Chapter 3 Quiz

Paying a living wage meets which of Maslow's Hierarchy of Needs?

Physiological needs

A manager who thinks workers are inherently self-centered and indifferent to organizational needs would be classified as which type of manager, according to McGregor?

Theory X

A manager who thinks workers lack ambition, dislike responsibility, and prefer to be led would be classified as which type of manager, according to McGregor?

Theory X

Jon, a manager of Burger King, was assigned to a new store. He said, "I got there and found it was really a great crew. They hated being hassled, but they loved to work and take responsibilities." Jon's managerial assumptions are best represented by which theory of management?

Theory Y

An organization with a human relations approach is likely to use a(n) _____ communication style.

informal?

The Hawthorne Effect states that

mere attention to individuals can cause changes in behavior.

T or F. Most communication in human relations organizations is exclusively task-oriented.

False?

Which metaphor can aptly be applied to the Human Relations Approach?

Family

Which management approach emphasizes the importance of employee involvement in ensuring product or service quality and organizational productivity?

Classical Management

According to Blake and Mouton's Managerial Grid (now known as the Leadership Grid), country club management is characterized by _____.

High concern for people, low concern for production.

If workers are given options for achieving self-development goals, which of Maslow's Hierarchy of Needs is being met?

Self-Actualization

According to Maslow, what needs must be satisfied before an individual will become concerned about giving and receiving human affection and regard?

Physiological needs and safety needs.

_____ were the studies that indicated productivity is influenced by the social group in a workplace and the extra attention paid by managers.

The Relay Assembly Test Room Studies

The Hawthorne studies that were designed to determine the influence of lighting levels on worker productivity were called _____

The illumination studies

Which principle of the Human Relations Approach is considered problematic?

Workers satisfaction leads to higher productivity.