Chick-fil-A Certified Trainer Knowledge Test

If guest seeks nutritional information, what resources can Team Member suggest?

* D. all of the above A. POS printout B. Printed copy of Chick-fil-A Nutritional Guide C.Nutritional information available on Chick-fil-A One app

Which of the following is a good example of when Team Member should say "I don't know"?

* all of the above A"I don't know if our Honey Roasted BBQ Sauce contains eggs" B"I don't know...our seasoned coater may contain garlic" C"I don't know...the Romaine lettuce may have been exposed to a lettuce preserver substance" D"I don't know if our multi-grain bun had contact with any almond products"

Which of the following is an example of an effective (approved) hair restraint?

A. Hairnet B. Visor or hat from TeamStyle collection C. Chick-fil-A Chef hat D. Hair accessory which holds back loose hair, and has no jeweled or beaded parts *E. All of the above

Tile floors in Kitchen and Boards area should be scrubbed _____; tile floors in guest areas should be scrubbed _____.

At end of day; at least twice a week

As needed, replace light bulbs with bulbs that are uniform in _____.

Color Type Wattage

Team Member should never empty coffee server into hand sink, as this is a food code violation.

true

-Which of the following statements correctly describes preparing to brew tea?

*place clean, dry 22 qt container onto brewer base in preparation for brewing tea

how is a team member apron related to food safety?

*team member should avoid touching apron while working with food *team member should not let soiled apron touch clean dishes *cooked/ready-to-eat food should not come in contact with soiled apron *a loose apron could come in contact with food, and this should be avoided

emperature in freezers should be _____; temperature in refrigerators should be _____.

-10°-0°F; 35°-38°F

Which of the following is an appropriate time to change gloves? (Select all that apply.)

-A After sneezing, coughing or using a tissue -B As soon as gloves become torn or dirty -C After touching potentially contaminated surfaces -D At least every 4 hours, if gloves are used continually for the same task

Hold hot products at _____.

140°F or higher

-Waffle Potato Fries must be held at _____ and Chicken Noodle Soup must be held at _____.

170°F or higher; 150°-160°F

When should the break area be cleaned?

After use, throughout the day and at end of day

Ceiling fixtures, which include _____, need to be wiped once a week with clean, dry towel to remove dust and cobwebs.

Air diffusers Returns Ceiling fans Covered fluorescent lighting

Which of the following correctly describes foodborne illness?

All of the above: Foodborne illness is spread to people by the food they eat Children, pregnant women, elderly persons and those in poor health are especially at risk for foodborne illness It is estimated that each year 48 million get ill from foodborne illness and 3,000 persons die

Which of the following is among the most common food allergies?

All of the above: Milk Dairy products Whey

If there is a discrepancy between Chick-fil-A food safety requirements and local Health Department regulations, what should Team Member do?

Always follow the more stringent requirement

Which of the following practices contributes to keeping hot food at food safe temperatures?

Be sure to pre-heat cooking equipment correctly Be sure settings used for cooking equipment are correct Check internal temperature of chicken from each fryer after each batch of each product

eam Member should empty, rinse and refill sink compartments when detergent/water/sanitizer _____.

Become dirty Are no longer at appropriate temperature Are no longer at appropriate concentration

When must stainless steel work surfaces be cleaned?

Before use Between tasks After spills At end of day

Which of the following statements can correctly be made about sanitizer?

Both a and b: Always prepare a fresh batch of sanitizer in a clean, sanitized sink Test chemical concentration each time sanitizer is dispensed

Which of the following statements can correctly be made about floor care?

Both a and b: Never use indoor floor cleaning equipment outdoors Never use outdoor floor cleaning equipment indoors

- Chick-fil-A's approach to cleaning is _____.

Do it right and do it regularly

Chick-fil-A's approach to cleaning is _____.

Do it right and do it regularly

Which of the following statements can correctly be made about facial hair?

Facial hair must be limited to a neatly trimmed mustache

It is best to bread and cook chicken when it is still partially frozen.

False

Team Member may wash hands at hand sink or compartment sink.

