chapter 7
Shanté has just completed a challenging training program at her work. Part of the training program involved preparing Shanté to self-manage her newly acquired skills and knowledge. Which of the following are examples of what Shanté should do to successfully self-manage?
Shanté should monitor her use of her newly acquired skills. Shanté should make a list of the pros and cons of using the new skills.
In person analysis, what signs of lackluster job performance could indicate that an employee requires more training?
The employee sometimes acts in a way that is unsafe while on the job. The employee has accidents while on the job. Customers are complaining about the employee's poor service.
What is the major difference between virtual reality (VR) and augmented reality (AR) training?
The physical reality is always present in AR.
Which of the following statements about various training methods is true?
The use of online learning, mobile learning, and blended learning is expected to increase.
Advantages of using simulation as a training method include which of the following?
It allows trainees to experience the outcomes of their decisions. It offers trainees the opportunity to learn various skills. It gives trainees the opportunity to experience situations that could involve risk in the real world.
What are some of the benefits of distance learning?
It saves the company money on travel expenses. It allows employees to attend trainings even when they are stationed far away.
Which of the following "pressure points" suggest that training might be necessary?
Employees are using a new software program. Employees are lacking in basic skills. Employees' jobs are being restructured.
Which of the following statements is true about the reason many U.S. companies make expatriate assignments?
Expatriate assignments are often used as a training tool.
Which of the following statements about training during the predeparture phase is true
Expatriates need an orientation to the new country's culture and customs.
Which of the following statements about diversity training is true
It can impact cognitive, affective, and behavioral outcomes.
Which of the following statements is true about the opportunity to use learned capabilitie
It is influenced by both the work environment and trainee motivation
Which statements describe traditional classroom instruction?
It is one of the least time consuming ways to present information. It is one of the least expensive forms of training.
Which statements are true about audiovisual training
Learners are not required to physically attend class. Learners can improve communication and interviewing skills. Learners can work independently.
Which of the following statements about self-management skills after training is true
Training should involve preparing trainees to self-manage their use of new skills.
Evaluation designs that include pretraining and posttraining outcomes and a comparison group are the best way to determine if the training was effective.
True
Social networking can be a component of informal learning
True
True or false: Needs assessment will allow an organization to assess whether training should be completed by a professional training company or done internally
True
An action plan includes which of the following?
a goal identifying what training will be used the expected outcome
What type of learning occurs when teams or work groups examine an actual business problem, try to solve it, and commit to an action pla
action learning
Group-building methods include which of the following?
action learning team training experiential programs
What is the document that summarizes steps trainees and supervisors will take to ensure transfer of learning takes place on the job
action plan
What are the common features of e-learning?
allows users to participate in wikis allows learners to link to other learning resources allows users to communicate via social networks
Studies have found that employees are less likely to apply what they learn in training to their jobs when managers and peers
are not supportive during training
What type of training brings digital elements into the physical world to increase the information and context that people experience?
augmented reality training
Why are more U.S. employees being sent to work in foreign countries
because of the increase in global operations
Which of the following is one of the most effective techniques for teaching interpersonal skills
behavior modeling
What type of training refers to combining technology methods with face-to-face instruction
blended learning
When evaluating training resources, what factors must the company consider
budget training expertise time
How does knowledge management enhance company performance?
by improving the knowledge sharing within a company
How do employees participate in formal training
by participating in in-person programs by completing job-related courses offered via the Internet
What is the best way for a manager to support training
by volunteering to be a trainer
To succeed overseas, expatriates need to be ______.
capable and experienced at their job aware of and responsive to host culture encouraged by spouse and families
Which strategies are typically used by trainees to discuss their progress in using learned capabilities
communicating via e-mail meeting social networking
Employees who work together, learn from each other, and develop common understanding of how to get work accomplished are called
communities of practice
What is the learning system that requires employees to understand the entire work process and expects them to acquire new skills, apply them on the job, and share what they have learned with other employees?
continuous learning
Training a team in how to share information and decisions is called ______ training
coordination
What are the factors that most encourage an employee to learn the content of a training program
directing energy toward learning wanting to learn having the energy to learn
What is the concept that describes employees' perceptions of work characteristics that help or hinder use of trained skills
environment characteristics
The main emphasis of formal training tends to be providing new employees with ______, which is well documented and easy to pass on to others
explicit knowledge
In the training design process, needs assessment refers to
figuring out if training is needed
What is the term that refers to training and development programs and courses that are developed and organized by one's employer
formal training
What term is used to described game-based strategies that are applied to e-learning programs
gamification
On-the-job training, simulations, business games and case studies, and Web-based training are used in what type of learning
hands-on-methods
Sarah, an employee at a large company, will be likelier to have a transfer of training when what occurs?
her managers and peers encourage her she is given the chance to do so company technology facilitates it
The very first step to making an ROI analysis is to
identify outcomes
When selecting a training method, the first step is to
identify the type of learning outcome the training is to influence
Which of the following factors influence the transfer of training?
if the trainee has developed the ability to self-manage if the trainee has the chance to apply what he or she has learned if the manager supports the trainee
In a continuous learning system, employees are expected to do which of the following
implement new skills on the job obtain new skills share their learning with coworkers
What type of learning is motivated and begun by the learner?
informal
Knowledge management furthers which type of learning?
