Chapter 3/4 MANAGEMENT Exercise

Assume Amy's wants to do the greatest good for the greatest number of people. Based on this, which approach to resolving ethical dilemmas would the company most likely employ?

Utilitarian

Gina argues that following procedures is not going to work in this case and that sidestepping the rules will serve the greater good. What approach is Gina taking in this ethical dilemma?

Utilitarian

Assume Gina goes over Jason's head and upper management approves the deal without the shareholders' approval. If Jason believes this is organizational misconduct and reports it to the public, he would be known as a(n)

Whistle-Blower

Starbucks is opening a location in China every 15 hours, and just opened its largest location in the world in Shanghai. Which method of international expansion is Starbucks utilizing?

Wholly-owned subsidiaries

The General Environment

Economic forces, Technological forces, Sociocultural forces, Political - legal forces, and International forces.

Based on Carroll's global corporate social responsibility pyramid, Amy is fulfilling which of its responsibilities?

Economic, Legal, Ethical & philanthropic.

Assume that china imports a significant amount of coffee beans from Vietnam. Which trading bloc would reduce trade barriers between China and Vietnam?

ASEAN

Geocentric Managers: Accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective.

Braden

Choose Something Basic

Briley and Tripp

External Stakeholders - The task environment

Customers, Competitors, Suppliers, Distributors, Allies, Unions, Lenders, Governments, Interest Groups, and Media.

Become Aware of the Context:

Drexel and Hamil

Screening Prospective Employees:

Employees at Riverview go through an extensive background check prior to their employment to ensure there aren't any surprises down the road.

Internal Stakeholders:

Employees, Owners, Board of Directors

Dave Seminsky's ability to open Sumarian Coffee in Shanghai can be attributed to which of the following?

Globalization

What is the primary reason why coffee shops are flocking to China?

It's a new market.

Listen and Observe:

Jayma and Liam

Ethnocentric Managers: Believe that their native country, culture, language, and behavior are superior to all others.

Katrina

Polycentric Managers: Take the view that native managers in the foreign offices best understand native personnel and practices, and so the home office should leave them alone.

Mikael

If Jason did not want to support Gina's plan solely because of the unpleasant consequences associated with approving a deal absent shareholder consent, he would be on the ________ level of Kholberg's Theory

Pre-conventional

Amy, the daughter of Amy's owners, believes that happiness does not come from money... she says it comes from meaning and purpose. Based on this statement, which element of the triple bottom line would Amy be least concerned with?

Profit

Rewarding Ethical behavior, protecting whistle blowers:

Scenario 1: Part of the orientation at Riverview involves new hires reading a series of scenarios and describing how they would deal with them. As a group, the new hires discuss their choices and the related ethical implications.

Instituting Ethics Codes and Training Programs

Scenario 2: Riverview has a policy that allows employees to report unethical behavior in the company anonymously, without fear of exposure or repercussions.

Imagine you are a Starbucks executive traveling to China from the company's U.S. headquarters. You are going to Beijing to negotiate a commercial real estate deal. Based on what you know about high and low context differences between the United States and China, What should you avoid doing?

Shanking hands after the negotiations are complete

The phenomenon that more people are willing to pay premium prices grown without pesticides or synthetic fertilizers is a _____________ force.

Sociocultural

Creating a Strong Ethical Climate:

When reviewing the performance procedures at Riverview, it was discovered that when salespeople lose a bid, because they will not offer kick backs, it is noted in their performance evaluation and those sales are excluded so that the salespersons evaluation is not negatively impacted.