False

Team Member should sanitize a cleaned vegetable sink when the surfaces are still a little moist from rinsing.

False

When preparing a Kay Insta-Use disinfectant spray bottle for use, which of the following steps should be included?

Fill empty disinfectant spray bottle to fill line with water Without opening disinfectant cartridge, insert cartridge in bottle Attach spray nozzle to bottle and turn until a clicking sound is heard Shake spray bottle well to mix solution; open spray nozzle for use

Which of the following is a protein found in grains such as wheat and barley?

Gluten

What technique is best for removing and discarding food service glove?

Grasp cuff, pull glove away from body and discard directly in trash

Surface sanitizer wipes should NOT be used on which of the following?

Hands Cutting boards and utensils Hot surfaces like fryers, toasters and grills Tables and chairs in Dining Room

Which of the following statements can correctly be made about bacteria in food?

Harmful bacteria multiply rapidly in moist, protein-rich foods Bacteria can grow in food without changing its color, odor or texture Team Member can help control bacteria in TCS foods when receiving, storing, preparing, cooking, holding and serving food

Which of the following are approved for use in the Restaurant?

Micrell anti-bacterial hand soap Purell Hand Sanitizer KICS Sanitizer wipes

Which of the following are approved for use in the Restaurant? (Select all that apply.)

Micrell anti-bacterial hand soap, Purell Hand Sanitizer, & KICS Sanitizer wipes

Which of the following is a practice for transporting food safely?

Never leave food unattended Label all products correctly Transport ready-to-eat foods in separate coolers from raw, uncooked foods Transport raw chicken in a designated cooler that is used only for raw chicken

If Team Member must take medications at work, which of the following actions is appropriate?

Never open a medication near food prep areas or food holding areas Take medication only in break area Keep medications in a locker

The definition of "cleaning" (used by Chick-fil-A) is _____.

Physically remove visible dirt, dust, oil, food particles and stains

Which of the following practices is only used for cleaning up body fluid spills?

Placing yellow spill pads on the fluid area Team Member wearing 3 pair of gloves Spraying disinfectant over yellow spill pads (or disposable towels) to saturate

Which safety practice helps prevent fires in the Restaurant?

Position all fryers directly under vent hood Never use equipment that has damaged wires Shut off power to fryers at end of day

Which of the following statements can correctly be made about delivery vehicles?

Proof of insurance is required by law, so carry the Chick-fil-A insurance card in delivery vehicle

Which of the following statements correctly describes Restaurant policy about rings?

Rings worn in the Restaurant must be limited to a plain band with no gemstones

-What GHS pictogram is used to indicate chemicals that can cause serious damage or even death if inhaled or swallowed?

Skull and crossbones

When fresh product is inspected upon receipt, _____.

There should be no bad bruising There should be no signs of insects or insect eggs There should be no wilting, rotting or mold Check for signs of cross-contamination with allergens

"Where good meets gracious" suggests that Team Members are in a good position to serve guests in a way that nourishes them and brightens their lives.

True

All cut resistant gloves should be washed, rinsed and sanitized at compartment sink at end of day, and then air-dried.

True

For emergencies, 911 should be called before phoning the Chick-fil-A Security Hotline.

True

Team Member should clean exterior surfaces of fat vat each time vat is emptied.

True

Team Members who are 17 or younger may not operate power-driven equipment, such as food cutter and mixer.

True

o reduce risk of cross-contamination, the ice cream machine has its own, separate brushes for cleaning the machine.

True

Which statement correctly describes a step in presenting an order at Drive-Thru window?

Verify food order, and add any necessary condiments, napkins and utensils

Which of the following statements can correctly be made about gloves and food safety?

Wearing gloves is a not a replacement for washing hands There should be no bare hand contact with cooked/ready-to-eat food There should be no bare hand contact with raw chicken Food service gloves can get tiny holes in them, which may allow contaminants to pass through

Which of the following statements can correctly be made about floor drains?

