Chapter 3 - You Make the Decision
Having Karen reassigned and transferred to another work unit didn't resolve the problem because it simply recreated the problem for a different team. Karen continued to behave in a similar manner with the new team. If we were to use the Big Five framework to describe Karen's personality, which of the following statements would be most accurate? Choose the correct answer. She is: A) High in neuroticism B) High in extraversion
A) High in neuroticism
Doing nothing to address the situation did not help to diminish the agitated behavior or help resolve the discomfort of the other employees. Which aspect of emotional intelligence is best highlighted in this incident? Choose the corerct answer. A) Low self-management B) Low self-motivation
A) Low self-management
Based on your observation of the agitated employee and chapter concepts, which of the following statements seems most accurate? Choose the best answer. A) She is low in general mental ability B) She is low in emotional intelligence
A) She is low in general mental ability
Which of the following potential responses seems to be best for addressing the current situation? *You will receive points regardless of the answer you choose, however you may see that some options are better than others.* Please select one of the following options: A) Don't do anything, it will work out B) Explain expectations and offer to coach or find solutions
B) Explain expectations and offer to coach or find solutions
If you couldn't explain expectations to Karen, which of these options would you choose? *You will receive points regardless of the answer you choose, however you may see that some options are better than others.* A) Don't do anything, it will work out B) Have Karen reassigned
B) Have Karen reassigned
Explaining expectations to Karen and offering to coach or send her to a seminar resolved the situation. In this case, explaining expectations helped Karen to understand the seriousness of the situation and convinced her of the need to change her behavior. Later, Karen demonstrated great emotional control and intelligence when one of her ideas was not selected for the logo. This helped her to become a much better team member. Imagine that Karen is in the process of attending the seminar that Alex mentioned. Karen finds that she learns best through active experimentation and abstract conceptualization when learning to control her emotions. Based on her learning style, which of the following statements is most true? Choose the correct answer. A) Karen is a converger. B) Karen is an assimilator.
B) Karen is an assimilator.