chapter 8 Formal vs. Informal Groups

49. Jeff says _____. He is performing a task role. A. "What are we trying to accomplish and how fast can we do it?" B. "Let's hear from those who oppose this plan." C. "You two agree more than you realize." D. "Bill, we haven't heard from you yet. What do you think?" E. "Karen, you make a very good point."

A. "What are we trying to accomplish and how fast can we do it?"

40. Which of the following statements is not true about group development? A. Tuckman's theory of group development stages has been strongly supported by empirical testing. B. All the stages of group development are not necessarily of the same duration. C. Effective groups and teams go through a maturation process. D. All the stages of group development are not necessarily of the same intensity. E. The storming stage may be particularly long, depending on the goal clarity and commitment and maturity of members.

A. Tuckman's theory of group development stages has been strongly supported by empirical testing.

40. Which of the following statements is not true about group development? A. Tuckman's theory of group development stages has been strongly supported by empirical testing. B. All the stages of group development are not necessarily of the same duration. C. Effective groups and teams go through a maturation process. D. All the stages of group development are not necessarily of the same intensity. E. The storming stage may be particularly long, depending on the goal clarity and commitment and maturity of members.

A. Tuckman's theory of group development stages has been strongly supported by empirical testing.

58. Norman is elected president of the debate club. He is known as a team player. That means that Norman is A. committed, collaborative, and competent. B. committed, controlled, and collaborative. C. controlled, capable, and content. D. committed, capable, and competent. E. committed, capable, and consistent.

A. committed, collaborative, and competent.

66. Which of the following is not a benefit of virtual teams? A. easier to establish team cohesion B. reduced real estate costs C. reduced work-life conflicts for employees D. improved brainstorming E. ability to share knowledge of diverse markets

A. easier to establish team cohesion

26. Which of the following is not a task role? A. encourager B. energizer C. recorder D. elaborator E. information seeker/giver

A. encourager

72. Which of the following is not a characteristic of high-performing teams? A. focusing on group dynamics B. shared responsibility C. having a common purpose D. open, honest communication E. rapid response

A. focusing on group dynamics

39. Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the _____ stage. A. forming B. storming C. norming D. performing E. conforming

A. forming

33. A person in the encourager role will A. foster group solidarity by accepting and praising various points of view. B. encourage all group members to participate. C. serve as a passive audience. D. mediate conflict through reconciliation or humor. E. evaluate the quality of group processes.

A. foster group solidarity by accepting and praising various points of view.

47. Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? A. norming B. storming C. performing D. adjourning E. forming

A. norming

47. Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? A. norming B. storming C. performing D. adjourning E. forming

A. norming

30. The team is generating a lot of ideas on how to approach the management case study problem. Everyone seems to have a plan. Joe stands up and says, "I will make a list on the board of all of our ideas." Joe is acting as A. orienter. B. energizer. C. elaborator. D. coordinator. E. recorder.

A. orienter.

21. Groups transform individuals into functioning organizational members communicating and enforcing ______ expectations. A. role B. identity C. formal D. behavioral E. competency

A. role

29. Which of the following is not a group maintenance role? A. someone who clarifies pertinent values B. someone who mediates conflict through reconciliation or humor C. someone who serves as a passive audience D. someone who evaluates the quality of group processes E. someone who helps resolve conflict by meeting others halfway

A. someone who clarifies pertinent values

29. Which of the following is not a group maintenance role? A. someone who clarifies （明らかな）pertinent 適切な（values） B. someone who mediates conflict through reconciliation or humor C. someone who serves as a passive audience D. someone who evaluates the quality of group processes E. someone who helps resolve conflict by meeting others halfway

A. someone who clarifies （明らかな）pertinent 適切な（values）

44. As a manager, Laurel has established a new work group to tackle a particular project. She has introduced all the members to each other and the group has elected a leader. However, lately Laurel has noticed that some group members are procrastinating on their duties. Two cliques have formed within the group and they are frequently arguing with and challenging the group leader's opinions. Which of the following stages of group development process is Laurel observing? A. storming B. forming C. performing D. norming E. adjourning

A. storming

51. During a group meeting, Nadia comments, _____. She is performing a maintenance role. A. "What is the real issue here? We don't seem to be going anywhere." B. "Let's accept and praise the various points of view." C. "We can do this. We've met difficult goals before." D. "Last week we decided to table this agenda item. Are we ready to address it again?" E. "A goal of 150 per week sounds reasonable."

