chapter 8 practice

an international distribution company has a shipping division, a warehouse, division, a computer hardware and software distribution center, as well as , a marketing research department, a human resources department, and an accounting department. A salse person who works in the shipping division is told by the accounting department that he mmust turn in a weekly expense account. his supervisor inthe shipping division wants expense accounts submitted monthly. the sales person is likely experiencing a problem with BLANK

Chain of Command

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization.

Customer

is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination

Empowerment

Which of the following is an approach to managing interorganizational processes?

Modular Organizations

Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

Modular organization

____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.

Task Significance

____ is the collection of activities that transform inputs into outputs that customer's value.

The organizational process

A park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. A PROS cooperative is an example of a ____ organization.

Virtual

A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

Virtual

Which of the following positions most likely performs a staff function?

a member of the office cleaning crew

An international distribution company has a shipping division, a warehouse division, a computer hardware and software distribution center, as well as, a marketing research department, a human resources department, and an accounting department. A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with ____.

chain of command

An Indian Catholic Cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ____.

decentralization

The marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5 percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi Gulf Coast. In other words, the marketing manager has ____.

delegated the task

Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used ____ to allow its employees to gain a feeling of intrinsic motivation.

empowerment

Novo Nordisk is a European manufacturer of pharmaceuticals. An employee , Rikke NedergaardBischoff, who is a clinical-development scientist, contends that Novo upholds the standards expected of public institutions without the stifling bureaucracy. She says, "There's a great deal of empowerment at Novo Nordisk." Novo Nordisk provides NedergaardBischoff with BLANK

feelings of intrinsic motivation

Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.

functional

In essence, reengineering changes organizations by

increasing reciprocal interdependence

A military expert describes how the military forces were organized for Operation Desert Storm as pooled interdependence. This means that each branch of the military that took part in the operation ____.

independently contributed to the success of the campaign

The primary disadvantage of customer departmentalization is ____.

leads to duplication of resources

Which of the following is an approach to managing interorganizational processes?

modular organizations

Roughly 70 percent of all reengineering projects fail because ____.

of how the process affects people in the workplace

A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

organic

Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses ____ to pass information to the next person in the line of development.

sequential interdependence

Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is strickland's BLANK

staff function

The composition of a ____ organization is always changing.

virtual