informal learning
Tacit knowledge is best acquired through _____
informal learning
Which training outcome measure is bes
it depends on the training goals
One of the underlying principles of lean manufacturing is referred to by the Japanese word
kaizen
Which multiple learning modes should be used in experiential training programs
kinesthetic visual audio
What is explicit knowledge?
knowledge that can be easily transferred to other persons knowledge that is well documented
Idris is in a training session to learn how to use the new company accounting system. Part of the training involves working through a sample project using the software. Idris is paired with someone who has already gone through the training so that Idris can ask questions as he works through the project and get immediate answers. Idris' training is an example of
learning by doing
A system that serves as a technology platform that can automate the administration, development, and delivery of a business's training program is called a(n) ______ system.
learning management
Which key factors contribute to success in training
managers and peers who display positive attitudes about engaging in training activities peers and managers who let trainees know how they can use material learned in training on the job
What is the term for determining the business appropriateness of employee training
organizational analysis
What types of aids are used in audiovisual training?
overhead, slide, video, workbooks
In presentation methods, trainees are
passive recipients of information
Tacit knowledge is based on
personal experience
A profitable company that lacks time or expertise to conduct training will often
purchase training from an outside consultant
The Return on Investment (ROI) value is useful for assessing
quantitative outcomes, like a lower rate of accidents on the job
Instructor-led classroom training includes a lecture as well as which of the following?
question-and-answer periods discussions case studies
What is the term for preparing employees to return to the parent company and country from the foreign assignment
rea
In order for employees to learn, they must have (a) ______, characteristics that provide them with the desire, energy, and focus necessary to learn from training, and (a) ______, the desire of the trainee to learn the content of the training program
readiness for training; motivation to learn
Behavior modeling affords the trainee the opportunity to practice opportunities using
role-playing
A training method that represents a real-life situation and allows trainees to see the outcomes of their decisions in an artificial environment is called
simulation
If the training budget is very restrictive and fixed, the most appropriate training method is
structure
A group of two or more trainees who meet to discuss their progress in using learned capabilities on the job is called a
support network
Mandu operates certain types of laboratory equipment for his job as a food chemist. When new equipment is introduced, Mandu's employer must figure out who will use the equipment and for what purpose and then identify the knowledge and skills needed to operate the equipment. In other words, Mandu's employer must conduct a(n) ______ analysis.
task
The analysis that identifies an employee's specific work duties and the knowledge and skills the employee must have to carry out them out is called ______ analysis
task
Needs assessment is a process that generally comprises ______.
task analysis person analysis organizational analysis
Training methods intended to increase an employee's skills as well as the overall team's effectiveness are known as ______ methods
team-building
Distance learning can be accomplished via
telecommuting and webcasting
What are reasons for using blended learning programs?
the difficulties in scheduling learning at one's desk the technological limitations of e-learning the preference of trainees for face-to-face training
Who should be involved in language training and orientation during the predeparture phase
the employee being sent overseas the employee's family
The most frequently used training method by companies is
the instructor-led classroom
Margarita is a nurse. She was recently trained on a new piece of equipment designed to more quickly and accurately assess a patient's heart conditions. Whenever a patient comes into the office complaining about heart issues, Margarita's manager calls in Margarita to use the new piece of equipment. This is an example of
the opportunity to perform
Which of the following should be considered when evaluating designs for training programs?
time the training program takes effectiveness of design to assess outcome measures cost of the training program
What is the first step in a training design process?
to figure out if training is necessary for current employees
What is a goal of employee training
to master the information learned in training and use it daily on the job
Presentation methods include which of the following types of training?
traditional classroom instruction distance learning audiovisual training
On-the-job training can be used effectively to do which of the following?
train current employees to improve existing skills or learn new skills train workers who were recently hired
What type of assistance can electronic performance support systems provide to employees
train them offer them advice from experienced professionals give them access to knowledge
A planned effort to facilitate learning of job-related knowledge, skills, and behaviors is called
training
What is another term to describe a systematic approach for developing training programs
training design process
Which type of strategic training most benefits a company specifically seeking growth in international markets
training local employees in new country market about the company's culture
What is the concept that refers to on-the-job use of knowledge, skills, and behaviors learned in the training process
transfer of training
A company's initiative to improve customer service involves employees
understanding their responsibilities and power to make decisions
What is the term for classroom instructions provided online through live broadcasts
webcasting
Needs assessment will provide information regarding which of the following?
what employees need to learn at training which employees need training
Identify managerial strategies that support training.
Managers should appreciate an employee's transfer of training. Managers should grasp the concepts being taught in training sessions. Managers should understand the connection between training and tasks that an employee needs to perform.
Which of the following statements about on-site training for expatriates are true?
Mentoring relationships are an effective way to continue training. Formal programs may be used to continue orientation to the host country.
Which of the following statements about a successful learning environment are true?
The training context should be similar to the work environment. Trainees should demonstrate and practice what is learned.
What factors contribute to the popularity of learning management systems?
They can help reduce the time needed to complete the program. They can help improve employee accessibility to training programs. They can help reduce travel costs.
Why might expatriates fail at a foreign assignment?
They may have a spouse and family who are unhappy living abroad. They may not have the appropriate personality characteristics. They may not have enough cross-cultural preparation.