Chapter 7 Discussion Q's

What are the benefits of e-commerce?

You can shop any time you want

How does degree of digitization influence forms [click-and-mortar, pure-play] of e-commerce?

Degree of digitization - how much business is done online versus how much is done in store Click and mortar - Pure play - everything is done digitally - example: kindle, iTunes - -can't sell something they have to ship

What is the difference between E-Commerce and E-Business?

E-Commerce is selling products and services online. Whereas E-Business goes beyond that and takes care of customer service. 90% is E Business and 10% is E commerce -E-Commerce exceeded traditional business sales last year

How do forward and reverse auctions work?

Forward auction - highest bidding - increases over time - Example: Ebay Reverse auction - lowest bidding - decreases over time

What are the ethical and legal issues specific to e-commerce? (lot of test questions on this)

Internet fraud - big job postings - fake people Domain names - example: guy bought disease names so when it spread, people would be directed to his site Cybersquatting - sole purpose of making money Taxes and fees Copyright - buy something online and distribute it to other people - music

What are the limitations of e-commerce?

Perception - some people might not like the product Lack of security

Describe the different types of electronic payment options?

Purchasing card Metro card Smart card - has a chip

Describe common types of e-commerce [B2C, B2B, C2C, B2E, E-government, mobile commerce]

B2C - business to customer. Most common - Electronic storefronts - Electronic malls - Cyberbanking - First Internet bank - Online advertising B2B - no consumer is involved. Business to Business - Sell-side marketplaces - Buy-side marketplaces - Electronic exchanges C2C - consumer to consumer. Example: Ebay B2E - Business to Employee. Example: direct deposit E-government - renewing your car registration online mobile commerce - online banking Know Table 7.1 - lots of test questions - Group purchases - Where small businesses can get together and order in huge volumes - Product customization - customization of what you want - Bartering online - Exchange things instead of buying them - Membership - Costco