Chapter 6 - Selection & Placement

The appropriate measure of validity for the manufacturing plant will be to A. Establish an empirical relationship between test scores taken prior to being hired and eventual performance on the job B. Establish an empirical relationship between test scores taken after being hired and performance on the job C. Correlate the test scores of the people already on the job with existing performance measures

A. Establish an empirical relationship between test scores taken prior to being hired and eventual performance on the job

The question about motivating employees that the organization should ask is The question about motivating employees that the organization should ask is A. In the past, how have you motivated an employee to perform a task that he or she did not like? B. How would you motivate the only employee capable of performing a task to do it? C. What would you do to motivate a person to complete a task that he or she did not like?

A. In the past, how have you motivated an employee to perform a task that he or she did not like?

The steps an organization should take when using predictive validations are A. Measure all job applicants on attributes, hire some candidates, wait, and measure performance B. Obtain a correlation between current employees' attributes and the job applicant's attributes, then hire applicants that have similar attributes to current employees. C. Measure current job incumbents' attributes and performance, and rate them on a scale to use during the interview process with job applicants.

A. Measure all job applicants on attributes, hire some candidates, wait, and measure performance

Which of the following BEST describes the organization's interview goals? A. Reduce some forms of impression management B. Determine which applicants have the most creative answers C. See how quickly applicants come up with answers

A. Reduce some forms of impression management

The organization should focus on asking situational interview questions that A. Require the applicant to reveal an actual experience he or she had in the past when confronting the situation B. Ask what the person is likely to do when confronting a certain hypothetical situation in the future C. Require the applicant to explain how he or she would react to a given situation

A. Require the applicant to reveal an actual experience he or she had in the past when confronting the situation

Which of the following types of interviews have been shown to have the highest predictive validity? A. Situational B. Operational C. Subjective D. Experiential

A. Situational

The question about overcoming resistance to change that best suits this organization is A. What was the hardest change you had to bring about in a past job, and how did you get others to change their thoughts or behaviors? B. What would you do if you had a good idea for change, but team members were hesitant to change? C. How would you handle a situation where you experience resistance to a change that you propose?

A. What was the hardest change you had to bring about in a past job, and how did you get others to change their thoughts or behaviors?

Which of the following questions related to resolving conflict should the organization ask? A. Imagine that members of the team that you manage disagree on how to handle a problem, how would you resolve the situation? B. How did you resolve a situation when you had a difference of opinion with a co-worker? C. Imagine you and a co-worker disagree on how to handle a problem, how would you resolve the situation?

B. How did you resolve a situation when you had a difference of opinion with a co-worker?

The company should focus on the measure that A. Takes the least amount of time for more efficient results B. Takes more time but provides more details C. Compares applicants with job incumbents

B. Takes more time but provides more details

The individuals of interest to the organization who should test the validity of its selection measures are A. Current job incumbents B. Job applicants and current incumbents C. Current job applicants

C. Current job applicants

The manufacturing plant should A. Correlate test scores of people currently in the job to their own performance B. Compare test scores of applicants to those of people already successful on the job C. Establish an empirical relationship between applicants' test scores and their eventual performance on the job

C. Establish an empirical relationship between applicants' test scores and their eventual performance on the job

Why is it important for Holmes NOT to be the only person interviewing job candidates? A. He could be too objective in evaluating candidates. B. He will intimidate job candidates because he is a consultant. C. He doesn't have a background in customer service. D. Using multiple interviewers removes biases that a single person might make in choosing an employee.

D. Using multiple interviewers removes biases that a single person might make in choosing an employee.

Which of the following is an example of future-oriented situational interview items? A. "When you worked at Bedding Experts, how did you deal with disgruntled customers?" B. "Think about an incident in a previous job where you had a conflict with your boss. How did you handle it?" C. "How did you work with customer service staff whom you knew lied to customers?" D. "What was your biggest regret at your previous company?" E. "Suppose you had an idea to change the service procedures, but your colleagues resisted. What would you do?"

E. "Suppose you had an idea to change the service procedures, but your colleagues resisted. What would you do?"

All of the following are positive steps to increase the utility of the selection interview EXCEPT A. Keep it structured B. Keep it focused on accomplishing a small number of goals C. Keep a list of quantitative ratings on a small number of dimensions that are observable D. Keep it standardized E. Keep it informal

E. Keep it informal

Situational interview items have been shown to _____. A. embarrass job candidates B. elicit inaccurate information C. take too much time and effort D. have a low level of predictability E. reveal how the candidate is likely to do when confronted with a certain hypothetical situation in the future

E. reveal how the candidate is likely to do when confronted with a certain hypothetical situation in the future