Chapter 7 The Therapeutic Response to Angry, Aggressive, Abused, or Abusive Clients

Match the phase of violence with the description : Tension Building Phase, Crisis Phase, Calm or Honeymoon Phase 1) Abuse Ceases 2) Abuser is unpredictable 3) Communication breaks down

1) Calm or Honeymoon Phase 2) Crisis Phase 3) Tension Building Phase

Match the type of abuse with an example: Sexual Violence, Intimate Partner Violence, Physical Violence, Psychological Violence 1) abuse directed toward a spouse 2) Forcing intercourse 3) Humiliation 4) Shaking a child

1) Intimate Partner Violence 2) Sexual Violence 3) Psychological Violence 4) Physical Violence

Match the rape survivor crisis phase with the definition : First Phase, Second Phase, Third Phase, or Forth Phase 1) Adjustment period 2) Depression and self-doubt 3) Recovery 4) Shock and disbelief

1) Second Phase 2) Third Phase 3) Forth Phase 4) First Phase

Which of the following is the term for inappropriate expression of anger placed on another person? a. Displacement b. Annoyance c. Resentment d. Anger

a. Displacement

Which of the following is the term for intense anger toward a person? a. Hatred b. Displacement c. Resentment d. Annoyance

a. Hatred

Which of the following is the term for repeated behavior that causes individuals a high level of fear and may refer to actions such as spying and threatening another? a. Stalking b. Intimate partner violence c. Displacement d. Physical violence

a. Stalking

What are the three phases of violence? a. The tension phase, the crisis phase, and the calm phase b. The calm phase, the trigger phase, and the crisis phase c. The trigger phase, the tension phase, and the violent phase d. Tension-building phase, the abusive incident, and the crisis result

a. The tension phase, the crisis phase, and the calm phase

Abuse of an older adult often occurs in an institution. a. True b. False

a. True

Every human being experiences anger. a. True b. False

a. True

Health care providers must accept clients as they are. a. True b. False

a. True

Health care providers should not take client anger personally. a. True b. False

a. True

Health care providers should take a short break after dealing with an angry client. a. True b. False

a. True

When dealing with an angry client, the health care provider should refrain from defending or placing blame. a. True b. False

a. True

he 1999 Victims of Child Abuse Act defines abuse and neglect. a. True b. False

a. True

Which of the following is the term used for mild anger? a. Hatred b. Annoyance c. Resentment d. Displacement

b. Annoyance

Which of the following is appropriate when dealing with an aggressive client? a. Threaten the client. b. Call for assistance. c. Speak louder than the client. d. Belittle the client.

b. Call for assistance.

What are the feelings that can turn into anger? a. Depression, avoidance, and repression b. Defensiveness, suspicion, and tension c. Frustration, annoyance, and fear d. Denial, compensation, and fear

b. Defensiveness, suspicion, and tension

Anger never generates positive behavior. a. True b. False

b. False

Documenting the interactions with an angry client is unimportant. a. True b. False

b. False

Health care providers should rush through interactions with angry clients. a. True b. False

b. False

Incest is a sexual relation between two consenting adults. a. True b. False

b. False

It is not easy to identify an angry patient. a. True b. False

b. False

What can happen when conflict escalates beyond the anger state? a. Displacement b. Resentment c. Aggression d. Annoyance

c. Aggression

What is the best way to respond to an angry, aggressive or abused client? a. Take the anger personally. b. Solve the problem. c. Listen with empathy. d. Avoid communicating.

c. Listen with empathy.

Which of the following is the term for chronic anger? a. Displacement b. Annoyance c. Resentment d. Hatred

c. Resentment

What is the term for behavior with the intent to harm? a. Resilience b. Abuse c. Violence d. Annoyance

c. Violence

In what relationships can IPV occur? a. Between parents, cousins, and teacher b. Only between current spouses or partners c. Between spouses, work colleagues, and parents d. Between spouses or partners, heterosexual or same-sex relationships—current or present

d. Between spouses or partners, heterosexual or same-sex relationships—current or present

When a PCP determines that child abuse is evident, what are the next steps to be taken? a. Put the parent in a separate room, lock the door, and then call police b. Make a referral to the nearest hospital c. Call the police d. Preserve evidence, protect the child, and call the appropriate authorities determined by state law

d. Preserve evidence, protect the child, and call the appropriate authorities determined by state law

Isaiah denies his fear of growing older and suffering from debilitating arthritis by insisting on continuing his training for a marathon. What is the name for this defense mechanism? a. Regression b. Panic c. Rationalization d. Suppression

d. Suppression

Which of the following types of people often become victims of violence? a. Those in a position of power b. Those with a college education c. Those who are independent d. Those powerless to change the situation

d. Those powerless to change the situation