Chapter 3

Heidi talks in the video about her determination to protect the brand and ensure the safety of the animals in Camp Bow Wow's care, and at the same time, the business has grown from her original $80,000 investment to many franchises. You would advise Heidi that her company is characterized by ___.

high cultural values and high performance

The 2008 global financial crisis hit Greece especially hard, and that country's debt crisis, which was still ongoing seven years later and threatened the European Union, is part of the ___ of companies around the world, including in the United States.

International dimension

Due to an upwelling of public fear, cities across the country pass laws imposing taxes on and implementing inspections of any business that allows certain dog breeds, like Rottweilers and pit bulls, on its premises.

Political legal and general environment

A national pet supply retailer adds dog day care services to a dozen of its stores in large cities.

Task environment and competitors

Which of the following statements are true about organizational culture?

*The actions managers take can change a company's culture. *Culture can create a competitive advantage for a company. *Employees may be unaware of the underlying assumptions that guide an organization's culture.

Which of these is a symbol of Camp Bow Wow's culture?

All employees where red shirts with the Camp Bow Wow logo.

To be effective, an organization's culture must ___ the external environment.

Match

Employees follow the rules and are thrifty.

Consistency

In the early 1980s, Harley Davidson requested that the U.S. International Trade Commission investigate a claim that Japanese motorcycle manufacturers' high volume of imports were harming Harley's sales. As a result, President Reagan imposed a tariff on the import of foreign motorcycles for five years.

Influence environment

Customers tell Heidi that they would feel more comfortable leaving their dogs at Camp Bow Wow if at least some of the camp counselors were accredited veterinary technicians.

Internal environment and employees

Which of the following would express Camp Bow Wow's culture in a ceremony?

Sending a condolence card signed by all the employees of Sue's franchise to any customer whose dog dies

In the video, Heidi Genahl says, "You have to have a very strong culture... one that doesn't allow for people to color outside of the lines, but yet taps into their creativity and innovation." Camp Bow Wow likely has an ___, responding flexibly to the environment while maintaining a focus on the managers and employees.

involvement culture

"Just Do It" serves both as a catchphrase for Nike and as a way of telling employees what is expected of them.

Slogan

At Walmart, a cultural shift is underway. The company is becoming greener, using wind and solar power, selling organic lettuce, and cutting down on packaging. How can managers support this shift? Check all that apply.

*Over-communicate company values *Establish a vision for the company *Reward employees when they act in accordance with the company's vision

The ___ culture is suited to organizations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

Achievement

Employees have autonomy to make decisions and act freely to meet new needs.

Adaptability

Chase-Pitkin Home & Garden hardware stores use reports to monitor which items were contributing to shrinkage, the difference between recorded and actual inventory.

Business intelligence

Which of the following would help to reinforce this type of culture at Camp Bow Wow?- involvement culture

Heidi asks experienced franchise owners to mentor new franchisees

Employees value cooperation and equality, are caring and considerate of others.

Involvement

Which of the following franchise owners would be successful in this type of culture at Camp Bow Wow?- high cultural values and high performance

James: hires employees who have a passion for animals; makes work environment fun and inviting; promotes employees based on specific criteria; pays close attention to budget and financial performance

Based on previous research regarding the impact of values on business performance, you would expect that ___ managers would have higher-performing companies.

Japanese

Sirius and XM radio had combined subscribers of almost 14 million, but neither company was profitable before their 2008 partnership.

Mergers and joint ventures

Doeringer's research suggests that Japanese managers pay ___ attention to values and ___ attention to business performance.

a lot of, a lot of

One of Tony Hsieh's most important roles now is to act as a cultural leader for Zappos. Using your knowledge of cultural leaders, which of the following would be the best ways for Hsieh to guide the culture at Zappos in light of the switch to Holacracy? Check all that apply.

*Acknowledge that Holacracy will be an experiment, and that Zappos may move back to their traditional hierarchy. *Communicate directly to employees about the changes and expectations.

Employees are competitive and aggressive, display personal initiative, and are willing to work long and hard to attain results.

Achievement

Which of these is a story that would convey Camp Bow Wow's culture?

One day, a dog owner was in a car accident and couldn't pick up her dog, so Sue Ryan took that dog home with her overnight to take care of it.

An astute manager studies a company's ___ to see how suppliers, customers, and other entities in the company's external environment interact.

Organizational ecosystem

At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to helping them learn.

Story

Events or forces either inside or outside of an organization that are likely to alter its ability to achieve its objectives are known as

Strategic issues

Mighty Leaf Tea Company and Bigelow Tea are ___ restaurants and cafeterias, providing tea in attractive display options that these retail establishments then use to sell tea to their customers.

Suppliers to

At Google, people wear whatever they want to work. This minimizes the distinctions between managers and employees, which is an important part of Google's culture.

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