Chapter 4 Assessment

Mario is setting up an after-school program for inner city youth. The population is a mix of white, African-American and Latino, with Latinos comprising the majority of participants. Which of the following would help the group overcome stereotypes?

A. Create project opportunities using a mix of populations with equal status

________ occurs when employment decisions about an individual are based on reasons not associated with performance or related to the job.

Discrimination

Jenny is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the ________ generation.

Gen Xers

Which of the following is not a behavior that research found in the employees' categorical knowledge of good leaders?

Using an autocratic approach.

______ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

affirmative action

We build stereotypes through a four-step process. Which of the following is not part of the process?

appraisal

Which of the following is not a layer of diversity?

attributional

The generation described as workaholic, idealistic, competitive, and materialistic is

baby boomers

The annual budget was due today and Mary's section of the report is not finished so Cary cannot turn it in on time to her manager. This is typical of the employees in the department; many don't observe deadlines. This is an example of what type of causal attribution?

consensus

In 2017, women represented 30 percent of college presidents. This is up from 23 percent the year prior. This is an example of the ________ being lowered.

consistency factors

There are two key situational characteristics that affect perception: the ________ of the interaction, and the culture and race ________ between perceivers and targets.

context; consistency

Carol works as a dishwasher at a restaurant. She comes across as a fun-loving, party-going person. One day her dog falls sick and Carol has to take him to the vet. She calls her boss and tells him that she won't be coming in to work. Her boss thinks that Carol is missing work intentionally, so that she can go out and party. Which of the following best describes the boss's perception of the situation?

fundamental attribution bias

A work environment characterized by sexual, racial, and age harassment is an example of what type of barrier for implementing successful diversity programs?

hostile

Deep-level characteristics of diversity

include attitudes, opinions, and values.

Big 5 Corporation, a sporting goods retailer, was fined $165,000 to settle a racial discrimination and retaliation lawsuit filed by the EEOC. They claim an African American management trainee was subjected to ongoing racial harassment and death threats. The trainee was forced to go on several leaves due to stress. Ultimately, Big 5 terminated the trainee. This represents the ________ option that organization can use to address diversity issues.

include/exclude

Since she was hired four months ago, Doris has performed poorly on many aspects of her job. This is likely to be attributed to

internal causes

The use of implicit cognitions

leads people to make biased decisions.

Which of the following is not one of the key perceiver characteristics that affect our perceptions of others?

nonverbal cues

External factors include all of the following except

putting forth effort

An example of a surface-level characteristic is

race

Which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?

rely on stereotypes

Sophia is on a four-person project team in her management class. The team produces four reports during the term, and each person leads one of these projects. The project Sophia leads earned an A, while the team receives Cs on the other three reports. Sophia believes that her project was successful because of her leadership abilities, while the other projects were not as good because of the inadequate skills of the other team members. She demonstrates ________ in her beliefs.

self-serving bias

Darcy revealed to her employer that she wanted to take the lead on a community volunteer project working with the American Cancer Society since she was a cancer survivor and the cause was important to her. She was later turned down for a promotion and has heard that it was a result of her previous health condition. This perception about her health condition is a(n)

stereotype

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a

stereotype