Chapter 4 Quiz: Navigating the Business Communication Environment

Daunte is frustrated about management's recent decision to merge his two teams into one. He discusses this issue with Claire, a co-worker. Claire responds by saying, "It sounds like management's decision really bothers you." In the context of listening skills, Claire's statement best exemplifies a(n):

Active response that mirrors feelings

In the context of interpersonal communication, which of the following is true of a debating conversational style?

Aggressiveness is seen as one way to organize the flow of conversation

_____ is the term for the enormous amount of data generated by electronic communications.

Big data

Which of the following ethical questions best pertains to the qualities of a message?

Does the message use good sources and are these sources used honestly?

Which of the following statements is true about innovation/creativity as a trend in business communication?

Innovation/creativity is a process that can be learned

Robert complains to Selena, his co-worker, that he is overloaded with work and cannot cope. Selena responds that the work he has is nothing compared to hers. She tells him that he should be thankful that he does not work with her boss. In the context of interpersonal skills, which of the following is true of Selena's response?

It is a blocking response that minimizes Robert's problem

Free Reach Inc., a company that manufactures exercise equipment, creates a non-traditional corporate culture characterized by "active workstations." It also encourages teams to balance on giant balls during team meetings. Which of the following is most likely true of Free Reach Inc. in this scenario?

It is hurting the productivity of its employees

Which of the following is true of networking as a skill in interpersonal communication?

Networking becomes even more important as you climb the corporate ladder

Aliyah prepares a to-do list of all the tasks she needs to complete within the week. First, she completes her high-priority tasks. She then divides her large tasks into smaller ones, so that they are easier to undertake. At the end of the week, she evaluates the tasks that remain incomplete. In which of the following processes is Aliyah primarily involved?

Practicing time management

Rhonda is the CEO at Eliat Corporation, a multinational company. In the context of spatial cues in nonverbal communication, which of the following best indicates that Rhonda has a position of power and status in the company?

She occupies a corner office on the top floor of the building