also learns about the various activities that take place in Global Vision on a yearly basis and its various achievements. From this example, it is clear that Laura is in the _____ stage of the socialization process. A. attrition B. understanding C. anticipatory D. encounter E. adaptation

anticipatory

ASA in the "ASA framework," a process that can help keep culture of the organization strong, stands for: A. assertion-supplementation-apprehension. B. attribution-submission-anticipation. C. attrition-selection-attraction. D. anticipation-socialization-articulation. E. attraction-selection-attrition.

attraction-selection-attrition.

Lily, Molly, Rosy, and Cathy are four friends working at four different organizations. In Molly's firm, employees are both distant and disconnected from one another, whereas in Lily's company, it is quite the opposite—employees are friendly, and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly, but they think differently and do their own thing. Lily's firm can be described as having a(n) _____ culture. A. mercenary B. fragmented C. networked D. individualistic E. communal

communal

At NoFrills Corporation, employees are distant and disconnected from one another. Based on this, the organizational culture at NoFrills can be described as: A. fragmented. B. mercenary. C. collective. D. networked. E. communal.

fragmented

In organizations with mercenary cultures, we tend to find _____ sociability and _____ solidarity. A. high; moderate B. moderate; moderate C. low; high D. high; low E. moderate; low

low; high

The physical layout of workspaces, dress codes, and the level of technology used are all examples of _____ that are represented by the organization's culture. A. subcultures B. observable artifacts C. basic underlying assumptions D. espoused values E. mnemonics

observable artifacts

Having recently started his job at 7 Days Supermarket, Peter was heard making a comment that "Working at 7 Days Supermarket was not nearly what I expected it to be." This is an example of _____ that occurs in the _____ stage of the socialization process. A. reality shock; encounter B. reverse adaptation; understanding C. culture shock; anticipatory D. counterculture; encounter E. reverse adaptation; attrition

reality shock; encounter

At Verve Inc., Marie has been the department manager for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress; share stories of success and failure; and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone—including Marie—is in one open room. Marie has created a skull with a victory flag on its forehead as her department's corporate logo representing the "victory or die trying" motto for her group. The group has succeeded in achieving some exceptional results in the past two years. Marie's logo can be described as a(n): A. ritual. B. espoused value. C. ceremony. D. story. E. symbol.

symbol