chapter 7 mgmt
Kathym, a company that sells women's handbags, gives all its junior designers the opportunity to come up with their own original designs. The managers believe that providing them with challenging tasks keeps the designers interested and helps them innovate. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?
a creative work environment
The chefs at Lorifusion, a continental restaurant, are given the freedom to try out new ways of presenting their dishes. This helps them avoid monotony and encourages them to innovate. The employees believe that this challenges their skills and keeps them interested and motivated. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?
a creative work environment
The employees of Antrobe, a leading daily newspaper, believe that their managers encourage them to voice their ideas and opinions. They also believe that they are given challenging tasks that interest and motivate them. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?
a creative work environment
When LED televisions started becoming popular in the city of Jazetta, all the electronic stores in the city stopped selling CRT televisions. Following this, LED televisions dominated the market and became the accepted market standard for televisions in the city. In the context of innovation streams, this scenario best illustrates _____.
a dominant design
When USB flash drives started becoming popular, customers stopped purchasing CDs. As a result, USB flash drives almost completely replaced CDs in the market and became the accepted market standard for storage devices. In the context of innovation streams, this scenario best illustrates _____.
a dominant design
which is true of S-curve patter of innovation
a flat slope indicates that increased effort brings only small improvements in tech performance.
organizational encouragement of creativity occurs when:
a management encourages risk taking and new ideas
Pagent, a company that manufactures watches, introduces a new range of watches with a safety application programmed into it. This application is designed especially for women and helps them alert people in case of danger. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
a tech discontinuity
Zavacomp, a company that manufactures sports accessories, earlier manufactured and sold fitness shoes and activity tracking watches as separate units. It observed that customers frequently bought these two accessories together and hence created a new integrated product with a tracking device embedded in its sports shoes. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
a technological discontinuity
during design competition
an older tech usually imporves significantly in response to the competitive threat from the new techs
in the context of organizational development, the purpose of small-group interventions is to:
assess how a group functions and help it owrk more effectively to accomplish goals
___ are forces that produce differences in the form, quality, or condition of an org over time
change forces
___ is the process used to get workers and managers to change their behaviors and work practices
change intervention
in the context of managing resistance to change ____ is the process used to get workers and managers to change their behaviors and work practices
change intervention
. In the context of organizational development, the purpose of large-system interventions is to
change the character and performance of an org, business unit, or department
in the context of resistance to change, ____ is the use of formal power and authority to force others to change
coercion
. In the context of organizational decline, which of the following is true of the crisis stage?
companies lack the resources to fully change how they run their business
Irolt, a company that supplies fast-moving consumer durables, recruits only graduates from top business schools as management trainees in its marketing department. The company ensures that its employees are always given challenging tasks that interest them, and the employees believe that the management welcomes innovative ideas and thoughts. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?
creative work environment
___ are workforce cultures in which workers perceive that new ideas are welcomed, valued, encouraged
creative work environments
technological substitution occurs when:
customers purcahse new products to replace older technologies
Boardburgh, a cordless telephone manufacturer, launched advertising campaigns to market its products and eliminate wired telephone sets from the market. To counter this, Telepram Inc., a wired telephone manufacturer, has launched an advertising campaign to detail the disadvantages of cordless telephones. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
design competition
Curtab, a company that manufactures digital watches, implements marketing strategies to attempt to eliminate analog watches from the market and thereby increase the market share of the company. To counter this, analog watch manufacturers introduce new advertising campaigns. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
design competition
Elotrik, a company that manufactures and supplies epilators, implements a marketing strategy to popularize its epilators and replace razors in the market. To counter this and stay in the market, the razor manufacturers introduce new offers and discounts. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
design competition
In an attempt to eliminate spectacles from the market, Lensamt, a company that manufactures and supplies contact lenses, launched an advertising campaign to popularize its products. To counter this and stay in the market, the spectacle manufacturers introduced new offers and discounts on spectacles. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
design competition
Mozbert is a company that manufactures and supplies wireless headsets. It started an online advertising campaign that explains the advantages and ease of using wireless headsets over wired headsets. As a mitigation plan, Beloway, a wired headset manufacturer, launched new offers and discounts to retain its customers. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
design competition
large investments in old tech and incompatitbility of new and old techs with each other are the main reasons companies and consumers are reluctant to switch to a diff tech during a
design competition
____ is a cycle of repetition in which a company tests a prototype of a new product or service, improves on the design, and then builds and tests the improved product or service prototype
design iteration
Cleanreef, a chain of stores that provides dry-cleaning services, has been the market leader in the country of Gregoramas for the past 20 years. None of its competitors have been able to match Cleanreef's technology, logistics, and pricing. In the context of innovation streams, Cleanreef most likely has a _____.
