Chapters 5, 6, 7

Kettl says all of the following are to blame for why the President's leadership responsibilities have increased EXCEPT:

An increased deference of the judicial branch to the President's executive orders, like DACA.

All of the following are problems associated with downsizing EXCEPT:

Both Republican and Democratic policies have made government weaker, not smaller

All of the following are considered to the one of the 3 C's of the redesign of the work process except:

Care

All of the following are examples of horizontal cooperation methods EXCEPT:

Combining of service areas

A more gradual, continuous, bottom-up movement, grounded in the effort to motivate employees and produce better results is called:

Continuous improvement

Kettl says, "The are often no easy, good, or lasting solutions. Most often, the problems [in public organizations] are new versions of the eternal search for better ________________."

Coordination

Noting the critical problem of process-based organization, Gulick argued that "efficiency cannot be realized unless the compensating structure of _____________ is developed."

Coordination

Unresolvable problems in public administration can invite:

Criticism (from the public) and Political interference

Kettl says that some departments rely heavily on third parties, interweaving government with private and non-profit sectors. What are the two departments he mentions that especially exhibit this behavior?

D. Education; Health and Human Services

According to Kettl, which of the following types of administrative reform has not yet "penetrated American government on a broad scale"?

Delivery frameworks

True or false, total quality management focuses more on top leadership than front-line workers and more on the organization and structure/process changes than the abilities of individual workers.

False

According to Figure 7.1, which level of U.S. government spending is the highest, as a percentage of the economic GDP?

Federal

Conflicts can also occur "among organizations organized by ____________, when several agencies believe they each are primarily responsible for the same issue."

Function

Which of the following types of horizontal coordination involves agencies negotiating specific boundaries "to clarify which agency will do what without interference from the other"?

Inter-agency agreements/treaties

Critics have argument that "the broader movement to make government more entrepreneurial is dangerous; even if entrepreneurial behavior were a good idea, ...the concept could never be applied to government because there frequently _____________."

Is little private competition in most public functions

As Kettl suggests, a consequence of the growing power of policy advisers in the White House has been that...

It has been difficult to separate policy advice from administration / administrative directives.

From the Notes: When different states attempt different reform ideas on the same policy area (like education, marijuana legalization, implementing green technologies, etc.), and the federal government waits to implement its own plan until it sees which reforms work best, we say that the federal government is using states as:

Laboratories of democracy

Though this form of horizontal coordination does not work well at the federal level, federal agencies still require state and local governments to adhere to such practices as a condition of federal grant programs.

Lead agency formula

Kettl suggests all of the following are reasons why it can be difficult for executive management to execute the law EXCEPT:

Legislative oversight has increased and commonly strips executive agencies of budgetary funds because of problems with agency heads.

Which of the following is NOT one of the 4 core functions of national governments?

Managing & maintaining national infrastructure

All of the following are problems that may arise when superior's span of control is too LARGE and the subordinate units too MANY EXCEPT:

Micromanagement among lower level heads can lead to discord

Kettl says in the introduction to Ch. 6 that many organizational problems have their roots in _______.

Politics

____________ focuses on radically redesigning work process. Matter of fact, process is the fundamental building block of (same word), with an eye to ensuring that organizations understand and meet their customers' needs.

Reengineering

Government has always tried to do very hard things, and ____________ has always been a coping strategy [for government] when results inevitably fall short of expectations.

Reform

Which INDEPENDENT AGENCY accounts for most of the spending and employees within the federal government's independent agencies?

Social Security Administration

All of the following are problems that may arise when superior's span of control is too SMALL and the subordinate units too FEW EXCEPT:

The number of meetings and rules may be reduced beyond what is needed to maintain effective control

A major issue Kettl mentions that governors may have to deal with when their state's attorney general is elected, is that...

The state attorney general's election is often a stepping stone to a race for governor, which can complicate the attorney general and governor's relationship.

Kettl says that in American public administration, "there is an enduring sense that public bureaucracy is a large, immovable object, and there is a fundamental belief that ________________."

Top executives need to produce deep, constant change.

True or false, because no agencies want to willingly surrender control over its activities to another agency, coordination rarely happens naturally or easily.

True

True or false, in a survey conducted by PricewaterhouseCoopers, public employees were found to be significantly less happy than private employees.

True

True or false, staff activities can - and often do - conflict with line activities.

True

True or false, the executive branch can propose the creation of a new cabinet-level department, but its creation and budget are both legislative decisions.

True

rue or false, downsizing reduced the reservoir of future agency leaders and managers, consequentially also reducing the influx of new knowledge, ideas, and energy in the federal workforce.

True

Citizens and elected officials believe that government is so inefficient, spending can be cut _____________.

Without hurting the quality of services

Which of the following types of staff "helps top officials secure leverage over the organization"?

control staff

According to classical theory, which of the following staff roles should have NO power to command line officials because personnel performing this/these activities assist in the organization's mission?

core staff and auxiliary staff

According to W. Edwards Deeming, what is the relationship between quality, costs, and productivity? As quality increases______________

costs decrease and productivity increases

What is the name for " a closely linked network of interest groups, congressional committees, and public administrators that unite to protect their long-term relationships"?

iron triangle

What is the purpose of a "czar" in the U.S. bureaucratic system?

to coordinate sub-units of various agencies that are all focused on the same important topic, like narcotics or homeland security

Finish the sentence: "Rather than have clear and constant purposes, departments focus on core activities ________________________________."

to which they - as well as their leaders and most importantly constituencies- pay the most attention

According to Kettl, "The quest for neutral competence calls for the creation of a highly skilled bureaucracy insulated from the political interference that can _________________."

undermine efficiency