Chapter 8: Managing Quality
ISO 9000
a series of quality assurance standards designed by the International Organization for Standardization (ISO) to ensure consistent product quality under many conditions
Statistical Process Control
a system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system
Quality control
the processes an organization uses to maintain its established quality standards
Total Quality Management (TQM)
a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality
ISO 14000
a comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way; ISO 14000 provides a uniform set of standards globally
ISO 19600
a comprehensive set of guidelines for compliance management that address risks, legal requirements, and stakeholder needs
