Chapter 4 Learnsmart
Which of the following statements about product/service life stages is not true?
Any product or service goes through the characteristic life stages.
Which of the following are valid reasons for initiating new product design or redesign of an existing product?
Change in competitiveness Change in economic conditions Change in population demographic makeup
Identify the typical questions that would be asked as part of the value analysis process.
Could a cheaper part or material be used? Is the function necessary?
Several tactics make mass customization possible. What are they?
Delayed differentiation modular design
Which of the following are advantages of standardization?
Design costs tend to be lower. Interchangeable parts reduce production cost. It is easier to train labor.
Which of the following is not a challenge of designing a service?
Determining inventory levels for finished goods
Which of the following is not an advantage of global product/service design?
Different communication styles can lead to lively debate and ultimately a better product.
Place the steps of service blueprinting in their correct order.
Establish boundaries and determine required level of detail. Identify and determine sequence of customer/service actions/interactions. Develop estimates for the time and variability of each service phase. Identify possible failure points and how to prevent or mitigate service errors.
True or false: Customers always appreciate new features in their products.
False
True or false: PLM only works with manufacturing.
False
True or false: Product specifications is the first phase in product design and development.
False
True or false: The Kano model has two levels of quality, basic and performance.
False
Place the product design and development phases in order
Feasibility analysis product specifications process specifications prototype development & design review market test product intro & follow up eval
What are major benefits of component commonality for repairs?
Fewer parts are required Less training is required
Which of the following statements about production requirements is true?
Forecasts play an important role in determining production requirements. Manufacturability is of great concern. Designs should be chosen to match production capabilities.
Identify some advantages of introducing new products to the market more quickly than competitors.
Higher selling prices Protection from clones
A major benefit of CAD is which of the following?
Increased designer productivity
Which of the following statements about concurrent engineering is not true?
It focuses on asynchronous development of a product or process.
Which of the following statements about component commonality is not true?
It increases inventory levels because the same components are used in multiple products.
Which of the following statements about remanufacturing is not true?
It must be done by the original producer.
Which of the following statements about robust design is not true?
Products with robust design are more expensive than those with less robust design.
Which of the following is a strategic competitive advantage that an effective product and service design process can provide?
Reduction in the time to market for new products or services
Which of the following is not part of a service package?
The employee performing the service.
Which of the following statements about end-of-life programs is NOT true?
They deal only with electronics.
Quality function deployment (QFD) integrates the opinions and preferences of which stakeholder group into the product and service development process?
customers
Increased customer contact tends to require more ____ , while less customer contact can allow for more ____.
customization, standardization
Remanufacturing replaces worn-out or ______ components of used products in order to _____the item for re-use.
defective, resell
Different phases of a product's life cycle require different strategies. In all cases, different forecasts of ____ and _____ flow are critical.
demand, cash
Which of the following is/are key questions an organization asks when making purchasing decisions?
Is outsourcing an option? Does it make economic sense? What is the potential size of the market?
Which of the following statements about cradle-to-grave assessment is not true?
It can be done only for manufactured products, not for services.
Which of the following statements about reliability is/are true?
It is the ability of a product to perform its intended function under specific circumstances. It should be specified with respect to normal operating conditions.
Which of the following statements about recycling is not true?
It refers to end products only.
Product_______ is the responsibility of a manufacturer for any injuries or damages caused by a faulty product.
Liability
Mass customization produces ____ goods that incorporate a degree of ____.
standardized, customization
Classify each of the possible reasons for product redesign or new development as an opportunity, threat, or either, depending on the situation.
Low demand is threat, government changes is either new promotions is opportunity aging population is either new production technology is either
Which of the following statements about legal and ethical considerations is not true?
Regulatory guidelines need not be followed if they are not strict law.
Which of the following is not a characteristic of a well-designed service system?
Requires changing an organization's mission.
Which of the following is not a degree of newness?
Resurrecting a product from the past
Which of the following statements is not true about reverse engineering?
Reverse engineering starts with components and tries to fit them into the final product.
What method is used in service design to describe and analyze a proposed service?
Service blueprinting
Which of the following are true of service design and product design?
Services cannot be inventoried. Service design often focuses more on intangible factors then does product design.
Which of the following is/are part of the activities and responsibilities of product and service design?
Translate customer wants and needs into requirements. Refine existing products and services. Formulate quality goals. Document specifications.
Which of the following is/are part of the activities and responsibilities of product and service design?
Translate product/service specifications into process specifications.Formulate cost targets. Construct and test prototypes. Develop new products/services.
Which of the following are not differences between service design and product design?
Variability affects the degree of customization that is possible. System capability needs to be taken into account during the design process.
When can the challenges of service design be reduced?
When services can be scheduled
Identify the activities that are a part of the 'Middle of Life' phase of the PLM application?
Working with suppliers Managing product information and warranties
____ ____ design can offer significant advantages in product design, automating many types of visualizations and calculations.
computer aided
Bringing together design and manufacturing engineering people early in the design phase to simultaneously develop a product, and the processes to create that product, is ________.
concurrent engineering
Higher degree of newness can make it more ____ for a company to transition to a product and more ____ for the consumer to accept the new product.
costly, difficulty
The assessment of the environmental impact of a product or service throughput its useful life is ______.
cradle-to-grave assessment
One characteristic of a well-designed service system is ______.
being robust if variability is a factor
Design for manufacturing is the designing of products that are _______ a company's capabilities.
compatible with
A service is an act provided to or for a ___ .
customer
Product design that takes into account the ability to disassemble a used product to recover reusable parts is ______.
design for recycling
Reverse engineering takes a competitor's product and_______ it in order to inspect it and learn from it.
dismantles
A ____ degree of variability generally requires a high degree of customization.
high
The more robust a product's design, the ____ likely it will be to fail when there is an environmental change.
less
Critical issues to consider in terms of human factors in the design of consumer products are ________.
safety and liability
The extent to which there is a lack of variety in a product, service or process is ______.
standardization
One of the key questions in product and service design is "Can we do it?" This question considers _______.
manufacturability and serviceability
A failure is defined as a product or service not ____ as ____.
performing, intended
The Kano Model identifies three factors that can affect customers' perception of ____ : basic, performance, and____
quality, excitement
An important consideration for designers where material is recovered for future use is known as ____
recycling
End-of-life programs try to________ the amount of dumping or burning of discarded products, especially______
reduce, electronic
Quality function deployment is a structured approach for integrating the voice of ______ into the product and service development process.
the customer
_________ _________ refers to an examination of the function of parts and materials in an effort to reduce the cost and/or improve the performance of a product.
value analysis
_______ teams can provide companies with comparative advantages over traditional teams. They______the time to market by operating on a 24-hour basis.
virtual, decrease
