Chapter 7 Test

Training programs use business games to develop employees' management skills.

True

The difference between adventure learning and cross-training is that

Adventure learning helps team members understand themselves and each other, while cross-training helps team members learn each other's job roles.

Prime Accounting, an auditing firm, purchases a management information system called Beta Bot. Most of Prime Accounting's employees are unfamiliar with the functional aspects of Beta Bot, and management decides to approach external trainers to train it employees. Mary, the company's training coordinator, is tasked with finding suitable trainers. Mary send an email with a document outlining the company's training requirements to multiple vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document called that Mary send out to training vendors?

A request for proposal

____________________ is the limit on training's effectiveness that arises from the conditions within the organization.

A situational constraint

A learning management system is best described as

A software application that automates the administration, development, and delivery of training programs.

A team of employees at an online retailing company are being trained on cyber surveillance and user security. As part of their training, they are working to identify a solution to the problem of cyber-phishing and data breaches. Which group-building method is being employed by this team?

Action learning

Which form of group building results in employees who are able to apply what they learn because it involves real problems the organization is facing?

Action learning

Which occupation would be most likely to employ an apprentice?

Carpenter

One of the least expensive and least time-consuming ways to train multiple trainees on a specific topic is

Classroom instruction

_________________ trains a team on how to share information and decisions to obtain the best team performance.

Coordination training

A grocery store hired Thomas to maintain inventory record and Jaclyn to place orders for new inventory when stocks run low. To ensure that the warehouse can continue to function when either is on vacation, the company also trained Thomas to place orders and trained Jaclyn to maintain inventory records. Which training method does this situation illustrate?

Cross-training

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

Cross-training

Which type of training allows trainees at different locations to attend programs online, using their computers to view lectures, participate in discussions, and share documents?

Distance learning

According to the person analysis method, performance feedback is the only variable that can be affected by training.

False

In the context of planning a training program, even though it is time-consuming, putting together a __________ is worthwhile because it helps an organization clarify training objectives, compare vendors, and measure results.

Request for proposal

When using an outside training expert, a complete ____________ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

Request for proposal

At American Auto, managers encourage employees to receive training and praise them when they demonstrate new skills. Employees are excited about how learning helps them succeed at work and take on more responsibility. Which aspect of readiness for training does this example describe?

Social support

Goeff, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are missing deadlines. The department conducts a needs assessment and tells Goeff that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on an __________ analysis.

Task

_____________ is a training method that coordinates the performance of individuals who work together to achieve a common goal.

Team training

A company tests its salespeople on listening skills and then implements a 3-day training program to teach all of them to be better listeners. At the conclusion of the last training session, it conducts a posttest to measure listening skills again. Based on the results, the training manager reposts that the training program increased listening skills by a significant amount. Which statement represents the main weakness in the manager's conclusion?

The actual impact of the training can best be evaluated by comparing the performance of employees who underwent training and those who did not.

In a person analysis, what is a primary variable that can be affected by training?

The employee's ability

If a concept involves more than five items, the training program should deliver information in shorter sessions or chunks.

True

The marketing director of an automobile manufacturing company enrolled a new group of trainees in experiential programs based on the responses evoked during a training session. Which response by the trainees could have resulted in their enrollment in experiential programs?

The trainees expressed a desire to be challenged and get out outside of their comfort zone but within limits that kept their motivation strong.

What is the main objective of diversity training programs that focus on behavior?

To change organizational policies and individual conduct that inhibit employees' personal growth and productivity

Along with physical elements, the training context should include emotional elements.

True