Chapter 2 Quiz and Practice Quiz

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? A) MIS B) TPS C) DSS D) KMS E) RPS

C) DSS

Which of the following statements about collaboration is not true? A) In business, a collaboration can last as little as a few minutes. B) Business collaboration relies on the formation of teams that are assigned a specific task or goal. C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure. D) One business benefit of collaboration is improved innovation. E) Businesses need special systems for collaboration.

C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? A) DSS B) KWS C) TPS D) MIS E) BIS

C) TPS

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? A) TPS B) TPS with DSS capabilities C) TPS with MIS capabilities D) TPS with ESS capabilities E) DSS with MIS capabilities

C) TPS with MIS capabilities

Which of the following is a routine question that might be answered by an MIS system? A) Creating a new product B) Estimating the effect of changing costs of supplies C) Calculating the best trucking routes for product delivery D) Compare planned to actual sales for each quarter E) Forecasting new industry trends

D) Compare planned to actual sales for each quarter

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system? A) MIS B) TPS C) ESS D) DSS E) KMS

D) DSS

Which of the following statements is not true? A) The number of information system employees is expected to grow by 13 percent through 2026. B) Between 2019 and 2026, IS/MIS will add about 550,000 jobs. C) The number of computer programmers is expected to decline by 7 percent through 2026. D) In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT. E) The growth of online software services and cloud computing is impacting the job prospects for computer programmers.

D) In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT.

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? A) Synchronous/colocated B) Same time/remote C) Different time/remote D) Remote/colocated E) Same time/same place

D) Remote/colocated

All of the following job categories are expected to grow over the next eight years except: A) computer support specialists. B) software developers. C) systems analysts. D) computer programmers. E) database administrators.

D) computer programmers.

An information systems manager: A) writes software instructions for computers. B) acts as liaison between the information systems group and the rest of the organization. C) translates business problems into information requirements. D) manages data entry staff. E) oversees the company's security policy.

D) manages data entry staff.

The ________ function is responsible for making sure customers are aware of the company's products. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing E) distribution and logistics

D) sales and marketing

The term management information systems refers to a specific category of information systems serving: A) integrated data processing throughout the firm. B) transaction process reporting. C) employees with online access to historical records. D) the information technology function. E) middle management functions.

E) middle management functions.

A DSS is most commonly used by the executive management level of an organization. True or False?

False

The information security analyst job category is among the slower growing IS/MIS occupations. True or False?

False

The network and system administrator job category is among the fastest growing IS/MIS occupations. True or False?

False

(See above flashcard) A) An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed B) A CRM, to maintain easily accessible customer records to minimize the time spent looking for client data C) A KMS, for minimizing redundant work on similar clients D) A marketing system, for improving sales levels E) A TPS, to help manage all daily activities and transactions

A) An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin? (See next flashcard)

A) An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? A) CRM B) Enterprise system C) Extranet D) Intranet E) MIS

C) Extranet

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? A) TPS B) An extranet C) KMS D) CRM E) MIS

C) KMS

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why? A) ESS B) TPS C) MIS D) DSS E) CRM

C) MIS

Producing a bill of materials is a business process in which of the following functional areas? A) Finance and accounting B) Human resources C) Manufacturing and production D) Research and development E) Sales and marketing

C) Manufacturing and production

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies. True or False?

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources. True or False?

False

Operational managers use ESS primarily to solve specific problems. True or False?

False

A TPS is an information system that keeps track of all of the daily routine transactions of a business. True or False?

True

A key word in social business is "conversations." True or False?

True

A web interface used to present integrated personalized business content to users is called a portal. True or False?

True

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. True or False?

True

For nonroutine decision making, managers rely on decision support systems. True or False?

True

Global firms can collaborate from different locations at the same time using synchronous collaboration tools. True or False?

True

IT governance refers to the overall decision-making that guides the IT strategy of a firm. True or False?

True

Identifying customers is a business process handled by the marketing function. True of False?

True

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance. True or Fasle?

True

One example of a business process is shipping a product to a customer. True or False?

True

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. A) CTO B) CSO C) CKO D) CPO E) CEO

C) CKO

Which of the following statements regarding IBM Notes is not true? A) It began as an e-mail and messaging client. B) It is a widely used collaboration tool at larger firms. C) It provides capabilities for wikis and microblogging. D) It provides tools for full version control of all company documentation. E) It is designed to provide security for sensitive corporate information.

A) It began as an e-mail and messaging client.

Which of the following types of system enables management to make better decisions regarding their suppliers? A) SCM B) TPS C) KMS D) ERP E) MIS

A) SCM

________ systems are also known as enterprise systems. A) Resource planning B) Enterprise resource planning C) Enterprise support D) Management information E) Decision-support

B) Enterprise resource planning

Telepresence technology is primarily designed to: A) allow managers to observe how employees behave. B) allow employees to share ideas and plans in real time. C) provide managers with a tool to visualize corporate performance. D) store the firm's visual content like videos. E) enable the sales force to keep track of customer orders.

B) allow employees to share ideas and plans in real time.