chpt 1 -mgt 2

Choose the correct statement regarding workforce diversity.

Almost everybody holds some stereotypes that consciously or unconsciously influence their behavior.

Which of the following managerial skills do supervisors and other managers rely on when they need to assign tasks and explain job responsibilities, task objectives, and performance expectations?

Clarifying roles

Sandra works is the supervisor of the accounting department of Welfare Co. She noticed that in the month of September, the expenditure on supplies was much more than its allowed budget. She researched the surplus and found that she had approved a bulk purchase of supplies to take advantage of a volume discount. Sandra then made appropriate corrections to the expenditure so that their future expenditures of supplies are in line with the budget allowed. In this scenario, in which of the following management functions was Sandra primarily engaged?

Controlling

Which of the following is a people-related activity?

Developing employees' skills

Which of the following must be a supervisor's primary focus?

Efficiency

________ is often referred to as the "father of scientific management."

Frederick W. Taylor

________, a French industrialist, is often regarded as the pioneer of administrative theory.

Henri Fayol

Which of the following is true about supervision?

It is important for supervisors to help workers to satisfy their personal needs while being productive in organizations.

A vision will not become a reality unless employees know and want to do their part. ________, as a function of management, is primarily associated with this aspect.

Leading

On which of the following sets of management functions do higher-level managers usually spend most of their time?

Planning and organizing

Which of the following is a change-related activity?

Proposing new tactics and strategies

Which of the following is an example of the developing skills of a manager?

Providing coaching and advice

According to Abraham Maslow's hierarchical pattern of needs, which of the following is the highest level of needs?

Self-actualization needs

Which of the following needs includes an attitude of acceptance, a lack of racial biases, and creativity?

Self-actualization needs

Which of the following managerial skills do supervisors and other managers rely on when they determine how to use personnel and other resources to accomplish a task efficiently and determine how to schedule and coordinate activities efficiently?

Short-term planning

Which of the following statements is true of managing at the supervisory level?

Supervisors are responsible for achieving departmental goals that contribute to company goals.

Identify the correct statement regarding supervisory responsibilities.

Supervisors should keep their staff informed and up to date.

Gary is a new supervisor in a manufacturing company. In the context of supervisory skills, Gary will mostly need ________ skills in his work.

Technical

Which of the following skills is relatively more important for first-level managers?

Technical skills

Which of the following acts states that a supervisor is "any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment"?

The Taft-Hartley Act

Which of the following would be a new supervisor's most reliable source of getting to know his or her new employees?

The employees themselves

________ is the right to do certain things.

authority

The ability to see the relationship of the parts to the whole and to one another is known as:

conceptual skills.

Ray, a manager at Senzel Inc., wants to implement a new software in the company's processes. This software will help him to monitor the productivity of his employees more effectively. However, before implementing the change, he discusses it with his supervisors to understand the effect it will have on the internal environment of the company. Ray is primarily utilizing ________ skills in this scenario.

consulting

Supervisors emphasize people orientation because they:

deal directly with employees and have knowledge about an organization's customers.

Top managers rely most on ________.

decision-making skills

In the context of skills of successful managers, ________ primarily involves providing coaching and advice, providing opportunities for skill development, and helping people learn how to improve their skills.

developing

In the context of skills of successful managers, ________ primarily involves challenging people to question their assumptions about the work and consider better ways of doing it.

encouraging innovative thinking

Organizing draws heavily on a supervisor's conceptual skills, but leading requires good ________ skills.

human relations

Influencing employees to act (or not act) in a certain way is the primary part of the management function called:

leading

Supervisors, who build morale and carry employee concerns to the relevant managers, are expected to serve as a kind of ________ between employees and management.

linchpin

In the context of skills of successful managers, ________ primarily involves checking on the progress and quality of the work and evaluating individual and unit performance.

monitoring operations

Christie works as a supervisor at Rubrics Inc. She is engaged in preparing a budget for her department that includes all the expenditures made on furniture. Which of the following supervisory functions does this most accurately exemplify?

planning

Deciding on a department's goals and how to meet them most accurately describes the function of:

planning.

________ means the ability to do certain things.

power

A supervisor's responsibilities include:

providing an opportunity for employees to evaluate him or her.

Providing praise for significant achievements and effective performance can be best categorized as part of the managerial skill called ________.

recognizing

The activities involved in identifying, hiring, and developing the necessary number and quality of employees can be best categorized as the management function of:

staffing

Margaret is the only female employee at her workplace, which includes 20 employees. Her suggestions are often overlooked because of this. In the context of diversity of workplace, this is an example of ________.

subtle discrimination

A manager at the first level of management is called a(n):

supervisor.

In the context of skills of successful managers, being considerate when tasks are difficult and helping employees to get over anxiety and stress is the primary part of ________.

supporting

In the context of skills of successful managers, making sacrifices to encourage and promote desired outcomes in an organization is primarily part of ________.

taking risks for change

Efforts to carry out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance can be best categorized as:

task-related activities.

Elizabeth is a supervisor at Marten Inc., a company that sells electronic goods. Steven, a new sales executive at Marten Inc., is dealing with a difficult customer. He finds it difficult to deal with this customer who requires extensive knowledge about products before he purchases something. The best way in which Elizabeth can help Steven in the long run is to ________.

teach him how to handle a difficult customer on his own

Supervisors spend most of their time leading and controlling because:

they work directly with the employees who are producing or selling a product.