distinctive competence
Waltert, a cell phone manufacturer, has been the market leader in the country of Besmagia ever since cell phones were introduced in the country. None of the other domestic or foreign cell phone brands have been able to match the high quality and low price that Waltert's products offer. In the context of innovation streams, Waltert most likely has a _____.
distinctive competence
As touchscreen laptops gained popularity in the country of Desapotam, the import of older models of laptops was stopped. Subsequently, touchscreen laptops became the accepted market standard for laptops in the country. In the context of innovation streams, this scenario best illustrates _____.
dominant design
When a few domestic manufacturers of solar water heaters gained popularity in the country Likambea, solar water heaters replaced the old models of water heaters and became the accepted market standard for heaters. In the context of innovation streams, this scenario best illustrates _____.
dominant design
When cell phones were introduced, most customers stopped using landline telephones. Eventually, cell phones almost entirely replaced landline telephones and became the accepted market standard for phones. In the context of innovation streams, this scenario best illustrates ___
dominant design
___ is a new technological design or process that becomes the accepted market standard
dominant design
which of the following is a diff between experiential and compression approaches to innovation?
experiential approach is used to establish a new dominant design, whereas compression approach is used to improve the function of an existing donminant design
The compression approach to innovation assumes that innovation is occurring within a highly uncertain environment and that the key to fast product innovation is to use intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding
false
in the context of managing resistance to change, an error in the refreezing stage is not systematically planning for and creating short term wins
false
more companies are likely to go out of business during an economic recession or slowdown than in a time of discontinuous change and changing standards
false
organizational development takes a short range approach to change, and it assumes that top-mgmt support is necessary for the change to succeed
false
___ is a psychological state of effortlessness, in which you become completely absorbed in what you are doing and time seems to pass quickly
flow
Celvokay, a company that manufactures cell phones and cell phone accessories, has launched a new cell phone that comes along with a new model of earphones with the noise-cancellation feature. These earphones are designed such that they can also be used with the older models of Celvokay's phones. Which of the following concepts does this scenario best illustrate?
generational change
Gamapro, a company that manufactures gaming devices, has launched a new gaming console along with a new set of games for the new version of the console. However, the games designed for the previous versions of the consoles can also be used on the new console because of backward compatibility. Which of the following concepts does this scenario best illustrate?
generational change
___ is a change based on incremental improvements to a dominant tech design such that the improved tech is fully baskward compatible with the older tech
generational change
____ is a change that occurs when incremental improvements are made to a dominant tech design such that the improved version of the tech is fully backward compatible with the older version
generational change
in the _____ of organizational decline, as organizational performance probs become more visible, management may recognize the need to change but still take no action
inaction stage
in the context of org development, the purpose of person-focused interventions is to:
increase interpersonal effectiveness by helping people to become aware of their attitudes
Keniey, a company that manufactures and supplies home appliances, launches a fully automatic advanced food processor that performs the functions of slicing, chopping, grinding, shredding, grating, pureeing, kneading, mixing, and blending. The product is priced lower than semi-automatic food processors sold by other brands. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
incremental change
Solylin, a company that manufactures electronic goods, has introduced solar chargers that are compatible with all brands and models of cell phones in the market. These chargers help save costs because they work on solar power, and they are sold at a lower price than traditional chargers. In the context of innovation streams, which of the following does this scenario best illustrate?
incremental change
Whilph, an automobile manufacturer, launched its new compact car. The car provides the highest mileage and has the lowest price in its market segment. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
incremental change
___ are patterns of innovation over time that can create sustainable competitive advantage
innovation streams
which is true of resistance to change
it decreases when change efforts receive significant managerial support
which of the following best defines an incremental change?
it is a phase in which companies innovate by lowering the cost and improving the functioning and performance of dominant design
which best define the GE workout?
