Chapter 9

This conflict style is sometimes associated with the use of power, as people who use it might attempt to overpower others. A. Competitive B. Avoidance C. Accommodative D. Compromising

A. Competitive

Which is not true concerning IDEA and difficult interactions? A. Negotiation and mediation are part of IDEA. B. Mediation and dispute resolution are part of IDEA. C. Parents and school professionals are encouraged to use collaboration approaches. D. Parents and schools are not encouraged to use adversarial approaches.

A. Negotiation and mediation are part of IDEA

Which step in negotiation includes give-and-take among participants? A. Clarify issues B. Make and respond to offers C. Set expectations D. Discuss issues

B. Make and respond to offers

A conflict response style where the discrepancy between one's goals and another's goals is ignored is known as A. accommodating style B. avoidance style C. collaborative style D. competitive style

B. avoidance style

All of the following are principles for successful negotiations except A. Focus on issues, not people, whenever you experience conflict. B. Keep the conflict focused on issues that have the potential to be agreed on. C. Begins with an orientation—that is, an explanation to all participants of the ground rules. D. Reduce the emotional component of the conflict.

C. Begins with an orientation- that is, an explanation to all participants of the ground rules.

Lack of homeostasis is a potential fear underlying resistance and refers to A. a type of avoidance used in conflict mediation B. feeling threatened by the person initiating change C. the tendency to prefer sameness to change D. concerns about the loss of one's personal power from change

C. the tendency to prefer sameness to change

Which of the following is not a school administration and organizational variables that influence conflict? A. Principal leadership style B. Lack of clarity in procedures C. Pattern of communication among individuals D. A pattern of turning away from conflict

D. A pattern of turning away from conflict.

Which of the following is not a strategy for addressing difficult interactions in diverse groups? A. Use talk heavily B. Create options for using visual presentations C. Identify a shared emotion D. Make and respond to offers

D. Make and respond to offers

Which of the following is not a common cause of conflict in schools? A. conflict between individuals with different goals B. conflict within individuals C. conflict about power D. conflict with school administrators

D. conflict with school administrators

Which of the following may cause unclear communication that negatively affects personal interactions? A. Conflict between individuals with different goals B. Conflict between individuals with the same goals C. Conflict about power D. Conflict within individuals

D. conflict within individuals

True or False: The object of negotiation is for there to be one winner.

False

True or False: When a school's culture is collaborative, conflict is viewed as a normal occurrence.

False

True or False: A competitive conflict management style might be desirable when ethical issues are at stake.

True

True or False: An accommodative style may make one feel taken advantage of by those involved in the conflict.

True

True or False: Homeostasis may result from change fatigue.

True

True or False: Negotiation is a conflict management technique.

True

True or False: Persuasion techniques are generally not helpful in addressing resistance.

True

True or False: The collaborative style to responding is always the best approach when responding to conflict.

True

True or False: The school's master schedule is an example of conflict between individuals with the same goals.

True

True or False: The sense of urgency for conflict resolution may vary by culture.

True