Chapter B
What three types of information are included in business process information?
Customer relationship management systems Point of sale data Enterprise resource planning systems
In 2016 the U.S. government agreed to give away its remaining ownership in
ICANN
Virtual worlds, gaming technology, and augmented reality are all part of the
Immersive internet
is a term from the 1980s that shows that business technology is now out of the back room and in the center of the business.
Information systems
What statement regarding stability issues in technology is accurate?
Instability in technology is a serious problem that is caused by a variety of factors.
The use of mobile devices to control the heating system in your home, the garage door, and lights is:
Internet of Things
What is a private, very high speed, research-only network
Internet2
An organization-wide network that is closed to public access and uses Internet-type technology is called a(n):
Intranet
is an organization-wide network that is closed to public access and uses Internet-type technology.
Intranet
Which of the following statements about Internet2 are true?
It is currently for research purposes only. Users who want to pay more will receive higher speed.
An example of location-based services that use GPS and networks to tie messages to the location of the consumer would be:
McDonald's sending you a message at lunchtime with the directions to its nearest restaurant
Examples of companies using social media information to change their processes include:
McDonald's using customer feedback to change when their breakfast menu is available
Which of the following is true about the importance of information?
Sharing information is often seen as the best way to manage a business. The use and management of information have been assisted by computers. The collection of data is only part of information; the ability to draw usable conclusions is also very important.
Computer stability issues come from which of the following?
Software error Hardware error Human error through lack of training
Artificial intelligence programs can———-through and————tons of data
Sort and analyze
is when business data reach managers when the information is needed and still relevant.
Timeliness
Which of the following are definitions of net neutrality?
Treating all of the same type of content the same Treating all traffic on the Internet the same Forbidding ISPs from blocking specific sites or services
True or false: The U.S. created the Internet Corporation for Assigned Names and Numbers (ICANN) in 1998 that represented various stakeholders of the web.
True
True or false: The entertainment industry has been greatly affected by information technology and its availability to people.
True
Web 2.0 allows people to build their own connections and share information on their own. A good example is:
______ refers to the tools that allow people to build social and business connections.
Web 2.0
Examples of how information technology has improved companies include:
a hospital monitoring vital signs of patients in real time UPS knowing the exact location of its trucks McDonald's knowing sales for restaurants in real time
Cloud computing is a form of virtualization in which:
all of an organization's data are available anywhere in the world a firm's data and applications are stored at off-site data centers and accessed over the Internet
The technology that allows users to have a continuous connection to the Internet with high data speeds is called:
broadband
The form of virtualization in which a company's data and applications are stored at off site data centers and accessed over the internet is:
cloud computing
A computer technique for looking for hidden patterns and relationships among data is called:
data mining
Businesses use social media to:
develop new strategies for reaching consumers. understand the latest consumer trends.
By being able to analyze enormous amounts of data, artificial intelligence can help businesses
find out more about their customers to include in tailored marketing campaigns
Technology has eliminated many middle management functions and ______ organization structures.
flattened
When managers get information in a timely manner they can
handle customer complaints quickly
A term from the 1980s that shows that business technology is now out of the back room and in the center of the business is:
information systems
In the office, your e-mail:
is not private, unless you have special software
Your work e-mail:
may be looked at by your employer at will
Web 2.0 is referred to as the social web, and Web 3.0 is described as the______ web.
peer-to-peer
A virus is a:
program inserted into other programming that can create unexpected or undesirable results
Information gathered from transactions and interfaces with customers is
Business process information