When cleaning floors daily, be sure to remove any food particles or debris in and around drains At least once a week, remove drain covers and clean inside Keeping floor drains free of food particles and buildup helps prevent pest infestations

Which of the following can help prevent rusting?

both a and b: Make sure stainless steel surfaces are dry before replacing containers and equipment Make sure containers are dry before storing them on stainless steel surfaces

All breaded chicken contains _____.

both milk and eggs

If surfaces and equipment look thoroughly clean, they are most likely sanitary, too.

false

Cook chicken to an internal product temperature of _____ or higher for at least _____ to kill bacteria.

165°F; 15 seconds

Due to the risk of fraud, the Chick-fil-A One app cannot be used to purchase or reload Chick-fil-A gift cards.

true

Even trace amounts of an allergen can cause a reaction in a person.

true

If a cloth towel is accidentally used to clean up body fluids, towel must be thrown away immediately after use.

true

-If you injure yourself on the job, you should notify Restaurant Leadership within 3 hours.

false

Produce with a low contamination risk should never be rinsed under cold, running water.

false

When cooling cooked chicken, Team Member should immediately place cooked chicken in a cold refrigerator and trust that it will be sufficiently cooled by the next morning.

False

Which of the following is a common food allergy?

Peanuts

Which of the following statements can correctly be made about the use of chemicals in the Restaurant?

Store chemicals in separate areas from food Never hang chemicals above food Measure proper concentrations of chemicals Label chemicals clearly

Which statement correctly describes an essential practice about storing and using products? (Select all that apply.)

*A All items in Restaurant should be stored, used and served according to First In, First Out (FIFO) rotation system *B Choose longest-held product or product closest to expiration or end of shelf life/holding time *C Never use any product that has expired or has exceeded shelf life/holding time

-Surface sanitizer wipes should NOT be used on which of the following? (Select all that apply.)

*A Hands *B Cutting boards and utensils *C Hot surfaces like fryers, toasters and grills *D Tables and chairs in Dining Room

- Which of the following statements can correctly be made about bacteria in food? (Select all that apply.)

*A Harmful bacteria multiply rapidly in moist, protein-rich foods *B Bacteria can grow in food without changing its color, odor or texture *C Team Member can help control bacteria in TCS foods when receiving, storing, preparing, cooking, holding and serving food

- When deciding how to best serve guests, Team Member can observe personal circumstances such as ____. (Select all that apply.)

*A Is guest carrying a heavy purse or briefcase? *B Is guest with several small children? *C Is guest juggling a large package? *D Is guest walking with a cane?

-When answering guest questions about allergens, Team Member must _____. (Select all that apply.)

*A Listen carefully *B Seek to understand *C Have ingredient information available *D Avoid telling guests that a product is free of certain allergens

- Which of the following is a practice for transporting food safely? (Select all that apply.)

*A Never leave food unattended *B Label all products correctly *C Transport ready-to-eat foods in separate coolers from raw, uncooked foods *D Transport raw chicken in a designated cooler that is used only for raw chicken

-When emptying trash cans throughout the day, which of the following steps should be included? (Select all that apply.)

*A Prepare empty trash cans in advance in back of house *B With gloved hands, remove full trash can from receptacle and set it in front of receptacle *C Pull edges of bag up and knot bag securely while it is inside trash can *D Place empty trash can lined with liner inside receptacle and close receptacle door *E Take full trash can (with closed bag inside) to back door

-When serving an assembled Greek Yogurt Parfait, which of the following conditions should prompt Team Member to discard the parfait instead of serving it? (Select all that apply.)

*A Strawberries or blueberries look soft or wilted *B Color from strawberries has bled into yogurt *D Yogurt has separated

- Which of the following is offered or made available with Waffle Potato Fries? (Select all that apply.)

*A. 1 package Dip & Squeeze Ketchup for small and medium fries *B 2 packages Dip & Squeeze Ketchup for large fries

- For which of the following must Team Member wear clear food service gloves? (Select all that apply.)

