chapter 9 mas 126

What is a word or group of words that describes a noun or pronoun?

Adjective

This optional mail service requires the recipient to pay for the merchandise and shipping when the package is received.

COD

What USPS abbreviation is incorrect?

Center: CNTR

This optional mail service provides a mailing receipt, showing the letter was mailed, and a return receipt showing the delivery information and the recipient's signature.

Certified mail

A medical assistant needs to send a termination letter to a patient. Many state laws mandate this type of letter must be sent by ______________.

Certified mail with return receipt

In written communication, which of the following should not be capitalized unless the word is the first word of a sentence?

Common nouns

What is the proper greeting for a business letter?

Dear Mr. Black:

What USPS abbreviation is incorrect?

Drive: DRV

A medical assistant needs to send a letter informing a patient about her test results. What type of mail service should be used?

First-class mail

On a professional letter's signature block, how many blank lines should be placed between the closing and the typed name and credentials of the sender?

Four

Which of the following describes a phrase without a main clause and is a major error in writing?

Fragment

Which is the most common type of business letter where all elements are left justified?

Full block letter format

When comparing the simplified letter format to the full block format, how is the simplified letter format different?

It does not have a salutation and closing and the signature comes right after the body, followed by the sender's name in all capital letters.

Which of the following dates is written correctly for inclusion in the heading of a letter?

May 1, 2016

Which of the following is the usual business envelope size?

No. 10

Where does the salutation start in a business letter?

On the second line below the inside address

What is a group of words without a subject or verb?

Phrase

What is a word that indicates a relationship or a location between a noun or pronoun and the rest of the sentence?

Preposition

Mary needs to ship a 30-pound piece of equipment back to the company to get it fixed. The item is expensive, and she needs to get it to the company as quick as possible. How should she ship the item?

Priority mail

You need to mail a letter. What is the second most expensive domestic service from the U.S. Postal Service?

Priority mail

What information is not included in a clinic's letterhead?

Provider's personal email address

What is incorrect regarding addressing mail?

Put the suite or apartment number on the line below the delivery address.

This optional mail service requires the addressee or authorized agent to verify his or her identity and then sign for the delivery.

Restricted delivery

What USPS abbreviation is incorrect?

Route: RT

This optional mail service provides the date and time of delivery or when the delivery attempt was made, along with the recipient's signature. Copy of the delivery record is available upon request.

Signature confirmation

_______ line spacing is used for business letters.

Single

This optional mail service provides protection against loss or damage.

Standard insurance

You are sorting the incoming mail and accidentally opened an envelope that you should not have. What do you do?

Tape the envelope shut and add a note that includes your name and the date.

When comparing the semi-block format to the full block format, how is the semi-block format different?

The date, closing, and signature block start at the center point or are right justified and the date, closing, and signature block start at the center point or are right justified.

What is incorrect regarding continuation pages of professional business letters?

The elements in the header on subsequent pages include the sender's name, page number, and the date.

What statement is incorrect?

The first letter of all pronouns is capitalized.

What is incorrect regarding a reference notation?

The first set of initials are of the person who keyed the letter.

What is the error in this statement? "Did there son, daughter, and granddaughter came to the appointment."

The period should be a question mark and there is spelled incorrectly.

What is incorrect regarding the closing in a business letter?

There are two blank lines between the last line of the body and the closing.

What is the error in this statement? "Sally the receptionist called Miss Jones to reschedule the appointment."

There should be a comma between receptionist and called and there should be a comma between Sally and the.

What is the purpose of noting "c: Alice Adams, MD" at the bottom of a letter?

To advise the receiver that a duplicate letter has been sent to Dr. Adams

What is not considered email etiquette in the ambulatory care facility?

Use all capital letters if the email is important and use abbreviations and emoticons to make the message friendlier.

Which statement is incorrect?

Where means to or at and were means to have something on your body

Which statement is incorrect?

Who refers to him or her and whom refers to people and things

If proof of mailing is needed, the medical assistant might ask the post office for:

a certificate of mailing.

When sending a fax, the medical assistant must:

adhere to HIPAA and HITECH rules and ensure contact information for the sender and recipient is on the face sheet.

An authorized agent is a person who can purchase postage for an agency's mail.

false

Mailboxes should be in a common location easy access for patients and staff.

false

Professional business letters are created using landscape orientation.

false

Sally Jones keyed (typed) a letter for Dr. John Smith. Sally would use the following reference notation in the letter: sj/JS.

false

Books, manuscripts, and computer-recorded items are classified as __________ mail.

media

Words that replace nouns so that they do not have to be repeated constantly are called:

pronouns

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?

registered mail

Before hiring a local delivery service, it is important to check if the drivers are bonded if they will be handling money.

true

If there is a question as to who should get a piece of mail, it is important to ask.

true

The girth is the measurement around the middle of the package that is being shipped.

true

The zone is the region or geographic area used for shipping.

true

In this chapter, media is defined as:

type of communication and data storage devices.

____________________ can be used to merge the patient's data into a letter template creating an individualized letter for the patient.

-Electronic health record -Practice management software -Word processing software (All are correct)

Identify the error(s) in the following inside address:Jane Miller14412 East Lake Drv.Tallahassee, Florida 34101

-Street abbreviations -Personal title -Comma between city and state -State (all are correct)

What statement is correct regarding the use of commas?

-Use to separate two interchangeable adjectives. -Use to set off the name or title or an expression that interrupts the flow of the sentence. -Use with direct quotations. -Use to separate items in a list of three or more things. (all are correct)

Nouns represent:

-place. -idea or concept. -person. -thing. (All are correct)

For the USPS domestic shipping, what is the maximum thickness (in inches) for a letter?

0.25

For the USPS domestic shipping, what is the maximum length plus girth of a package?

108 inches

Which size letterhead is appropriate for most business correspondence?

8 1/2 × 11 inches