CHAPTER 8 Review

The term _____ means a product can be used as it was intended.

finess for use

_____ are groups of non-supervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.

quality circles

Performing _____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

quality control

Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

software defect

___ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range

Appraisal cost

____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.

CMMI

____ means the projects processes and products meet written specifications

Conformance to requirements

A ___ is a graphic display of data that illustrates the results of a process over time.

Control Chart

which of the following is one of designs 14 points for management

Eliminate the annual rating or merit system

____, a quality system standard is a three part, continuous cycle of planning, controlling, and documenting quality in an organization

ISO 9000

____ corrects or prevents further quality problems based on quality control measurements

Process adjustments

The purpose of _____ is to ensure that the project will satisfy the needs for which it was undertaken.

Project Quality Management

The ___ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.

Quality control

The term sigma means median

false

_____ is a measure of quality control equal to 1 fault in 1 million opportunities.

six nines of quality control

the ____ model focuses on defining user requirements and planning software projects

Software quality function deployment

_____ generates ideas for quality improvements by comparing specific project practices o product characteristics to those of other projects or products within or outside the performing organization

benchmarking

The _____ means taking responsibility for failures or not meeting quality expectations.

costs of nonconformance

DeMcarco and listers study an organization and productivity found direct correlations between productivity and programming language, years of experience, and salary.

false

a run chart is a bar graph that depicts data points and their order of occurrence

false

only in house auditors can perform quality audits

false

reliability is the ability of product or service to perform as expected under deviant conditions

false

testing as a stage is important only at the end of an information technology product development

false

A ____ is a bell shaped curve that is symmetrical regarding the average value of the population ( the data being analyzed)

normal distribution

A(n) __ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current of future projects

quality audit

___ measures how much variation exists in a distribution of data

standard deviation

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

true

Using six sigma principles is an organization wide commitment and all employees must embrace its principles

true

products that are accepted by project stakeholders are considered to be validated deliverables

true

project managers are ultimately responsible for quality management on their projects

true