*A. Removing trash *B. Covering a gray cut resistant glove *C. Preparing cooked/ready-to-eat food *D. Covering a bandaged cut on hand

Which of the following statements can correctly be made about Team Member uniforms? (Select all that apply.)

*All uniform items must be from Chick-fil-A TeamStyle Collection *All garments should be clean, pressed and in good condition *Uniforms should fit properly *Uniforms related to Drive-Thru ordering contain a yellow, reflective piece (strap or vest) over shirt/jacket

Which of the following statements can correctly be made about Team Member uniforms?

*All uniform items must be from Chick-fil-A TeamStyle Collection *All garments should be clean, pressed, and in good condition *Uniforms should fit properly, and Uniforms related to *Drive-Thru ordering contain a yellow, reflective piece (strap or vest) overshirt/jacket

Which of the following should not be worn/visible in Restaurant? (Select all that apply.)

*Fingernail gems *False fingernails *Fingernail polish (may not be worn in food prep areas, only in guest areas)

The HEARD model is Chick-fil-A's recommended process for recovering a dissatisfied guest, and the letters in the name stand for _____. (Select all that apply.)

*Hear *Empathize *Apologize *Resolve *Delight

In the event of a robbery, what should Team Member do immediately after robber exits Restaurant?

*Lock all exterior doors *Lock all Drive-Thru windows *Activate the alarm system (if not already done)

-Which of the following is something Team Member should never do with towels? (Select all that apply.)

*Never place towels saturated with dirt or oil into sanitizer bucket *Never use a dripping towel -- wring it out first *Never use disposable towels designated for Restrooms in any other part of Restaurant *Never re-use towels that have been used on a contaminated surface for other tasks

-Which of the following statements can correctly be made about Icedream mix?

*Pouches of Icedream mix must be chilled for a minimum of 48 hours before use *Each pouch of Icedream must be shaken before opening it

Why must Team Members be able to recognize each of the 9 GHS pictograms?

*both a and b a- to be aware of possible hazards in chemicals used in restaurant b- to be able to use chemicals safely

Which statement correctly describes cleaning hand sinks?

*both b and c B Clean hand sinks after each peak sales period and at end of day C Visually inspect and clean hand sinks throughout the day as needed

which of the following statements can correctly be made about team member fingernails?

*fingernails must not extend beyond fingertips *false fingernails are not allowed in resturant *fingernail polish is acceptable only in guest service areas and must be a solid color

Which of the following is an appropriate Team Member statement when processing payment for guest purchase?

A "Please swipe your card through this terminal." B "Please hold your device near this terminal to make a payment." C "The payment terminal is having trouble reading your card. Do you have another form of payment?" *D All of the above

If you accidentally contaminate food by coughing or sneezing, what action should you take?

A Discard contaminated food B Clean and sanitize utensils and work surfaces C Wash and sanitize hands *D All of the above

In which of the following circumstances should Team Member wash hands?

After using a cell phone After touching hair or face After using Restroom After returning from a break

Which of the following phrases captures some of Truett Cathy's pioneering spirit and vision?

All of the above: *Being your best requires hard work *Local ownership is the best way to do business *Giving generously can help good to grow, and We are more than a Restaurant; we are home, neighbors, friends, family

Even though each situation of workplace violence is unique, which of the following would be an appropriate Team Member response to such a crisis in the Restaurant?

All of the above: *Call 911 *Press the panic button *Activate the silent alarm (if this can be done without risk to anyone)

Which statement correctly describes a procedure for checking internal product temperature of chicken?

All of the above: Check temperature from first batch of chicken cooked each day in each pressure fryer If chicken does not meet 165º F, take appropriate corrective action Check temperature of cooked chicken at end of a mandatory 90-second monitoring period for each batch

Which of the following statements can correctly be made about illness?

All of the above: the person can carry and transfer bacteria and viruses even before symptoms appear If you are experiencing any symptoms that could be related to an infectious disease If you are not sure whether it is safe for you to work, discuss it with Restaurant Leadership

In order for a surface to be disinfected with Purell Surface Sanitizer, how long must disinfectant solution be left on surface?

