Chp 7 & 8 Exam

Behavior observation scales have rater check statements that they believe are characteristic of the employee.

False

Criterion deficiency occurs when performance standards have not been properly established and communicated to the employee.

False

Return on investment is the amount of money a company saves by avoiding training programs.

False

According to a Supreme Court ruling, performance appraisals are subject to the same validity criteria as selection procedures.

True

By far the greatest proportion of training is spent on rank-and-file employees and their supervisors.

True

Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material, make sense of it in their own lives, and transfer it back to their jobs.

True

The "horn error" is the opposite of the "halo effect."

True

The systematic approach to training involves needs assessment, program design, implementation, and evaluation.

True

When conducting a training-needs assessment, Lako Systems found that a more flexible set of competencies is needed for performance. This finding would have occurred in the task analysis step of the assessment.

True

​The two most common purposes of performance management programs are administrative and developmental.

True

An appraisal system that takes into account financial, customer, processes, and learning categories is called: a. the balanced scorecard approach. b. management by objectives. c. the customer-oriented approach. d. the 360-degree evaluation.

a. the balanced scorecard approach.

Developmental purposes of performance appraisal include all of the following EXCEPT: a. validating selection procedures. b. improving communication. c. identifying strengths and weaknesses. d. recognizing individual performance.

a. validating selection procedures.

Which of the following is NOT an issue related to the design of a training program? a. Principles of learning b. Trainee ethnic characteristics c. Trainee readiness and motivation d. Instructional objectives

b. Trainee ethnic characteristics

Lako Systems is looking to increase performance of employees in decision-oriented and knowledge-intensive jobs within the firm. In order to determine the training required, they are performing an analysis of the skills and knowledge needed for those jobs, which is known as a a. job analysis. b. competency assessment. c. task analysis. d. needs assessment.

b. competency assessment.

Lako Systems is committed to delivering training to its employees when and where they need it to do their jobs. Lako Systems has embraced a. cross-training. b. just-in-time training. c. apprenticeship training. d. on-the-job training.

b. just-in-time training.

When comparing employee literacy levels of 1970 and today, it can be said a. it is impossible to make such a comparison. b. literacy levels are about the same. c. literacy levels have decreased significantly. d. literacy levels have improved significantly.

b. literacy levels are about the same.

Programmed instruction is also referred to as a. observational learning. b. self-paced learning. c. simulation. d. mentoring.

b. self-paced learning.

An inappropriate interview technique in which praise serves to cushion criticism by alternating positive statements with negative statements is known as: a. sympathetic interviewing. b. the sandwich technique. c. the rollercoaster technique. d. the cushioning technique.

b. the sandwich technique.

A study by the American Society for Training and Development found that organizations conduct need assessment less than __________ percent of the time. a. 20 b. 40 c. 50 d. 30

c. 50

Which of the following is NOT a component of behavior modeling? a. Practice b. Feedback and reinforcement c. Decisional emulation d. Learning points

c. Decisional emulation

Which of the following is NOT a component of the PROPER method of performing on the job training? a. Perform b. Prepare c. Explain d. Reassure

c. Explain

If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors, the performance management system suffers from: a. organizational politics. b. lack of reliability. c. criterion deficiency. d. criterion contamination.

c. criterion deficiency.

Dan learned how to knit by watching Bernice knit and copying what she did. This is an example of a. distributed learning. b. reinforcing behavior. c. modeling. d. individual learning difference.

c. modeling.

If a performance standard is found to be stable or consistent over time, it is said to be: a. relevant. b. valid. c. reliable. d. free from contamination.

c. reliable.

Employees who earn performance-based pay are more _____. a. mobile b. cynical c. satisfied d. educated

c. satisfied

Requirements for a successful management by objectives (MBO) program include all of the following EXCEPT that: a. timeframes for when the goals are to be reviewed and evaluated need to be established. b. the results must be under the control of the employee. c. goal statements must be accompanied by descriptions of how they will be accomplished. d. both trait and critical incident objectives must be set.

d. both trait and critical incident objectives must be set.

As an appraiser, one should try to do all of the following EXCEPT: a. minimizing criticism. b. being supportive and demonstrating that one cares. c. identifying the source of ineffective performance. d. changing the person, not the behavior.

d. changing the person, not the behavior.

If an appraisal focuses on a narrow set of results criteria to the exclusion of other important but less quantifiable performance dimensions, the performance management system may suffer from: a. lack of reliability. b. rater bias. c. criterion contamination. d. criterion deficiency.

d. criterion deficiency.

In order to get the most out of its training budget, Lako Systems wants to determine which employees require training and which do not. They should perform a(n) __________ analysis to gather this information. a. task b. demographic c. organization d. person

d. person

Freedom from criterion deficiency of performance appraisals refers to the extent to which: a. factors outside the employee's control can influence performance. b. standards relate to the overall objectives of the organization. c. individuals tend to maintain a certain level of performance over time. d. standards capture the entire range of an employee's responsibilities.

d. standards capture the entire range of an employee's responsibilities.