Chapter 2 Assignment
What is the most important problem from Melissa Mayer's perspective?
Accounting/financial performance
Met expectations
Alignment: Satisfaction results when the expectations of the individual are met.
Tradition
Bob was brought up to respect and accept the customs and ideas provided by traditional culture or religion.
_____ is defined by order, self-restriction, preservation of the past, and resistance to change.
Conservation
Need fulfillment
Desires: Satisfaction is determined by the extent to which the characteristics of the job allow an individual to meet his or her desires and requirements.
Attitude Toward The Behavior
Evaluation
Hedonism
Even though she is successful, Sonia's real pleasure is attaining personal gratification and enjoying life.
Perceived Behavioral Control
Experience
Abundant stressors
Factors that decrease employee engagement
Depleting organizational climate
Factors that decrease employee engagement
Negative relationships with management
Factors that decrease employee engagement
Supportive leadership
Factors that increase employee engagement
Timely feedback
Factors that increase employee engagement
Work variety
Factors that increase employee engagement
Conformity
For Andrea it is important to act in a way that will not upset or harm others and will not violate social norms.
Benevolence
For Diego it is important to safeguard the welfare of the people he sees frequently.
Power
For Nancy is it important to exhibit social status and prestige and to have control over people and resources.
Which of the following is an example of counterproductive work behavior?
Gossiping about a new manager's salary.
___________ are the key links between ___________ in Ajzen's Theory of Planned Behavior.
Intentions; attitudes and planned behavior
Which of the following is NOT a cause of employees' engagement?
Market conditions
Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ________ is likely to create positive impressions among Elaine's colleagues and manager.
OCB
Self-direction
One of the things Kathy likes about her current situation is that it allows independent thought and lets her choose her own goals.
Which of the following do you think has the most negative effect on Yahoo! employee engagement?
Organizational climate
______ is the extent to which an individual identifies with an organization and commits to its goals.
Organizational commitment
Customer satisfaction
Outcomes of employee engagement
Job performance
Outcomes of employee engagement
Productivity
Outcomes of employee engagement
Angela works for a company that does not provide good health benefits or career opportunities
POS
Value attainment
Perception: Satisfaction results from the perception that a job allows for fulfillment of an individual's important work ideals.
You value achievement and your employer rewards people for accomplishing goals, so you are very committed to the company. _____ fit is the consistency between personal and company values.
Person-culture
Which of Schwartz's values most reflects the behavior of Yahoo!'s leadership team?
Power
Discretionary individual behavior that promotes the effective functioning of the organization is called organizational citizenship behavior. ______ is an example of OCB.
Respecting the spirit as well as the letter of housekeeping rules
Which of the following is not a suggestion for managers who want to reduce voluntary turnover?
Reward all employees equally
Stimulation
Rick feels that he needs excitement, novelty, and challenge in life to be truly happy.
Achievement
Sam finds personal success through demonstrating competence according to established social standards.
Subjective Norm
Social
Security
Sue needs the harmony and stability of personal relationships to feel comfortable.
Universalism
Tammy places special importance on understanding and tolerance and on protecting the welfare of all people.
Dispositional/genetic components
Traits: Satisfaction is partly a function of stable personal traits.
Equity
Treatment: Satisfaction is a function of how fairly individuals are treated at work.
______ are abstract ideals that guide one's thinking and behavior across all situations.
Values
Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the ______ component of her attitude. She is neutral toward people smoking in restaurants.
affective
The president of American Systems announces that all employees will be going on a trip to San Francisco. Some employees like the idea and some don't. According to the _________ component of attitudes, these evaluations reflect the feelings of the employees.
affective
When Alexandra answered her cell phone during the meeting, Susan obviously felt annoyed. Susan's feelings about being on one's cell phone during a meeting with your boss reflects which component of attitudes?
affective
Decision makers at Herman Miller likely experienced ______ when debating whether to use PVC to save money or to use a more environmentally sustainable alternative.
cognitive dissonance
_________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.
cognitive dissonance
Samuel values his tradition and conformity. Not surprisingly, family time is very important to him. His employer, Stillman & Sons, expects him to work on holidays. Stillman & Sons and Samuel do not share the values of
conservation.
Alexandra's behavior toward her boss, Susan, is most closely related to which of the following?
counterproductive work behavior
In some cases, coworkers or friends remain satisfied in situations where others always seem dissatisfied. This is a reflection of the _____ model.
dispositional/genetic
Luis has just learned that Brian, who has less experience and who does less work, receives a higher salary. Since learning this, Luis has been very unhappy and has started to look for another job. What model of job satisfaction best explains Luis's reactions?
equity
The idea underlying the __________ model is that satisfaction is tied to how fairly an individual is treated at work.
equity
Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the _____ model.
equity
As demonstrated by research, ___________ is positively related to organizational citizenship behavior.
higher performance ratings and lower organizational costs
Yahoo's decision to revoke telecommuting has created
higher withdrawal cognitions.
Low job satisfaction and low employee engagement can lead to
low task performance.
Alexandra does not believe what employees want for themselves personally from the job is relevant to her discussion with her boss. Which model of job satisfaction is Alexandra not taking seriously?
need fulfillment
Based on the meeting, which of the following would you recommend Susan do to improve Alexandra's engagement?
provide her with more meaningful work to do
During the conversation, and based on what you learned about Schwart'z value theory, it became evident that Alexandra values ______ while her boss values ______.
self-enhancement; self-transcendence
Carla will graduate from her business program next month. She is happiest in jobs where she doesn't know what will be waiting for her when she gets to work, and she excels at problem solving. Carla needs a career that involves
stimulation.
The self-transcendence part of Schwartz's model is composed of
universalism and benevolence.
CEO Michael Crooke describes how Patagonia and its employees promote the welfare of people and of nature. According to Schwartz's theory of personal values, this is consistent with the value of
universalism.
Herman Miller's choice not to use PVC would be an example of a value called
universalism.
A situation that results in extended conflict with company and employee values—which could have occurred at Herman Miller had the company chosen to use PVC—can lead some employees to experience ______ as a result of perceived stress.
withdrawal cognitions
