Chapter 8 management

Group ___________weaves individuals into the group's social fabric by communicating and enforcing role expectations and norms

influence

Social loafing can be prevented by

using hybrid rewards

Rank Tuckman's five stages of group development starting with the first stage at the top

Forming, Storming, Norming, Performing, Adjourning

Which of the following are the three Cs of team players?

Committed, collaborative, competent

___________ trust. Trust of disclosure. How well do people share information and tell the truth?

Communication

____________- trust. Trust of capability. How effectively do people meet or perform their responsibilities and acknowledge other people's skills and abilities?

Competence

Research from the last two decades shows that the use of self manged teams

Improves work-life quality and customer service

An informal group's overriding purpose is ________--

friendship

A ____ is a set of expected behaviors for members of the group as a whole

group role

People form _________ because they usually accomplish more than individuals

groups

A crowd of people on a street corner watching a parade is not a group because they do not _____

interact

A __________ is an attitude, opinion and feeling shared by two or more people that guides behavior

norm

In which stage of the group development process are group members asking, "How can I best perform my role?"

performing

A ________ is a set of behaviors for a particular position

role

A __________ is a set of expected behaviors for a particular position while a group role is a set of expected behaviors for members of the group as a whole

role

The tendency of individual effort to decline as group size increases is

social loafing

A group's _________ enable it to pursue its purpose while its maintenance roles support its interpersonal relationships

task roles

A ______ is a small number of people with complementary skills committed to a cmmon purpose,goals and approach for which they hold themselves mutually accountable

team

Experiential exercises such as role play and trust exercises are techniques used in ________

team building

___________ trust. Trust of character. Do people do what they say they are going to do? Do managers and employees make clear what they expect of one another?

Contractual

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ___________ stage

NOMRING

A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is _______

trust

A ____________ works together over time and distance using electronic media to achieve goals

virtual team

It is more difficult to establish team cohesion trust and cooperation in ________-

virtual teams

Reduced commuting and real estate costs are among the benefits of ------------

virtual teams

A group member who says _____ is performing a maintenance role. (A) "What is the real issue here? We don't seem to be going anywhere." (B)"Jonathan - you have been quiet lately. What do you think?" (C)"We can do this. We've met difficult goals before." (D)"Last week we decided to table this agenda item. Are we ready to address it again?" (E)"A goal of 150 per week sounds reasonable."

(B)"Jonathan - you have been quiet lately. What do you think?"

___________ interactions early in the virtual team development process build credibility, trust and understanding and reduce misunderstandings make subsequent virtual interactions more efficient and effective subgroups may form and procrastination occur during the storming stage of group development

Face-to-face

Since teams are mature task groups that have a common commitment and collaborate to achieve their purpose they can be classified in which stage of group development?

Performing

Which stage in tuckman's model of group development focuses on resolving task problems and achieving more than one person could alone

Performing

__________ teams are defined as groups of workers who are given administrative oversight for their task domains. Administrative oversight involves delegated activities such as planning, scheduling, monitoring, and staffing.

Self-managed

Charters and Strategies, Composition - (Team composition is a term that describes the collection of jobs, personalities, knowledge, skills, abilities, and experience of team members.) and Capacity ( switch people in and out ) all make up what

Team effectiveness

The stage of Tuckman's group development model when members move on to other things is the ________-

adjourning

The we feeling that binds group members together is group ________--

cohesiveness

A person who records and talks about group dynamics and processes has taken on the role of:

commentator

The 3 basic competencies it is essential for team players to possess and use on the team include being ________

committed competent and collaborative

A person who promotes greater understanding through examples or exploration of implications for a group has taken on the role of:

elaborator