B. "Let's accept and praise the various points of view."

38. Which of the following statements about norms is not true? A. Norms are shared phenomena and may apply to the group, team, or organizational level. B. Norms are typically written down and discussed openly by groups. C. Norms clarify behavioral expectations. D. Norms help group members avoid being embarrassed. E. Norms clarify central values and unique identity of a group.

B. Norms are typically written down and discussed openly by groups.

3. Which of the following statements is true about Tuckman's five-stage model of group development? A. Tuckman's five-stage model of group development has limited practical application. B. The five stages are not necessarily of the same duration or intensity. C. The five stages of group development represent the punctuated equilibrium model. D. The five stages model establishes periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives. E. The five stage model includes forming, storming, elaborating, evaluating and energizing.

B. The five stages are not necessarily of the same duration or intensity.

43. Which of the following statements is true about Tuckman's five-stage model of group development? A. Tuckman's five-stage model of group development has limited practical application. B. The five stages are not necessarily of the same duration or intensity. C. The five stages of group development represent the punctuated equilibrium model. D. The five stages model establishes periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives. E. The five stage model includes forming, storming, elaborating, evaluating and energizing.

B. The five stages are not necessarily of the same duration or intensity.

64. XYZ Inc. brings together specialists from production, marketing, and finance from around the world, and gives each such team the power to make its own decisions. This implies that the firm is creating a(n) _____ team. A. centralized B. cross-functional C. authoritarian D. dependent E. parallel

B. cross-functional

42. Phil is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Phil feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Phil's group currently in? A. norming B. forming C. storming D. performing E. adjourning

B. forming

42. Phil is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Phil feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Phil's group currently in? A. norming B. forming C. storming D. performing E. adjourning

B. forming

34. A person in the ______ role will encourage all group members to participate. A. compromiser B. gatekeeper C. commentator D. encourager E. harmonizer

B. gatekeeper

36. Which three roles are especially important to groups? A. energizer, harmonizer, gatekeeper B. initiator, orienter, energizer C. coordinator, procedural technician, gatekeeper D. compromiser, commentator, evaluator E. opinion seeker/giver, standard setter, initiator

B. initiator, orienter, energizer

20. Formal groups perform two basic functions: __________ and __________. A. personal; interpersonal B. organizational; individual C. task; maintenance D. roles; norms E. forming; adjourning

B. organizational; individual

31. The ______ keeps the group headed toward its stated goals. A. evaluator B. orienter C. compromiser D. encourager E. coordinator

B. orienter

19. Which of the following is an individual function of a group? A. coordinate interdepartmental efforts B. satisfy the person's need for affiliation. C. implement complex decisions D. socialize newcomers E. accomplish complex, interdependent tasks

B. satisfy the person's need for affiliation.

17. ______ groups are assigned by organizations or managers, while _______ groups form when the members' purpose of getting together is friendship or a common interest. A. Organizational; individual B. Departmental; divisional C. Formal; informal D. Focus; interest E. Task; maintenance

C. Formal; informal

24. A person who clarifies key issues for a group has taken on the role of A. evaluator. B. initiator. C. information seeker/giver. D. elaborator. E. orienter.

C. information seeker/giver

24. A person who clarifies key issues for a group has taken on the role of A. evaluator. B. initiator. C. information seeker/giver. D. elaborator. E. orienter.

