chapter 7

Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is the crossover point between process A and process B? 50 units 200 units $2,500 $5,000 $9,500

50 units

Which one of the following technologies is used ONLY for material handling, NOT actual production or assembly? robots CNC CAD AGVs FMS

AGVs

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse? AGV CAD/CAM CIM ASRS FMS

ASRS

A quasi-custom product: gets its apparent customization from the combinations available from a small number of modules. is often the output of repetitive focus facilities. is a valid description of a fast food sandwich. only applies in services. All but only applies in services are true.

All but only applies in services are true.

Process redesign: is the fundamental rethinking of business processes. is sometimes called process reengineering. tries to bring about dramatic improvements in performance. often focuses on activities that cross functional lines. All of these

All of these

Which of the following is TRUE regarding vision systems? They are consistently accurate. They are modest in cost. They do not become bored. All of these are true. None of these is true.

All of these are true.

Which of the following is true regarding the concept of flexibility? It is the ability to respond with little penalty in time, cost, or customer value. It may be accomplished with digitally controlled equipment. It may involve modular or movable equipment. All of these are true. None of these is true.

All of these are true.

Which of the following companies use a mass customization approach? Dell Align Technology Frito-Lay Arnold Palmer hospital Dell and Align Technology

Dell and Align Technology

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE? The crossover point is approximately 6667 units. It is impossible for one process to have both of its costs lower than those of another process. Process Y is cheaper than process X at all volumes. Process X should be selected for very large production volumes. Process X is more profitable than process Y and should be selected.

Process Y is cheaper than process X at all volumes.

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds? SRS AGV CAD/CAM RFID FMS

RFID

Which of the following is FALSE regarding repetitive processes? hey use modules. They allow easy switching from one product to the other. They are the classic assembly lines. They have more structure and less flexibility than a job shop layout. They include the assembly of basically all automobiles.

They allow easy switching from one product to the other.

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called: an adaptive control system. robotics. a flexible manufacturing system. an automatic guided vehicle (AGV) system. a manufacturing cell.

a flexible manufacturing system.

Product focused processes: allow more customization, but are not very efficient. are desirable because resource needs increase slowly with the complexity of a process. are processes that are specialized for relatively few products or customer groups. apply only to service firms, not to manufacturers. are profitable because customers demand flexibility, not specialization.

are processes that are specialized for relatively few products or customer groups.

Which of the following products is likely to be assembled on a repetitive process line? automobiles custom personal computers custom cakes steel beer

automobiles

Computer-integrated manufacturing (CIM) includes manufacturing systems that have: computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. transaction processing, management information systems, and decision support systems integrated. automated guided vehicles, robots, and process control integrated. robots, automated guided vehicles, and transfer equipment integrated. all of their computers integrated with the marketing department.

computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated.

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except: automation. standardization. tight quality control. removing some services. customization.

customization

"Operators simply load new programs, as necessary, to produce different products" describes: CAD. automated guided vehicles. flexible manufacturing systems. vision systems. process control.

flexible manufacturing systems.

What is a drawing of the movement of material, product, or people? flowchart process chart service blueprint process map vision system

flowchart

Service blueprinting: provides the basis to negotiate prices with suppliers. mimics the way people communicate. determines the best time for each step in the process. focuses on the provider's interaction with the customer. uses the schematic of a house to diagram a service process.

focuses on the provider's interaction with the customer.

Which of the following phrases best describes product focus? low volume, high variety Finished goods are usually made to order Processes are designed to perform a wide variety of activities high fixed costs, low variable costs high inventory

high fixed costs, low variable costs

A product-focused process is commonly used to produce: high-volume, high-variety products. low-volume, high-variety products. high-volume, low-variety products. low-variety products at either high- or low-volume. high-volume products of either high- or low-variety.

high-volume, low-variety products.

In mass service and professional service, the operations manager should focus extensively on:In mass service and professional service, the operations manager should focus extensively on: automation. equipment maintenance. sophisticated scheduling. human resources. cost-cutting initiatives.

human resources.

What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with? spoken descriptions singing descriptions menus painted on the walls index cards containing a picture of each item iPad menus

iPad menus

A job shop is an example of a(n): repetitive process. continuous process. line process. intermittent process. specialized process.

intermittent process.

Which of the following phrases best describes process focus? low volume, high variety Finished goods are usually made to a forecast and stored Operators are less broadly skilled high fixed costs, low variable costs low inventory

low volume, high variety

Align Technology uses a ________ approach to produce clear plastic removable aligners. mass customization product focus process focus repetitive focus crossover

mass customization

Which of the following is not one of the strategies for improving service productivity? self-service automation scheduling separation mass customization

mass customization

Arnold Palmer Hospital uses which focus? process repetitive product mass customization process and mass customization

process

The use of information technology to monitor and control a physical process is known as: process control. computer-aided design. information numeric control. numeric control. IT oversight.

process control.

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches. process, mass customization; repetitive, product product, mass customization; repetitive, process product, process; repetitive, mass customization repetitive, product; mass customization, process repetitive, process; mass customization, product

process, mass customization; repetitive, product

High fixed costs and low variable costs are typical of which approach? product process mass customization repetitive product and mass customization

product and mass customization

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus. process, repetitive product, repetitive repetitive, product process, product product, mass customization

product, repetitive

An assembly line is an example of a: product-focused process. process-focused process. repetitive process. line process. specialized process.

repetitive process.

Which of the following industries is most likely to have low equipment utilization? auto manufacturing commercial baking television manufacturing steel manufacturing restaurants

restaurants

Which of the following are all strategies for improving productivity in services? separation, self-service, automation, and scheduling lean production, strategy-driven investments, automation, and process focus reduce inventory, reduce waste, reduce inspection, and reduce rework high interaction, mass customization, service factory, and just-in-time process focus, repetitive focus, product focus, and mass customization focus

separation, self-service, automation, and scheduling

One fundamental difference between a process chart and a flowchart is that: the process chart adds a time dimension to the horizontal axis, while a flowchart is not time-oriented. the process chart includes the supply chain, while the flowchart stays within an organization. the process chart is more like a table, while the flowchart is more like a schematic diagram. the process chart focuses on the customer and on the provider's interaction with the customer, while the flowchart does not deal directly with the customer. None of these is true, because a process chart and a flowchart are the same thing.

the process chart is more like a table, while the flowchart is more like a schematic diagram.

One of the similarities between process focus and mass-customization is: the volume of outputs. the use of modules. many departments and many routings. the variety of outputs. All of these are similarities.

the variety of outputs.

The crossover point is that production quantity where: variable costs of one process equal the variable costs of another process. fixed costs of a process are equal to its variable costs. total costs equal total revenues for a process. total costs for one process equal total costs for another process. the process no longer loses money.

variable costs of one process equal the variable costs of another process. fixed costs of a process are equal to its variable costs. total costs equal total revenues for a process. total costs for one process equal total costs for another process. the process no longer loses money