Chapter 6 Connect

The definition of ___ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

staffing

The definition of ___ ___ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

The definition of ___ ___ states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

top management

A company's ___ is a broad explanation of why the organization exists and where it is trying to go.

vision

Modern managers may change the definition of ___ from a task you do for a specific time and in a specific place to something you may do anywhere and anytime.

work

As an experienced worker, Carlos used to see his manager gather the team each morning to assign individual tasks, then closely supervise employees. Lately, his manager consults team members, leaves many decisions to them, and helps those who struggle. This example demonstrates how the roles of managers are:

evolving

___ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.

leadership

Technical skills are the ability to:

perform tasks such as filing tax forms or assembling a keyboard

___ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

External

Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo?

He enabled them and encouraged empowerment.

___ ___ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

___ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Management

Sara gave her employees the education and tools they need to make decisions on their own. She is now confident that her employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Sara?

She understands that enabling leads to empowerment.

___ is a broad explanation of why the organization exists and where it is trying to go.

Vision

___ leadership is a leadership style that involves making managerial decisions without consulting others.

autocratic

The ___ function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

control

The definition of ___ ___ states: choosing among two or more alternatives.

decision making

The tasks of knowledge managers include:

making information known to everyone in the organization finding the right information keeping information in a readily accessible place

In organizations, ___ strive to produce order and stability, whereas ___ embrace and manage change.

managers, leaders

The control function of management (select all that apply):

rewards people for work well done measures performance relative to the planned objectives and standards takes corrective action when necessary