At least 60 seconds

A wristwatch may not be worn in food prep areas -- why?

Both b and c: Wearing a watch makes it difficult to wash hands and forearms properly Contaminants may get caught in watch band

At Chick-fil-A, what kind of oil is used to cook Waffle Potato Fries?

Canola oil

Team Member should always discard gloves contaminated with body fluids before touching cleaning materials (such as spray bottles).

True

Team Member should never rinse or wash gloves in order to use them again.

True

The Chick-fil-A Security Hotline may be called 24 hours a day, 7 days a week.

True

The internal temperature of Grilled Nuggets and grilled chicken filets should be checked immediately after cooking first batches each day.

True

When gloves are used incorrectly, the risk of cross-contamination actually increases.

True

The Recall Communication Program is designed to notify Restaurants by phone when _____.

a product recall has occurred

When you realize that guest has arrived at Restaurant to pick up a mobile order, which of the following questions is appropriate? (Select all that apply.)

*"Have you already checked in on the Chick-fil-A One app? & *"What is the name on your order?"

In which of the following circumstances should Team Member wash hands? (Select all that apply.)

*A After using a cell phone *B After touching hair or face *C After using Restroom *D After returning from a break

With mobile orders, which of the following scenarios will need troubleshooting from Team Member?

A Guest has arrived at Restaurant but Server can't find guest B Guest arrives at the wrong Restaurant to pick up order C Guest taps "I'm Here" but gets message they have not yet arrived at Restaurant D Guest wants to cancel order, either prior to check-in or after check-in *E All of the above

Which of the following actions helps prevent slips and falls?

A Wear rubber soled shoes B Keep slip-resistant floor mats in place C Promptly pick up any objects on floor that could cause slips *D All of the above

Which of the following is an example of a TCS food (a food that requires time and temperature controls to prevent growth of microorganisms)?

All chicken products - raw and cooked Sliced tomatoes Milk and egg wash Sliced and shredded cheese Pre-cooked sausage

Which statement correctly describes an essential practice about storing and using products?

All items in Restaurant should be stored, used and served according to First In, First Out (FIFO) rotation system Choose longest-held product or product closest to expiration or end of shelf life/holding time Never use any product that has expired or has exceeded shelf life/holding time

In the event of a robbery, there are many "No's" for Team Members, and these include _____.

All of the Above: *No arguing with robber *No sudden movements *No withholding money from the robber *No attempt to use a weapon

Keeping the Restaurant clean is important because _____.

All of the Above: It helps reduce risk of cross-contamination It is one of the keys to providing guests a "REMARK"able experience Guests expect a pleasant, clean environment It directly affects quality of food and ability to serve products efficiently

Which of the following statements can correctly be made about use of sanitizer wipes?

All of the above: Before using sanitizer wipes, surfaces must be cleaned with multi-surface cleaner Concentration of sanitizer in KICS bucket must be tested at least twice per week Never use sanitizer wipes to clean up body fluids Do not use sanitizer wipes on electronic equipment

When cleaning interior and exterior surfaces of mop sink, which of the following actions should Team Member take?

All of the above: First remove any trash or debris from mop sink Spray all surfaces with multi-surface cleaner, and wipe with clean, sanitized towel If needed, scrub heavy dirt with degreaser and scrub brush Lift plastic grate (if present) and clean underneath surface of grate and floor of mop sink with multi-surface cleaner

Wash and rotate towels according to procedure, and do not reuse towels used to clean _____.

All of the above: Raw chicken prep area Hand sinks Dining Room Restrooms

After cleaning shelves, cabinets and drawers, why should Team Member remove and discard any empty cardboard boxes?

Both b and c: To help maximize available shelf space To reduce risk of pest infestation

Which of the following statements can correctly be made about cleaning indoor ceilings, lights and signage?

Clean these areas only when guest traffic is low (e.g. non-peak sales periods or when Restaurant is closed) Avoid excessive moisture, as it can warp ceiling tiles or short-circuit electrical signage

What safety practices related to knives help protect Team Member from injury?