C. information seeker/giver.

45. In which stage of the group development process do group members resolve their power struggles so that something can be accomplished? A. forming B. storming C. norming D. conforming E. performing

C. norming

45. In which stage of the group development process do group members resolve their power struggles so that something can be accomplished? A. forming B. storming C. norming D. conforming E. performing

C. norming

46. A feeling of team spirit is sometimes experienced during the _______ stage because members believe they have found their proper roles. Group cohesiveness, defined as the "we feeling" that binds members of a group together, is the principal by-product of Stage 3. A. forming B. storming C. norming D. conforming E. performing

C. norming

37. Lana is frustrated with her OB project group. She frequently asks: "What's the problem with our group? We don't seem to be getting anywhere." This is a(n) ____ function. A. peripheral B. informal C. task D. maintenance E. formal

C. task

65. Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) ____ team. A. internet B. intranet C. virtual D. cross-functional E. self-managing

C. virtual

22. What is the difference between formal and informal groups? A. Informal teams get together socially; formal teams do not. B. The purpose of a formal group is for friends to get together at a regularly schedule time. C. An informal group is assigned by an organization or its managers to accomplish a specific purpose. D. An informal group is a committee whose members share a common goal. E. A formal group is assigned by an organization or its managers to accomplish specific goals.

D. An informal group is a committee whose members share a common goal.

30. The team is generating a lot of ideas on how to approach the management case study problem. Everyone seems to have a plan. Joe stands up and says, "I will make a list on the board of all of our ideas." Joe is acting as A. orienter. B. energizer. C. elaborator. D. coordinator. E. recorder.

D. coordinator.

27. Claire takes on the role of ______; she tends to mediate conflict through humor. A. follower B. gatekeeper C. commentator D. harmonizer E. compromiser

D. harmonizer調和を合わせる

57. Teams are task groups that have matured to the _____ stage. A. forming B. storming C. norming D. performing E. adjourning

D. performing

50. As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? A. coordinator B. orienter C. evaluator D. procedural technician E. recorder

D. procedural technician

28. A follower is a person who A. does not contribute to the group. B. always listens to the team leader. C. mediates conflict through reconciliation. D. serves as a passive audience. E. evaluates group processes.

D. serves as a passive audience.

28. A follower is a person who A. does not contribute提供 to the group. B. always listens to the team leader. C. mediates conflict through reconciliation.和解 D. serves as a passive audience. E. evaluates group processes.

D. serves as a passive audience.

62. _________ teams are created with members from different disciplines within an organization, such as finance, operations, and R&D. A. High extraversion B. High introversion C. Self-managed D. Virtual E. Cross-functional

E. Cross-functional

52. During group meetings, Patty feels that everyone should have their say whenever the group makes an important decision. She makes sure that every group member gets the chance to put forth his or her own ideas during the meeting. Which of the following maintenance roles is Patty performing? A. harmonizer B. encourage C. compromiser D. standard setter E. gatekeeper

E. gatekeeper

32. Kelly is a member of the community service group of her sorority. Traditionally, they pick a charity and run one fundraiser. Kelly suggests a new approach. In addition to the charity work, she wants to establish a new goal—that the members mentor inner city children. Kelly is acting as A. energizer. B. coordinator. C. procedural technician. D. information seeker. E. initiator.

E. initiator

32. Kelly is a member of the community service group of her sorority. Traditionally, they pick a charity and run one fundraiser. Kelly suggests a new approach. In addition to the charity work, she wants to establish a new goal—that the members mentor inner city children. Kelly is acting as A. energizer. B. coordinator. C. procedural technician. D. information seeker. E. initiator.

E. initiator.

48. The ____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone A. forming B. storming C. norming D. conforming E. performing

E. performing

48. The ____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone A. forming B. storming C. norming D. conforming E. performing

E. performing

35. A commentator will record and comment on group processes/dynamics, while a(n) _____ will evaluate the quality of group processes. A. orienter B. evaluator C. encourager D. compromiser E. standard setter

E. standard setter

41. Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represent the ____ stage; it is a time of testing. A. norming B. conforming C. forming D. performing E. storming

E. storming

41. Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represent the ____ stage; it is a time of testing. A. norming B. conforming C. forming D. performing E. storming

E. storming

4. It is clear from research that personal friendship helps organizational productivity. T or F?

F

3. The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group. T or F?

T