it is a three day meeting in which managers and employees from diff levels and parts of an org quickly generate and act on solutions to specific business probs
which of the following best defines results driven change
it is the change created quickly by focusing on the measurement and improvement of outcomes
which best defines tech discontinuity
it is the phase of innovation stream in which a scientific advance or unique combo of existing technologies creates a significant breakthru in performance or function
which is true of experiential approach to innovation
it uses intuition and hands on experience to reduce uncertainty and accelerate learning
in the context of organizational decline, which of the following is true of the blinded stage?
key managers fail to recognize the internal changes that will harm their orgs
Russeng, a travel agency, had a huge setback in its business as customers started to book travel tickets online and make their own itineraries using the information available on the Internet. It failed to take the necessary corrective measures to address this issue, and this led to an overall decrease in the company's performance. Which of the following concepts does this scenario best illustrate?
organizational decline
The employees of Carlofen, a cell phone manufacturer, raised a concern to their management about their poor pay and excess workload. However, the management failed to address their issue, so a majority of them resigned at once. As a result, the company's sales began to fall and its overall performance began to deteriorate. Which of the following concepts does this scenario best illustrate?
organizational decline
_____ is a philosophy and collection of planned change interventions designed to improve an orgs long-term health and performance
organizational development
______ is a philosophy and collection of planned change interventions designed to improve an organizations long-term health and performance
organizational development
. Glaler, a large-scale cell phone manufacturer, has a robot in each of its outlets that studies a customer's usage history and suggests a model of Glaler's cell phone that is most likely to suit the customer. This scenario best illustrates _____.
organizational innovation
Arthills is a retail store that sells paintings. The entire store of Arthills is energy efficient and uses a glass ceiling to naturally light the room during the day and sensors to automatically turn the internal lighting system on during the night. This scenario best illustrates _____.
organizational innovation
Bluewood, a paper manufacturing company, has redecorated the interiors of its headquarters using waste materials from tree barks that get rejected after extracting wood pulp. This scenario best illustrates _____.
organizational innovation
Carolint, a watch manufacturer, has installed custom smart lighting and ventilation systems in employees' workspaces. These enable employees to set their preferences, and the system automatically senses their presence and modifies the temperature and light settings. This scenario best illustrates _____.
organizational innovation
The product developers at Travimext, a company that manufactures computer parts, have specialized tablet screens at their desks that display 3-dimensional representations of prototypes they create along with all the specifications of the prototypes. This scenario best illustrates _____.
organizational innovation
To compete with other organizations in the industry and to boost employee morale, Mangosanta, a fashion designing company, installs touchscreen sketching boards on the walls of meeting rooms. These sketches are automatically mailed to all the participants once the meeting is completed. This scenario best illustrates _____.
organizational innovation
Wenayton, a company that manufactures and supplies ceramic kitchenware, uses broken and rejected pieces of ceramics to design its office interiors. It also uses novel ways to utilize solar energy for interior lighting. This scenario best illustrates _____.
organizational innovation
To attract the right customers, Wedroom, a wedding planning firm, has its office redecorated in various wedding themes. It also has smart sensors in its workspaces that sense temperature and brightness and adjust to the environment accordingly. This scenario best illustrates _____.
organizational intervention
the compression approach to innovation managment is used in:
periods of incremental change
Lemsey Corp. specializes in creating computer software. It has been working on an antivirus software that doesn't need regular updates and has the most comprehensive virus database in the market. This software is being tested for design, function, and reliability. In the context of the experiential approach to innovation, the antivirus is a _____.
product prototype
in the context of managing resistance to change ___ is supporting and reinforcing the new changes so that they stick
refreezing
The products manufactured by Answeronn, a manufacturer of answering machines, initially showed a slow progress rate, but the performance of the products eventually began improving rapidly. However, the progress rate began to drop again. All these changes took place during a three-year period. In the context of technology cycles, this scenario best illustrates _____.
s-curve
Brandack is a leading manufacturer of storage devices. During a span of every five years, it produces one high- performance storage device. At the beginning of the five-year period, the device's performance improvement is slow. However, the improvement becomes rapid over time, and toward the end of the five-year period, it gradually begins to drop. In the context of technology cycles, this scenario best illustrates _____.