Cut with knife pointing away from body Stay focused when working with knives Use correct knife for each task

What actions can you take to reduce trip hazards?

Don't leave broken down boxes in walkways Never place obstacles in walkways, not even for a moment

Which of the following statements can correctly be made about earrings?

Earrings worn in Restaurant must be limited to plain stud earrings

o clean polymer surface of indoor Menu Board, use a dry towel to wipe front surface firmly.

False

A _____ is an unusual sensitivity to a normally harmless food substance that causes an immune system reaction in a person's body.

Food allergy

Which statement correctly describes caution that should be used with fryers?

Lower and raise fryer basket slowly to avoid splashes Allow oil to drain from fryer basket after lifting basket from oil When handling fryer baskets, use both hands with slow, steady movements When cleaning fryers, use correct brushes, burn resistant apron and gloves

Which of the following is something Team Member should never do with towels?

Never place towels saturated with dirt or oil into a sanitizer bucket Never use a dripping towel -- wring it out first Never use disposable towels designated for Restrooms in any other part of the Restaurant Never re-use towels that have been used on a contaminated surface for other tasks

Which of the following correctly describes a safety practice for hand truck or cart?

Never position hand truck or cart close to pick-up or drop-off point Never load cart above waist level Never push hand truck (it is better to pull it)

Safety practices for driving a delivery vehicle include _____.

Never rush--plan ahead instead Never use a cell phone while vehicle is in motion Never exceed posted speed limits Never drive without a seat belt

Which of the following precautions should be taken when cleaning up body fluids?

Never use a mop to clean up body fluids Avoid using cloth towels to clean up body fluids Never dispose of body fluid clean-up materials in Dining Room even if that is where accident occurred

Which of the following is a safety practice for using a ladder?

Open ladder all the way, with brace extended and locked in place

What does "make room for new products" mean?

Organize boxes and containers in freezers, refrigerators and dry storage areas so they are ready for new products

At Chick-fil-A, what kind of oil is used to cook all breaded chicken?

Refined peanut oil

-Which of the following is the last step in reassembling the valve block and plunger assembly of the milkshake base dispenser after monthly cleaning?

Replace drip tray, red food tray and 2% milk clip

Which of the following statements can correctly be made about fresh strawberries?

Strawberries should have fresh, unwilted green caps Strawberries should have a bright red color, and stem should not have a large amount of white flesh For best quality, strawberries should be used as soon as possible after receipt

Which of the following practices helps keep cold food safe?

Thaw cold products in refrigerator

-After lifting basket of breakfast filets out of fryer at end of cooking cycle, which of the following steps should Team Member take?

Tilt basket to drain oil for 10 seconds

When should wash sink (detergent/water) be emptied, rinsed and refilled?

When solution in wash sink becomes dirty When solution in wash sink no longer meets temperature requirement When solution in wash sink no longer is proper concentration

What is create raving fans?

both a & b- Chick-fil-A's business strategy, practives and principles utilized by truett cathy for more than 65 years

Which of the following statements can correctly be made about cleaning floors?

both a and b: Floor cleaning tools are color-coded to make sure they are used only in designated areas of Restaurant Floors should always be swept thoroughly before mopping or scrubbing them

If a guest requests a cup of water, Team Member should provide a 14 oz cup of water without charge.

true

On a weekly basis, Team Member should confirm accuracy of thermometers in freezers, refrigerators and thaw cabinets by placing a calibrated product thermometer in each, to see if readings match.

true

Shelf life for ingredients and holding time for finished products have been carefully calculated to ensure that guests receive fresh, safe food, so Team Member should always observe these guidelines completely.

true

Towels used for ongoing cleaning tasks must be stored in sanitizer bucket during the day to prevent bacterial growth.

true

When order includes multiple beverages and/or desserts in cups (3 or more), it is best to place items into a drink carrier.

true

- team member should remove from refrigerator only amount of ingredients that can be prepared/assembled within

30 min

-What is the holding time for Grilled Nuggets or grilled chicken filets, from time cooked until served?

30 minutes