s-curve pattern
Ebdino, a company that manufactures tires, observes that the sales of its traditional tires have declined drastically and that the sales of tubeless tires have increased. Ebdino hence decides to stop manufacturing traditional tires and replace them with tubeless tires. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
tech substitution
Kappawn, a cell phone manufacturer, observes that its customers have started purchasing only touchscreen cell phones. It hence stops manufacturing traditional cell phones and switches to the manufacture of touchscreen cell phones. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
tech substitution
The manual computer entry system for calculating employee attendance at Kartufly, an apparel retail store, has been replaced with a biometric system. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
tech substitution
When Nathanil Inc., a network service provider, introduced 4G data plans, it observed that most of its customers completely stopped using 2G and 3G data plans and switched to 4G. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
tech substitution
Seaneng, a company that has been manufacturing printers for computers for the past 20 years, initially specialized in dot matrix printers. However, dot matrix printers were inefficient in color printing. To overcome this disadvantage, it developed and started selling inkjet and laser printers. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
technological discontinuity
_____ is the phase of an innovation stream in which a scientific advance or unique combo of existing tecchs creates a significant
technological disontinuity
Arthumt's carpool service application gained popularity among its customers within a few months of its release. However, the customers eventually discovered that the application caused the phone battery to heat up to abnormal levels. This made them switch to a newer and efficient application. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
technological lockout
Maxsigma, a software company, released a text processing application. This application was user-friendly and widely accepted by its customers. However, a few months later, users found that it was susceptible to virus, and they switched to newer and more efficient text processing applications. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
technological lockout
When Rebopy, a network service provider, started providing 4G data services, it attracted a large number of customers because of the high speed and cost effectiveness of Rebopy's services. However, after few months of using the service, the customers found that it had poor connectivity and hence switched to more efficient data services. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
technological lockout
When Sewsavor developed a food delivery application, a majority of people started using and recommending the application. However, they eventually found that the application uses more RAM than usual, and they switched to more efficient food delivery applications. In the context of innovation streams, which of the following concepts does this scenario best illustrate
technological lockout
The customers of Curtofan, a gaming console manufacturer, stopped purchasing its traditional hand-held gaming device after it introduced a real-time, high-end gaming device. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
technological sub
Cinebravos, a television manufacturer in Ashtemston, observes that its customers have stopped purchasing its CRT television sets and that they have begun purchasing its LED and LCD television sets. It hence stops manufacturing CRT television sets entirely. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
technological substitution
The standalone scanners and printers at Indentom, a law firm, have been replaced with all-in-one printers that perform the functions of printing, scanning, and photocopying. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
technological substitution
When Pocdio, an application development software, was released, it was widely accepted by customers. However, a few months after its release, users began experiencing a lag in its user interface. Customers eventually stopped using this software and started to use newer and better alternatives. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
technological substitution
in the context of organizational decline, which of the following is true of the dissolution stage?
the company is dissolved thru bankruptcy proceedings
Musccanic Inc., a company that manufactures microprocessors, updates the technology used in its microprocessors once every four years. A study conducted by the R&D team of the company revealed that the microprocessors' growth rate is initially slow, then becomes rapid, and eventually becomes slow again toward the end of the four-year cycle. In the context of technology cycles, this scenario best illustrates _____.
the s-curve pattern
When Dalemend Inc. started manufacturing gaming consoles, it had difficulties with performance growth. Over time, the consoles began performing well, and the company's growth rate became rapid. However, after this period of rapid growth, the performance growth rate began to drop again. In the context of technology cycles, this scenario best illustrates _____.
the s-curve pattern of innovation
which of the following is an error that managers make in the refreezing phase?
they declare victory too soon
in the context of managing resistance to change, which of the following is an error that managers make during the unfreezing stage?
they do not establish a great enough sense of urgency
in the context of managing resistance to change, which of the following is an error that mangers make in the change phase?
they undercommunicate the vision by a factor of ten
bankruptcy or dissolution is likely to occur in the crisis stage unless a company completely reorganizes the way it does business
true
dominant tech designs can also emerge thru independent standards bodies
true
in contrast to change forces, resistance forces support the status quo, that is, the existing condition in an organization
true
in terms of change tools and techs, the GE workout is a special kind of results driven change
true
nearly all technology cycles follow a typical S-curve pattern of innovation
true
work group encouragement occurs when group members have diverse experience, education, and backgrounds and the group fosters mutual openness to ideas
true
Sun Technologies changed the operating system of their phones and insisted that all its current users switch to the new one. They started listing out the benefits of the new system in the update log in an attempt to make its users believe that the change was for the better. In the process of managing organizational change, Sun Technologies is in the__________phase
unfreezing
